Amerigas Complaints and Reviews

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  • Customers like
    • Nice drivers7
    • Delivery person4
    • Driver attitude2
  • Customers don't like
    • Customer service and price gouging18
    • Business practices15
    • Problem not fixed12

  • 3 hours ago
  • Utility
  • Lewisberry, Pennsylvania
  • Propane Overcharging
  • 3

I am a retired 65 yr. old single woman, trying to sell her 6,000 sq. home for 3 yrs. on a tight budget and usually, only use 250 gal. a yr. I have geo therml. heat. Amerigas charges me $4.99 a gal., because I use so little. When my family lived here, we used triple and another family will do so, when t house sells. At that price I could afford a refurbished tank & purchase propane, anywhere... Read more

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  • 1 day ago
  • Utility
  • Fulton, New York
  • 9
  • REVIEW RATING 4/5

I received a card from them with a $100.00 rebate promotion to switch companies so I took advantage of the deal as I was considering different companies at the time. After switching though they failed to give me a copy of the paperwork I needed for the rebate! I called three times which they said they would mail it all three times and never did, so I actually drove to the company and picked it up... Read more

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  • 1 day ago
  • Utility
  • Reading, Pennsylvania
  • Propane Tank Rental & Service
  • 14
  • REVIEW RATING 4/5

We just purchased our tank after 11 and a half years for $1,018.00. They are trying to tell us that to get to the price of the tank as of today, they will take the purchase price of the tank, less a depreciation of about $50.00 per year. According to the person we are speaking with, the tank price today is $1,600.00, and is then depreciated since the day it was probably manufactured (2002), not... Read more

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  • Jul 24
  • Utility
  • Medina, Ohio
  • Amerigas Smartpay Budget Plan
  • 52
  • REVIEW RATING 4/5

ongoing issues for 7 years. incorrect bills, payments not credited, delivery of fuel when not requested, budget plans not put into the system, tanks not picked up for months after requested. Promises for return calls from the office that NEVER occur. I have spent endless hours trying to get issues resolved with absolutely no help from their staff. I now have a tank sitting in my yard, 60%... Read more

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  • Jul 20
  • Utility
  • Townsend, Montana
  • Amerigas Tank Refill
  • 77
  • REVIEW RATING 4/5

Last year I was a new customer.Went to Amerigas in Townsend,Montana told them to set me up as a new customer I stressed to the lady that I could not afford to have them fill the tank up that to only fill me to one hundred gallons because it was gonna only cost 179.00 But instead they filled it up and I owed them over 800.00 and I have my receipt showing them that I requested only 100 gallons.Then... Read more

Was this review helpful? 2 0

  • Jul 19
  • Utility
  • Archdale, North Carolina
  • Amerigas Billing Department
  • 35
  • REVIEW RATING 4/5

These people are just rip off. They have doubled the prizes since last time i ordered. They would not even tell the prize if you not ask them and they will just surprise you with bill. They usually do not take calls and you have to calls so many time before you can get hold on any body there. You can't lock up your price meaning that they will tell you something and will bill you something else.... Read more

Was this review helpful? 1 0

  • Jul 18
  • Utility
  • Middleborough, Massachusetts
  • Amerigas Propane
  • 21
  • REVIEW RATING 4/5

Contracted AmeriGas to deliver propane to house - Amerigas acquired Kingston Propane . Have now run out of gas 2X and on enquiry been told that our automated delivery agreement was cancelled for no reason - received no notification . Even after calling and no gas = delivery took 10 days . In the meantime I changed service providers . My wide was told that a manager would call her - nothing !... Read more

Was this review helpful? 0 0

  • Jul 16
  • Utility
  • Port Orange, Florida
  • Amerigas Residential Propane Services
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

I had been advised by Amerigas not to contact them until my 250 gallon tank was less than 20% full. I called them on Monday July 6th to have the tanl filled which was now at 12%. I made my 2nd call on July 10 as we had not yet been serviced. I was told she would contact the driver and call me back. She didn't. I called again on July 13th and was promised that they would be here on wed but no... Read more

Was this review helpful? 1 0

  • Jul 14
  • Utility
  • Oceanside, California
  • Amerigas Tank Refill
  • 141
  • REVIEW RATING 4/5

Got stuck with this horrible company when they bought out my local supplier that I was happy with for 12 years. 10 months ago I was charged $4.85 a gallon for propane which was $2.00 more per gallon than I had ever paid. I checked the market price and it hadn't gone up. Made a formal complaint to the Attorney General and they sent a copy to the company. The reply from Amerigas was hard to... Read more

Was this review helpful? 2 1

  • Jul 11
  • Utility
  • Atlanta, Georgia
  • Amerigas Propane
  • 3
  • 3
  • 142
  • REVIEW RATING 5/5

I have been a long long time customer of Amerigas. My consumption level of propane is pretty significant . I called and ask why I haven't seen my usual driver that delivers all of my needs for my propane a Miss Julie Marankie gave one of the rudest answers to a simple question then in the same breath started giving me discounts and coupons on my account , which I thought was pretty odd, my... Read more

Was this review helpful? 6 6

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