Amerigas Complaints and reviews

Amerigas reviews, Amerigas complaints, read Amerigas reviews, find Amerigas reviews, Amerigas scam reports
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Industry: Utility
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  • 627 complaints
  • $105,371 claimed losses
  • $168 average
  • 30256 since Aug 21, 2007

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Amerigas
Main address: 460 North Gulph Road 19406 King of Prussia PA
1-800-427-4968, , Customerfirstfran@amerigas.com
Amerigas reviews, Amerigas complaints, read Amerigas reviews, find Amerigas reviews, Amerigas scam reports
  • 627 complaints
  • $105,371 claimed losses
  • $168 average
Had an experience with Amerigas?
Submit review ›
627 reviews found
Show first:

  • Apr 17
  • Poor Customer Service
  • 2

We live out in the country in South Carolina and are forced to use propane heat for our home. 16 years ago it was much cheaper than electric during the winter, and we understand that fuel prices have gone up - but this company is just terrible about regularly filling up our tank. They show up once every 3 months... well... only when I call because they let the tank run out of gas every 3 months... Read more

Was this review helpful? 0 0

  • Mar 31
  • Boston, Massachusetts
  • Propane Refills
  • 17

We've been a loyal Customer for over 18 years. Three in a half months ago we attempted to call for a refill, we left three voicemails for the local dealer and never got a call back. Our fourth attempt we called the corporate office which they then connected us to the local dealer and we were able to actually speak to a Customer Service Rep. We informed them that we needed our tank to be filled... Read more

Was this review helpful? 5 1

  • Mar 28
  • High Prices
  • 1
  • 23

Amerigas is all, about profit and nothing about the customer. In 6 months I have gotten 3 delivieries @ 3 different prices,, most expensive being $5.75 a gallon. In calling around to other companies, noone was charging more than $4.00 a gallon. I called some friends that have Amerigas and they were all being charged different rates. When I called to address the issue w/ Amerigas they wouldnt... Read more

Was this review helpful? 2 2

  • Mar 26
  • Dallas, Texas
  • Utility Prices
  • 11

this is not a complaint, this is actually a good report. every time I call in to the office I get the same girl, she is always super sweet and really seems to care when I am speaking. she will always listen first then she will say what she needs to say. she always takes care of what I am calling about or will return my phone call and let me know what is going on. yes the prices where a little... Read more

Was this review helpful? 0 1

  • Mar 21
  • Roanoke Rapids, North Carolina
  • Tank Leak
  • 23

Back in Spring 2012 the entire tank leaked out due to a faulty valve. They agreed the problem was theirs, but didn't give me credit for the gas. During the disagreement process, they took me off the monthly billing plan I had been on for 11 years when I bought the home. There customer service is terrible. Corporate has no clue what the local office is doing and vice versa. Since that time... Read more

Was this review helpful? 0 0

  • Mar 12
  • Unauthorized Charges
  • 45

They "Auto-Filled" my tank about a week ago, right before spring. I didn't mind so much because the last time I had it filled it was around $3/gal. Apparently they picked the most expensive day of the year to fill my tank, 370 gallons (of a 500 gallon tank) at $4.70 a gallon = over $1,800.... If they had bothered to check with me before trespassing on my property, i would have told them to put... Read more

Was this review helpful? 1 1

  • Mar 10
  • Hopatcong, New Jersey
  • Propane Tanks
  • 41

Saturday morning I smelled propane so I went to check the tanks, they were all on 0. I thought that was strange considering they have a monitoring device on the tanks which tells them the levels. When I called our local service center she said we have a balance and would not receive a delivery until it is paid. Nothing is over due and we're on a payment plan that broke down the delivery to 4... Read more

Was this review helpful? 0 1

  • Mar 07
  • Gloucester, Virginia
  • Charges
  • 1
  • 44

Called to question a fee on my bill and was told it was not hidden. Started to look into it on back of the invoice and every customer of theirs needs to watch out. This is quoted from back of invoice "The company reserves the right to change its fees, rates, and charges from time to time without prior notice. The Company's fees, rates, and charges include its procurement costs and may vary... Read more

Was this review helpful? 2 0

  • Mar 07
  • Gloucester, Virginia
  • Amerigas Propane
  • 1
  • 34

Customers Be Ware - Do not do business with Amerigas! Locallly they don't answer their phones and won't return messages. After having to pay another year of their tank rental fee $118.99, we decided to get our own tank. Had to contact corporate office, because they took the tank, regulator, lines, etc., which they had charged us for when they installed our space heater. They did give us a $25... Read more

Was this review helpful? 3 0

  • Mar 03
  • Irvine, California
  • Propane Delivery
  • 1
  • 36

Even if its stated in the contract. I have had 4 fills now in the 1 year that I have had service with Amerigas. Of that time only 1 (late spring top off) have they auto filled. The rest I have either called because I was out 2x or the 1x I was down to less then 5% both times in the dead of winter in sub freezing temps. After repeated calls to them it is clear they do not have a system to monitor... Read more

Was this review helpful? 0 1
 
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