Amerigas Complaints and Reviews

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  • Customers like
    • Nice drivers6
    • Delivery person3
    • Convenience2
  • Customers don't like
    • Customer service and price gouging16
    • Business practices15
    • Problem not fixed11

  • Jun 27
  • Utility
  • Trinity, Florida
  • Billing Department
  • 78
  • REVIEW RATING 4/5

Amerigas prices are very high per gallon. I started 20 years ago with a company that sold to another company that in turn sold to Amerigas. They own the tank and have me over a barrel. Not sure what to do. I have cut back on the amount of gas that I use because the bill is so high otherwise. Maybe I will switch to electric and simply not use any gas. Then maybe all they can do is charge me a... Read more

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  • Jun 25
  • Utility
  • Wilmington, Delaware
  • Propane
  • 56
  • REVIEW RATING 4/5

I have been a propane customer starting with Keen for almost 20 years, Amerigas bought the business about 5 years ago and that is when the relationship went south. They have been price gouging for the last 3 years and this past winter was the worst. They are unwilling to work out payment plans outside of what the computer system will allow. I finally paid my outstanding balance today and will... Read more

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  • Jun 25
  • Utility
  • Macungie, Pennsylvania
  • Billing Department
  • 19
  • REVIEW RATING 3/5

dealt with susan at the allentown branch. horrible would be a compliment. every request we discussed over the phone was never fulfilled. very nice person but totally incompetent...also spoke with her supervisor and told us the problem/problems would be ressolved...NOT! now trying to reach out for nanette as instructed and the phone voice mail will not let me leave a message. all functions or... Read more

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  • Jun 24
  • Utility
  • North Fort Myers, Florida
  • Propane
  • 51
  • REVIEW RATING 4/5

I just read a number of complaints from customers of Amerigas and their stories sound very much like what my husband and I experienced dealing with them. They over charged us for gas we did not receive and when we refused to pay they put us into collections. After a very lomg time we finally got things sorted out and I have decided not to pay them automatic out of our banking account or... Read more

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  • Jun 24
  • Utility
  • Atlanta, Georgia
  • Propane Tank Refill
  • 22
  • REVIEW RATING 4/5

DO NOT DO BUSINESS!!!! Terrible service and even worse accounting. Use ANYONE but AmeriGas. After waiting weeks for service while our office building tank remained empty, we were then incorrectly billed and, after explaining to AmeriGas their mistake over 2 months, they have now sent us to collections!!! Are you kidding me?!?! Sending us to collection on an incorrectly generated invoice from... Read more

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  • From mobile
  • Amerigas
  • Jun 19
  • by anonymous
  • #653112

How do i get my deposit back ? Add comment

  • From mobile
  • Amerigas
  • Jun 18
  • by anonymous
  • #652582

First: expensive. Second: don't keep appointments. Ordered butane monday, told "be out this week". Called Wednesday, tank setting on 28lbs. Told deliver our location Thurs. Thursday. 3:30. No driver. Called, said driver had to leave, be our tomorrow (Friday). No one can provide courtesy call to inform us. Amerigas can be late but Customers better NOT BE LATE paying bill! Add comment

  • Jun 18
  • Utility
  • Bear, Delaware
  • Gas
  • 51
  • REVIEW RATING 4/5

We live in an apartment complex and didn't have a choice of gas provider, so we got stuck with Amerigas. Apparently, our gas meter wasn't working which nobody thought would be a good idea to tell us, so they were "estimating" our bills for almost 6 month. We got our first bill around December for $190, which was kind high for us, but since we never had gas or propane I figured it must be normal.... Read more

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  • Jun 16
  • Utility
  • Selinsgrove, Pennsylvania
  • Billing Department
  • 140
  • REVIEW RATING 4/5

Called them, they quoted me 1.79 a gallon for propane. Never mentioned they added a delivery charge or hazmat charge. They said after that it would be 2.02 a gallon. I called them when I first got my tanks and asked about all the extra charges. They said it was standard. Everyone did it. Then I got my bill for the next fill up and it was $4.40 a gallon. I called around and the going price was... Read more

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  • From mobile
  • Amerigas
  • Jun 15
  • by anonymous
  • #650890

Weird driver sitting parked in front of our house Add comment

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