Amerigas Complaints and Reviews

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Amerigas
Main address: 460 North Gulph Road 19406 King of Prussia PA
1-800-427-4968, , Customerfirstfran@amerigas.com
  • 654+5 mobile complaints
  • $130K claimed losses
  • $190 average
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  • 1 day ago
  • Advertisements and Cons
  • Butler, Pennsylvania
  • 30

I had a 500 gallon tank ,when propane was over 3.00 a gallon I switched my heat and only used propane to cook with ,so I didn't buy any propane for awhile now they want me to pay rent for the tank I refused after paying 3.04 per gallon they hounded me about the tank,i told them come get it they would pay me for any propane left in the tank,with no warning they came on a Friday ,took tank and I... Read more

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  • Aug 12
  • Utility
  • Wrong Address Billing
  • 1
  • 73

I have called numerous times asked to change address to receive bills, still sending it to the old address. Have a verbal agreement on payment every 19th of month now receiving debt collection mail. Not very professional , been trying to call since 8:15 it is now 8:50 Business hours are from 8 to 4 m-f Thinking no one is in the office. I left a message and they have not returned my call. I... Read more

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  • Aug 11
  • Utility
  • Chester Springs, Pennsylvania
  • Class Action
  • 1
  • 136

After several incidents of abject incompetence by Amerigas personnel, (allowing our tank to go empty in the middle of winter, while we were supposedly on an "autofill" contract, and then leaving a valve open that allowed 200 gallons of propane to escape into the air), we began looking at alternative suppliers. We learned that we had been overcharged by Amerigas by $1.50 to $2.00 PER GALLON for... Read more

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  • Jul 29
  • Utility
  • Billings, Montana
  • Propane Overcharging
  • 159

Amerigas from Valley Forge, PA bought out many smaller propane companies around the country a few years ago and ever since, their customer service is terrible and they continue to overbill customers for propane and nickle and dime you to death for things like tank rental fees, etc... If you are not a hawk looking at your invoice which by the way is totally confusing you will be overcharged for... Read more

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  • Jul 29
  • Utility
  • Propane Tank Theft
  • 232

So I bought my house in 2011 and the tanks were left from previous owner. They only were used for the stove. After 3 years, I never ran out of propane nor received any notifications from them until a man showed up on 4/7 to ask if I had set up an account. I told him I did not as I still had propane but would be happy to. He was very nice and polite, checked my tanks and told me I still had... Read more

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  • Jul 21
  • Utility
  • Enrollment Fee
  • 100

I'am retired and every year I'am told I have to pay an Enrollment Fee. I can see charging a one time Enrollment Fee for a new customer, but not a customer who has been with them for years. How does this benefit us? This Enrollment Fee goes in the Executives pockets for bonuses, vacations, gas for their vehicles, and etc. With all the complaints people have posted you would think the CEO/PRESIDENT... Read more

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  • Jul 18
  • Utility
  • Garner, North Carolina
  • Gas Charges
  • 128

I am also a very unhappy customer w/the garner office. . . First in October I purchased a townhouse & spoke w/the owner whom told me he would be happy to leave the propane tank w/the gas he had purchased left in it if I wanted & that I would just need to switch it over into my name. So, Called & Did the switch over & was told no problem we will just refund the previous owner his... Read more

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  • Jul 17
  • Utility
  • Houston, Texas
  • Lease Tank Filling
  • 54

Amerigas does not answer calls. When you do get them the just promise to call back. Ive gone inside their office twice now trying to get them to come fill the tank at the house that I rent. Each time they say they will call me with a time. I dont own the house so I cant change the lease tank plus the cost is too high. I would like to cook and take a hot shower. It has been 3 weeks! Run... Read more

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  • Jul 15
  • Utility
  • Brockway, Pennsylvania
  • Lp Gas Propane
  • 1
  • 124

I was the former manager for a propane company in Falls Creek, PA that was bought by Amerigas 2 years ago. I have elderly family members and a family member who receives energy assistance. I live in between my parents and that other relative. The distance between my parents house and mine is 1,000 feet. The other house is about 3,000 feet. My parents and I own our tanks. The other does not. Of... Read more

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  • Jul 14
  • Utility
  • Oak Harbor, Washington
  • Overpriced Services
  • 118

I needed a 150 gallons of gas for my 250 gallon propane tank. I called Amerigas, Oak Harbor wanted to charge me $563.00. Is the cost of gas for Will-Call customers double? I was caught off guard on how much it was and voiced my opinion. Since I asked her why it cost so much, I noticed a slight change in attitude over the phone. She then put me on hold for 5 minutes and came back online and... Read more

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