Amerigas Complaints and Reviews

1.5
  • Nice drivers3 votes
  • Delivery person3 votes
  • Convenience2 votes
  • Customer service and price gouging12 votes
  • Business practices11 votes
  • Problem not fixed9 votes
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  • 13 hours ago
  • Utility
  • Streetsboro, Ohio
  • Propane Refilling
  • 4
  • REVIEW RATING 4/5

Called for refill first week of February, week went by,seven days. I called again was told would have refill by Wednesday. No refill.called again on Friday.told Wednesday again. No refill. Called again , told would be this Saturday. Will see what happens. This past Wednesday when I was supposed to get delivery I passed an Americas tanker filling a tank ten houses away from mine. I thought great,... Read more

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  • 15 hours ago
  • Utility
  • Jasper, Georgia
  • Gas
  • 9
  • REVIEW RATING 4/5

I ordered and paid for gas on February 16, 2015. I was told to expect delivery in 5-7 business days. After 5 days I called the Jasper Georgia office and was told that the ticket had been printed and the driver had the ticket. On the 8th day, my wife called and was told it could be up to 7-8 more days before delivery even though we were down to 9 percent by this time and snow outside with... Read more

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  • 1 day ago
  • Utility
  • Propane
  • 40
  • REVIEW RATING 4/5

Called for propane on February 11th 2015. I called a few times to see when it would be delivered.. since we have had numerous days below zero. I was told three separate dates for a delivery, but they do not show up. When I call to ask why it wasn't delivered, and when it will be, I get new dates and numerous excuses. I was told it was a 1-14 day wait. Today marks 14 days and still no gas. I was... Read more

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  • From mobile
  • Amerigas
  • Feb 22
  • by anonymous
  • #598907

New customer taking over a 12+ year account when I purchased my new home. Ok filled credit app 10 days ago and nobody gase record of my account. Said they would deliver but 4 days later nothing. They were prepaid from the previous owner and still did not deliver until two weeks later. This is by far the worst company I have ever been forced to deal with. STAY AWAY FROM THEM. Add comment

  • Feb 21
  • Utility
  • Front Royal, Virginia
  • Gas
  • 1
  • 1
  • 107
  • REVIEW RATING 4/5

I called Ameri-gas Feb.21, 2015 I ran out of gas. They said I had to pay a $866.00 emergency fee for a delivery of gas costing $190.00 total had to pay $1066.00. Really!!! for about 80 gallons.I'm contacting BBB Monday, I know they charge a fee but that much, they are Ameri-robbers. They should be forced out of business. I'm 66 years old trying to live on SS and pension,and been customer for more... Read more

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  • From mobile
  • Amerigas
  • Feb 19
  • by anonymous
  • #597354

Our gas is supposed be deliver everytime they deliver. Yet no delivery since before Christmas. Now we can't get a delivery, only empty promises. Add comment

  • Feb 18
  • Utility
  • Edenton, North Carolina
  • Gas
  • 166
  • REVIEW RATING 4/5

Called for gas at 8am February 16th. In coldest part of this winter. Told gas would be delivered next day. Called the next day, they said they just didn't get to us that day. Called third day and they acted like I was just calling in for the first time. When I explained that I was now totally out of gas and was using electric space heaters, they then said it would be 7 to 10 days for my gas to be... Read more

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  • Feb 17
  • Employees and Ex-employees
  • Propane
  • 161
  • REVIEW RATING 4/5

As a past employee of AmeriGas I was told to charge the fees as long as no one complained. When you get a delivery, you pay an additional $17.00 in fees. That's $.17 more a gallon for every 100 delivered. When they need extra gallons they come and put 20 gallons in my 100 gallon tank and still charge the fees. They only charge where they think they can get away with it. No government agency... Read more

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  • From mobile
  • Amerigas
  • Feb 17
  • by anonymous
  • #596644

I just got my bill and I am being charged 4.859 a gallon that's bull my son only paid 2.10 a gallon. Time for another company Add comment

  • Feb 17
  • Employees and Ex-employees
  • Mansfield, Ohio
  • Staff
  • 99
  • REVIEW RATING 4/5

I have 24 years at Amerigas and it is not the company it used to be. The old management worked up through the ranks and knew what to expect and how to get things done. The new Amerigas is filled with management that did not work up through the business and do not know what can be done and how much is reasonable in a day. Amerigas today has cut people to the bone and most districts are... Read more

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