Amerigas Complaints and Reviews

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  • Customers like
    • Nice drivers7
    • Delivery person6
    • Driver attitude2
  • Customers don't like
    • Customer service and price gouging19
    • Business practices16
    • Problem not fixed12

  • 4 hours ago
  • Utility
  • Sidney, New York
  • Work Experience
  • 1

Manager drinks on the job and while driving company vehicle. Never knows what job concerns anyone might have When called out about it nothing was done. They don't care about customers or employees. They say they do but don't. Manager does not support employees when asked. Can never get in touch with him after noon. Leaves office then comes back smelling of beer. Very bad people and company to do... Read more

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  • Aug 26
  • Utility
  • Mansfield, Ohio
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

I had a problem with not being able to get propane to my fryer and had a leak Friday night August 21st the driver who came out was great he had to lock off the tank and I was told they had to replace the regulator and tank and it would be done before August 28th. When I called to check when they were coming out I was informed the earliest they could do it now is September 8th because of a... Read more

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  • Aug 25
  • Utility
  • Osseo, Michigan
  • 24
  • REVIEW RATING 3/5

We were previous customers of a different company bought out by Americas. We thought we would try them but the gas price was extremely expensive. So we switched to a different provider. That was in November of 2014 and every since then we have been pleading with them to remove their tank from our lawn. We live at a lake with lots of visitors and it looks bad, can't hardly mow around two tanks and... Read more

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  • Aug 25
  • Utility
  • Eustis, Florida
  • Poor Management
  • 41
  • REVIEW RATING 4/5

Oct. 4 we ran out of propan. Driver filled tank. 5.7 gal. Dec 23 we ran out of propane. Driver said we must have a leak. I had a gas co. Come out and check for leaks. Non were found. Driver filled tank. 9.4. Ran out of propane again March 15. I met the driver and had him Fill the tank with me present. 22.9 gal. Had another co. Come out and disconnect tank. We were running out of propane because... Read more

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  • Aug 24
  • Utility
  • Idyllwild, California
  • 35
  • REVIEW RATING 4/5

In 2011 I changed from Ferrell Gas to Amerigas. I was told by Blanca who works in the 951 area code office that I had to purchase 200 gal of gas to get the special pricing. I met the man at my cabin in Idyllwild CA and he was very nice. He said I had a 120 gal tank and that my tank only needed 40.2 gal. He filled it up gave me a receipt (spelled my last name wrong. He put his last name as it... Read more

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  • Aug 22
  • Utility
  • Amerigas Propane
  • 27
  • REVIEW RATING 4/5

For 19 Heritage propane had me on an automatic keep full service. This past winter they let my gas run out. My water pipes froze and then thawed out resulting in repairs that amounted to $14,000. This home is in the mountains of North Carolina and it is a vacation home. I even questioned some of the people in the local office as to how they would know when my gas tank needed refilling. They... Read more

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  • Aug 16
  • Utility
  • South Haven, Michigan
  • Tank Pick Up
  • 82
  • REVIEW RATING 4/5

Amerigas is sending me past due notices along with late fees. There is still 60% gas left in the tank and they said it will cost me another $300 to unload the already pumped gas and load the tank onto a truck. I have switched to natural gas. I do not intend on paying them so they can NEVER reimburse me what I have overpaid them. I did read the comment that someone else had a similar situation and... Read more

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  • From mobile
  • Amerigas
  • Aug 14
  • by anonymous
  • #683051

Without a doubt the worse company in the world. No customer service skills or concerns, left a gas leak for months and them said I damaged the tank Add comment

  • Aug 14
  • Utility
  • Norfolk, Virginia
  • Propane
  • 130
  • REVIEW RATING 4/5

I bought a home with a 500 gallon propane tank in the ground. The tank had no label or contact info of any kind on it. I called around and Amerigas claims it was theirs. I asked if they could prove it and they literally would not produce any proof. I needed propane and other gas companies refused to fill this one unless I could prove ownership so I let Amerigas fill it. The pricing is... Read more

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  • Aug 13
  • Utility
  • 49
  • REVIEW RATING 4/5

After 7 years as a faithfully paying Amerigas customer, I sold my house where the rented tank was located. I scheduled a month ahead of time for the tank to be locked off, so that when the new owners of the house took possession they would be responsible to open an account of their own and pay for services. On the day the tank was scheduled to be locked off, no one showed up. I called Amerigas... Read more

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