• show-popup
 
 
Shares 0

Amerigas only puts 15 lbs of propane in a 20 lb tank

  • by   Sep 02, 2009
  • 22 comments
  • Review #: 156393
Company Amerigas
Product / Service Propane Tank
Location Chicago, Illinois
Category Utility
Views 286
 

I went to Home Depot and did a propane cylinder exchange. The propane tank had a $2.50 rebate form from AmeriGas on it. The "customer message" on the reverse side of the rebate form explained that Amerigas is no longer putting 20 lbs of gas in a 20 lb tank, instead they are only putting in 15 lbs of gas.

With the weight of the tank, I believe this is deceptive as a consumer cannot tell whether the tank contains 20, 17 or 15 lbs of gas. Home Depot does not make its customers aware that they are only getting a 3/4 full tank. Amerigas tells you inside the "Important Customer Message" which is printed on white paper, folded up to 1" x 2" and attached to a white tank. The only place that they mention they are only putting in 15 lbs of gas in in the second paragraph of the "Customer Message" which has the rebate form on the reverse side. I would rather have a tank with more gas in it and be charged more than have my propane run out quicker.

I feel this is deceptive and dishonest. 309d912

 
  Comments (22) Hide comments
Showing 20 of 22 comments
Comment review as anonymous or
Please keep the topic of messages relevant to the subject. Personal attacks will be deleted. No links or scripts.
CAPTCHA
 

Apr 14, 2013 
Most 20 lb tanks these days have an overfill protection device and will usually close around 18 lbs so it can not be overfilled.
Reply to plant guy

Nov 18, 2012 
I have been in the Propane industry for 34 years and a 100lb cylinder holds 100lbs at 80% @ 60 degrees. A 20 lb cylinder holds 20 lbs @ 80 %. They advertise 15 lbs and give you around 16 lbs. This prevents them from trouble in two ways. Any thing over 20lbs is an overfill (safety hazard) and anything less than 15 is cheating the consumer.
Reply to Huncie

Oct 05, 2012 
You may not be aware of it, however, did you know that Federal Law requires that all LP cylinders be filled no more than 80%. So, if you have a 100 LB tank, the BEST you will get is 80 Lbs.

Sorry 'bout that.
Reply to Homeowner

Jan 24, 2013 
100# cylinders hold 100# of propane when filled to 80%. I design and work for a major manufacturer of LP gas cylinders.
Reply to WORKS IN THE PROPANE INSUSTRY

Jul 16, 2012 
no one answers the question of why a 20lb bottle is now filled only to 15lbs. it appears that ripping off the public is the sole motivation..
Reply to Tom Jansen

Jan 24, 2013 
The 15# vs. 20# came from the refillers: Suburban, Blue Rhino, etc. It has nothing to do with any Govt regulation. It developed from a Sales decision to not raise prices but to instead reduce LP volume. We watched LP cabinet refillers drop one pound at a time till they hit 15#.
It's a practice that is annoying. Sort of like buying a hamburger but only 3/4 of the patty comes with the bun.
How do I know? I work in the LP gas industry and watched this sillyness happen...
Reply to WORKS IN THE PROPANE INDUSTRY

Jun 29, 2012 
I do what my grandfather said to do. Do it yourself! By filling it yourself you'll know exactly how much is in there. Granted shopping for best price and location are the variables to maximize your time here on earth! He also said local small business usually are the best. Happy grilling
Reply to Phil

Apr 02, 2012 
Well, I just exchanged my Amerigas tank at HD and the 'refill' was empty. After a fair bit of trouble, a cashier opened up the cage and let me choose one. They unquestionably varied by weight -- some probably a third less than others. Next time I am taking a scale.
Reply to ricopan

Sep 05, 2011 
Go to a fill station..... Blue Rhino and Amerigas are both screwing you out of 25% of your gas!!!
Reply to Bill

Jun 27, 2011 
I had a similar problem at HD Amerigas, except my tank was empty, HD exchanged at no cost. The replacement tank lasted a day, or might I say 2 hambergers and a steak. Next time I plan to weigh the tank.
Reply to Markedi

Mar 04, 2011  from Lyman, South Carolina
Propane expands! If you fill it to the max the thing is going to explode! YOU ARE AN ***!
Reply to JD

Jan 23, 2011 
The product weight is printed on each label... and has been printed on every label for years. JESUS... What do you expect them to do read it for you? Pepsi sells in different sizes... A "20 pound" tank will only hold 17 pounds full. The more that is placed in a tank the more likely it is to vent gas if overheated. Fill one up to 17 pound and forget it in the trunk of your car one summer day..... I did it. Id *** of a lot rather have it filled to a safe level than b**ch about two ponds. This stuff expands 170 times before it reaches a flammable concentration. you would be shocked at the volume of vapor that can come from 15lb of gas.
Reply to cm

Jan 24, 2013 
CM, you don't know what you're talking about. A 20# cylinder is designed to hold 20#. The relief valve prevents unwanted pressure buildup. You obviously don't know that placing an LP cylinder in a enclosed compartment is against Federal regulations. You're lucky to be alive.
Filled 20# LP tanks belong in the pickup bed or in the back seat with the windows open during transportation. Transporting sizes larger than 20# fall under different Federal (DOT) and NFPA 58 regulations.
Reply to propane refiller

Jan 05, 2011 
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
Reply to AmeriGas Customer Service

Jan 04, 2011 
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
Reply to AmeriGas Customer Service

Jan 12, 2010 
Redneck, Hick Inbred Meth Creatures like Hank Hill (aka.The Real Gassman)Make me glad to see the white trash of America in their highly skilled trade of filling propane tanks...lol.....LMAO......Insanity for him to criticize mexicans and trying to make them sound *** when at least they have an excuse from coming from a poverty stricken country and they are trying. Whats your excuse American girl? Is this all America had for you... :) Keep filling my *** tanks skeeter....I got some T-Bones to grub on.....My cousins are coming up from Mexico and were going camping in Yosemite Natl Park....Dont worry. Well be thinking of you when were cooking outdoors with your propane and your cooking indoors in your trailer with stolen propane....You know *** well you would never ever pay for it.
Reply to Adam Ortega

Sep 17, 2009 
well, first of all...The Real GasMan ia almost right...but not all the way right. AmeriGas told Home Depot and Walmart that they needed more money for the cylinders that they provide to their exchange racks. Both Wally and Depot said "no way" They sugested that Amerigas put less gas in cylinders and charge the same. After all Blue rhino was already doing it. It says real clear on the bottom of the wrapper "net weight 15 pounds".
As for a full tank..an empty 20lb cylinder weighs within a 1/2lb of 18 lbs. Add 20 lbs of propane to it and it weighs within 1/2lb of 39 lbs. If it weighs 44 lbs it is WAY too full. It will frost up your regulator on your BBQ and it will not work. Weber says once the regulator freezes it needs to be replaced.
The Real GasMan is sort of a know it all ***. Should know more for 18 yrs experiance. He is probably the guys that propane companies have no faith in...no wonder...lol
P.S. I'm not Rick.
Reply to gassmann

Sep 09, 2009 
When a 20lb. cylinder is filled, it's filled to 80 percent it's capasity, leaving room for 'expansion'. It will not 'contract'(Kelly), unless you live in Alaska!! Propane 'BOILS' at -44 degrees & weighs 4.25 lbs. per gallon. If 'Companys' are not filling 'FULL',( 80 percent is Full) it's because they havn't any confidence in thier employees that should know what thier doing! Weigh the cylinder. It should weigh 44 lbs. full! If it weighs more than that, get rid of it ASAP!!!! It's overfilled & presents a Hazard!! The 'OPD', is the "OverfillProtectionDevise' & is there for the simple reason these Mexicans working at the 'back-road' service stations don't know what their doing! Make sure the person that fills your cylinder "speaks fluent english & you might be OK!!
Reply to The Real GasMan

Sep 04, 2009 
HI THE NEW 20# TANKS WITH A OPD VALVE YOU CAN NOT GET 20 LBS. IN THEM THEY SHUT OFF AT ABOUT 18 LBS. THAT IS WHY MOST OF THE GAS CO. CHANGED TO 15 LBS. PRINTED ON THE LABEL. ALSO IF YOU WANT TO FIND OUT WHAT YOU ARE GETTING THE TARE WEIGHT IS STAMPED ON THE COLLAR OF THE TANK (TW) WEIGH THE TANK AND SUBTRACT THE TW
Reply to Gassssman

Jan 24, 2013 
OPD's in 20# cylinders are designed to stop the incoming flow of propane when the level reaches 80#, due to temperature variations this may be as low as 17# of LP or as high as 21#. The magical 20# of LP figure comes at a specific temperature.
Reply to OPD buyer and engineer
 

Read next Amerigas complaint

Amerigas is one horrible company.

I really don't know where to begin...I just want to warn everyone out there, DO NOT for ANY REAS...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about Amerigas.
Filing a new complaint about
Report a bug