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1.5 Based on 199 reviews
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  • Customers like
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    • Customer service and price gouging 25
    • Business practices 19
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  • Jul 23
  • #887401

I never write reviews, but I spoke with an Amerigas customer service rep yesterday and I'm still bothered by my experience. This representative was extremely unhelpful, rude and treated me like I was an *** until she finally realized her misunderstanding and then still wasn't the least but helpful. I will be patronizing other propane companies from now on. That was ridiculous. Steer clear.

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are u kidding ,just called to see how much it would cost me to pick up their tank,they said 100 to pump out gas 150 if i was not a customer for 3 years and i do not get money back for the gas i have in there.and they told me 3.20 a gal to fill up in july.i called another company and its 89 cents 1.29 to lock in til may next year. tell me if this sound like u want to keep customer.i have to really laugh at you people when u say thank you You are... Read more

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The Kingston mass. Office is the WORST place ive ever been! Rude doesn't even begin to discribe how these people treat there customers! I watched one girl sit at her desk on her cell phone while the obvious new girl ( i feel so bad for her) is answering all the calls while the other girl is yelling at the new girl! No respect for anyone even the two guys i saw ( i believe management ) looked around like nothing is wrong! I work with A LOT of... Read more

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I am a retiree of Amerigas. I am embarrassed to have been a part of this company. They do NOT care about anything but money. I called for emergency service on a weekend, and told that someone would call me back before coming to fix my central a/c., which was purchased when I was employed there. My husband is on oxygen,the temperature outside was 99 degrees. I considered this an emergency. I waited for 4 hrs. No one came, no one called. I... Read more

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I had a contract with a propane supplier known as Mountain Propane. I was a will-call customer, and Mountain offered me tank rental of $1 per year, so I'd use what was supposedly their tank (which had no ID - was here when I bought house). About one year after I started with Mountain, I was getting calls from AMERIGAS, telling me to call their office, as my account was "past due". On calling the # for Mountain, my supplier, I was informed that... Read more

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I scheduled my gas to be delivered while I was at home. I was given a day and was told to call back the day before delivery to find out the estimated time they would arrive. I was told that they were on there way to my house as we spoke. I told them that I had to be there to let them into my property. This is why I scheduled an appointment. I have a pet pig that we leave out while we are at work. I can not have people just opening my gates and... Read more

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What really makes me mad about Amerigas is that they make you pay a fee of $100 to "lock in" a low price with them which, no matter how low the cost of propane goes, you're still locked into a higher price. It could protect you if prices exceeded your locked in price but that rarely happens!!! Their business practices really are not fair, nor do they even care if they lose customers. A good propane provider will not charge you for your tank nor... Read more

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We built our home in 1996 and had a 500/gal in ground propane tank installed. The company we started with gave us use of the tank free of charge. The original company gas been absorbed by others twice in the last 20 years, most recently; Amerigas. They are required, by law, to honor my original contract. Every year, for the past 3 years, I have received a large bill for the past years tank rental. Each year I provided copies of the original... Read more

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After being charged $2.49/gallon last January when average CO price was 1.80, I decided to wait until summer and check prices again. JC in Delta is 1.02 introductory, 1.24 standard, and Ferrell is 1.19 introductory and 1.29 standard; Amerigas is 1.80 today standard. I needless to say have an install date with JC. Amerigas made no offer to keep my business (after 20 years!) Think this speaks for itself, don't really have another thirty words... Read more

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We own our own helium tanks, purchased from another company. Started with Ameirgas 4 years ago & provided our own tanks. They had no problem with that & everything was fine for 2 years. Last year they started charging rental for the tanks. We called & they took it off the bill. This year they charged again & I couldn't get it resolved. Called many times & no one returns calls. Finally heard back from Greensburg, PA manager (Fred) & he would... Read more

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