Amerigas Complaints and Reviews

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Amerigas
Main address: 460 North Gulph Road 19406 King of Prussia PA
1-800-427-4968, , Customerfirstfran@amerigas.com
  • 690+9 mobile complaints
  • $140K claimed losses
  • $207 average
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  • 9 hours ago
  • Other
  • 11

paid for my gas and they wont deliver until after thanksgiving we have to freeze and have no food and cold showers. Amerigas sucks do not use them if you dont have to. I called to ask them where my gas is and they said it wont be until next week. What do you do elderly people in house no hot water and not food for thanksgiving just spent $300 on thanksgiving food to cook so cant afford to go out.... Read more

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  • Nov 21
  • Utility
  • Farmersville, Texas
  • Tank
  • 46

I've been dealing with this company's inadequate service, for lack of better word, for almost 2 yrs. My landlord has the agreement or I would have changed long ago. This time it has only taken 13 dys to fill an empty tank. I will add this was during freezing temperatures for over a week and there is an extra charge for tank being empty and you mus t be available, while you wait because you must... Read more

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  • Nov 21
  • Utility
  • Atlanta, Georgia
  • Gas Delivery
  • 1
  • 1
  • 15

The Amerigas office that supplies the port orange area is of no help for your customer. I need to be at my home so the driver can deliver gas check for leak an d restart pilot light but I can not make a appointment in advance I have to give my number and when driver is close I have to get home. I am a single person who is a doctor if I am with patients I have to leave my office and my patients... Read more

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  • Nov 19
  • Utility
  • Greenbank, Washington
  • Furnace
  • 60

I had a new furnace installed a year ago. We left shortly after to go to our home in So. Calif. We returned in late May and did not use the new furnace until late Aug. We used the furnace in Sept. and Oct. The furnace stopped working in Nov. during the cold snap. I called the company that installed the furnace, and they traced the problem to the propane pressure valve. I called Amerigas,... Read more

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  • Nov 14
  • Utility
  • Cartersville, Georgia
  • Propane Tank
  • 130

Gauge broken on propane tank. Understanding was that when the tank was empty either the gauge would be repaired or tank replaced with a smaller version. Company delivered 100 gal propane to tank that the customer did not request. Mgr told customer they ordered it over the phone and an argument began. Mgr decided to have tank locked off and would drain tank and have it removed in 2 to 3 weeks.... Read more

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  • Nov 05
  • Utility
  • Bethlehem, Pennsylvania
  • Propane Cylinder
  • 170

I had two empty propane cylinders that needed to be refilled so I went to my local Home Depot in Bethlehem PA to replace them with the easy exchange system outside the Home Depot. The system would not take credit cards outside at the kiosk so I went in and purchased two exchange coupons. I exchanged the cylinders with no issue which I have done many many times before mostly because I run out... Read more

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  • Oct 30
  • Utility
  • Tucson, Arizona
  • Gas Tank
  • 235

I called and was quoted 3.61 a gallon had a friend call and she was quoted 3.00 a gallon. Sounds wrong to me. Spoke with a girl named Mellinda she was very rude to me. I believe there is price gouging going on here. I expect the same treatment they gave my friend. She spoke with Glenda and she was very nice to her. Something needs to be done with your customer service and your price differance. I... Read more

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  • Oct 30
  • Utility
  • Yorba Linda, California
  • Gas Tank
  • 1
  • 1
  • 82

We was to get new gas tank early spring cause ares was old. They never show up we would call they said to wet each time .we which companys in oct. They still havnt come and got the tank they been over chargeing and you cant get anyone to anwser but the same person. When tank was replaced the nut was crack we had two and a half fill ups in winter they said no leaks will it was leaking. They try... Read more

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  • Oct 29
  • Utility
  • Propane Tank
  • 279

I have had amerigas for many years. My father also used them for almost 20 years. He was diagnosed with a brain tumor. This was in late spring, when all the heat was off and pilots were shut down. I should mention that he was on a keep full plan and we had just paid for a delivery. Always on time and all at once. He never was able to go back to this house and nobody else was in here. We took a... Read more

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  • Oct 27
  • Utility
  • Budget Pay Plans
  • 122

Amerigas sends out form letters threatening collection actions when their budget pay plans happen to come up short before the next payment, even though on average, the balance is positive in their favor. The local employees know that the billing/accounts receivable is problematic, but you can'r even get a phone number that goes to the corporate headquarters in Pennsylvania. I had a positive... Read more

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