Amerigas Complaints and Reviews

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Amerigas
Main address: 460 North Gulph Road 19406 King of Prussia PA
1-800-427-4968, , Customerfirstfran@amerigas.com
  • 671+7 mobile complaints
  • $140K claimed losses
  • $213 average
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  • Sep 26
  • Utility
  • Temecula, California
  • Propane Service
  • 33

We started with Amerigas when we moved into an all Propane home with a Guest Home and a Guest Apt. We received service from them twice before canceling service due to their billing screw-ups and not crediting our account even though they cashed our checks and we dropped off a copy of the canceled check to their office in person!! We had 3 tanks of theirs on our property, which were removed,... Read more

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  • Sep 25
  • Utility
  • York, Maine
  • Propane
  • 43

I received a bill for a tank rental back in March of 2014 for a pool heater propane tank. I do not use this tank and have contacted Amerigas every year for over 6 years to come and remove it. The waive the rental because they are unable to remove the tank due to the location that they originally placed it, ( in the woods). Then on September 24th ( almost 7 months later) they came to my home,... Read more

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  • Sep 23
  • Utility
  • Propane Delivery
  • 13

Terrible service. Not once has this company made their delivery on time, and they give themselves a week to get you taken care of, at that. We have gone almost a month without getting propane-on more than one occasion, and are now looking for another company who will place a tank and get us taken care of when we call them. It's called customer service and delivery. So tired of having to keep... Read more

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  • Sep 19
  • Utility
  • Propane Overcharge
  • 62

This company over charges for their propane. They charge about twice the amount as other local propane providers. I had them pick up their propane tanks and they charged me to pick them up without telling me they were going to do so. They also tried to bill me for propane that I did not authorize that their tech accidentally over filled in our tank . I prepaid for the propane and that was all I... Read more

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  • Sep 18
  • Utility
  • Personal Information Disclosure
  • 20

Being called by 3rd party INFO-QUEST to conduct survey about my last delivery of propane from N.E. (Northern Energy). Not only has my UNLISTED telephone number been given out but my full name including my middle initial. I did not give N.E.(now owned by Amerigas) permission to give out my UNLISTED tel number or my NAME. THIS IS NOT ACCEPTABLE. OUTRIGHT INVASION OF MY IDENTIFIABLE PERSONAL... Read more

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  • Sep 18
  • Utility
  • Wellington, Nevada
  • Propane Price Request
  • 1
  • 1
  • 28

09/18/2014 I just called for prices on propane. The average price in the Belen, Los Lunas NM area is $2.35/ gal for 100 gals. $2.25/gal if 150+gal ordered. Amerigas price is a flat $2.85/ gal. No reason could be given for the extreme difference in price. This company is the worst with prices. Is this because they can get away with charging these price to the government for Liheap? So in order to... Read more

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  • Sep 17
  • Utility
  • North Huntingdon, Pennsylvania
  • Customers Treatment
  • 74

I am both surprised and disappointed by the lack of customer service I have received from Amerigas. There is absolutely no excuse for the disappointing customer service I have been shown by Amerigas. As a newer customer (of a 1,000 gallon fuel tank), I am extremely surprised how this company treats its customers. I purchased a home that had an existing tank- the prior homeowners used Amerigas so... Read more

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  • Sep 17
  • Utility
  • Baltimore, Maryland
  • Propane Price
  • 29

We are in the Petersburg, VA Office Area And Requested for our 100 gallon tank to be picked up February 25, 2013 (first call) after they told us the price of propane was one price and then tried to charge over $1.00 more per gallon. We called five more times within the next three months with no results. In Janaury, 2014 they even sent someone out to fill the tank and I said no it was suppose to... Read more

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  • Sep 16
  • Utility
  • Florida, United States
  • Inappropriate Service
  • 32

WARNING. USING AMERIGAS WILL COST YOU MONEY and TIME. Recently AmeriGas purchased our local propane provider, Heritage Gas company that was superior service, customer service and competitively priced. Since AmeriGas took over, customer service is horrendous. The staff is very disrespectful and will lie directly to you. The management will not talk to the customer, will not return calls and... Read more

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  • Sep 14
  • Utility
  • Maryland, United States
  • Propane Bottle
  • 49

Cancelled my account with Paradee Gas a subsidiary of AmeriGas. They want $168 to pick up THEIR tank. The tank was a 100 lb tank and their employee couldn't even find the required serial number since the tank was a piece of junk. Already filed complaints with appropriate agencies. I was a customer of Paradee for sixteen years. When AmeriGas took over the quality of service dropped and I was... Read more

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