Amerigas Complaints and Reviews

1.3
  • Nice drivers4 votes
  • Delivery person3 votes
  • Convenience2 votes
  • Customer service and price gouging16 votes
  • Business practices13 votes
  • Problem not fixed11 votes
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  • 1 day ago
  • Employees and Ex-employees
  • Naples, Florida
  • 5
  • REVIEW RATING 3/5

I just tried to call the 800 number listed above. I am not doing some *** survey to earn a free vacation. Like it would be free. Plus we pay for our own vacations. Now to he point of wh I was trying to contact you. Iwe recently bought another home. The home already has a Amerigas tank here. So I called the Aberdeen,Wa amerigas. Maria really needs to work on her customer service skills. She... Read more

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  • 2 days ago
  • Utility
  • Allentown, Pennsylvania
  • Propane Tank
  • 12
  • REVIEW RATING 3/5

This company has been buying out small local companies, that is how we inherited them... When we got tired of paying double the going rate for propane, we called to cancel their service, and requested they pick-up their tank. 7 months later, the tank is STILL sitting on our property. We have called the company numerous times every month, being told everything from the work order was lost, set... Read more

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  • Apr 21
  • Utility
  • Santa Fe, New Mexico
  • Propane
  • 48
  • REVIEW RATING 4/5

I called Amerigas to get the price of propane. i asked for the current price of propane for customers with privately owned tanks. Maria Louisa of Amerigas in Bosque Farms, NM was very rude to me over the phone. She said that the tanks I have were owned my Amerigas and that their was not a discounted price for privately owned tanks anymore. I have been purchasing propane for 7 years and I... Read more

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  • From mobile
  • Amerigas
  • Apr 19
  • by anonymous
  • #624231

I love the way they operate.. I am their competitor. We change out 400 to 500 a year. Last year we did 483 new install, all from Americlowns.. Keep having your meetings, sending post cards to win back customers; it's not working. Add comment

  • Apr 17
  • Utility
  • Logan, Utah
  • Propane Tank
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

I bought a 20# BBQ style tank from One of there cages in Logan Utah, about a week ago. I hooked it up to my grill and it burned for about 5 minuets then the flame started to go out. I assumed it was empty so I went to change it out and the tank was still almost full. I hooked it up again and it had a hard time lighting and then would not light at all. I took the tank to Thomas petroleum in Logan... Read more

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  • Apr 15
  • Utility
  • Billing Department
  • 42
  • REVIEW RATING 3/5

8 months of calling to get an empty rental tank removed, they are charging me for 3 months rental into the new rental year, plus late fees. Called the local office every couple of months and then sent them a note, then contacted their national office to finally get the tank removed and still getting billed for their incompetence. On top of this, due to long waits for delivery, ran out of gas... Read more

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  • Apr 13
  • Utility
  • Phoenix, Arizona
  • Propane
  • 46
  • REVIEW RATING 4/5

Gross overcharge without a price quote in October 2014. This was my first experience with them, because they bought out my local supplier. I was charged $4.90 a gallon which is $1.50 more than the other local propane suppliers. I checked the spot wholesale price and it was under a dollar, so there was no excuse for a dramatic price hike. You would think that they would at least pretend to be... Read more

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  • Apr 09
  • Utility
  • Enola, Pennsylvania
  • Billing Department
  • 68
  • REVIEW RATING 4/5

I contacted Ameri Gas about purchasing a tank and was told someone would contact me with an install date. 2 weeks went by with no call so I called to cancel my account. In the meantime they came to fill my bottle at $4.679 a gallon. That is over double what everyone else charges. Then I get a bill for $84.80 for tank rental. So I call to talk to a manager and was told he was busy so I left... Read more

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  • Apr 08
  • Employees and Ex-employees
  • South Carolina, United States
  • Customer Service Department
  • 86
  • REVIEW RATING 3/5

Not sure if everyone is aware AmeriGas has a customer care department, when anyone contacts the department either via email or phone, it generates a "complaint" that goes to the local management as well as the area director. I'm a former AmeriGas Manager trust me these get QUICK results. The web link is http://allcustomercarenumbers.com/Customer-Service-Number-Amerigas-07551 The phone number... Read more

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  • Apr 08
  • Utility
  • East Stroudsburg, Pennsylvania
  • Gas Tank
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

I paid cash for 2 hundred gallon tanks. Once tank developed a leak and Amerigas came to pick up the tank, same day. Amerigas wants to charge me a re delivery fee for the 50 gallons they took back to their company. The 2nd tank has a balance of 50 gallons but the gauge was on the tank that they took back. This is some coordinated BS. This leak was to no fault of my and I should not have to pay... Read more

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