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  • Customers like
    • Nice drivers7
    • Delivery person6
    • Driver attitude2
  • Customers don't like
    • Customer service and price gouging19
    • Business practices16
    • Problem not fixed12

  • Jul 30
  • Utility
  • Reading, Pennsylvania
  • Amerigas Tank
  • 99
  • REVIEW RATING 4/5

We just purchased our tank after 11 and a half years for $1,018.00. They are trying to tell us that to get to the price of the tank as of today, they will take the purchase price of the tank, less a depreciation of about $50.00 per year. According to the person we are speaking with, the tank price today is $1,600.00, and is then depreciated since the day it was probably manufactured (2002), not... Read more

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  • Jul 24
  • Utility
  • Medina, Ohio
  • Amerigas Smartpay Budget Plan
  • 89
  • REVIEW RATING 4/5

ongoing issues for 7 years. incorrect bills, payments not credited, delivery of fuel when not requested, budget plans not put into the system, tanks not picked up for months after requested. Promises for return calls from the office that NEVER occur. I have spent endless hours trying to get issues resolved with absolutely no help from their staff. I now have a tank sitting in my yard, 60%... Read more

Was this review helpful? 3 0

  • Jul 20
  • Utility
  • Townsend, Montana
  • Amerigas Tank Refill
  • 114
  • REVIEW RATING 4/5

Last year I was a new customer.Went to Amerigas in Townsend,Montana told them to set me up as a new customer I stressed to the lady that I could not afford to have them fill the tank up that to only fill me to one hundred gallons because it was gonna only cost 179.00 But instead they filled it up and I owed them over 800.00 and I have my receipt showing them that I requested only 100 gallons.Then... Read more

Was this review helpful? 3 0

  • Jul 19
  • Utility
  • Archdale, North Carolina
  • Amerigas Billing Department
  • 64
  • REVIEW RATING 4/5

These people are just rip off. They have doubled the prizes since last time i ordered. They would not even tell the prize if you not ask them and they will just surprise you with bill. They usually do not take calls and you have to calls so many time before you can get hold on any body there. You can't lock up your price meaning that they will tell you something and will bill you something else.... Read more

Was this review helpful? 2 0

  • Jul 18
  • Utility
  • Middleborough, Massachusetts
  • Amerigas Propane
  • 47
  • REVIEW RATING 4/5

Contracted AmeriGas to deliver propane to house - Amerigas acquired Kingston Propane . Have now run out of gas 2X and on enquiry been told that our automated delivery agreement was cancelled for no reason - received no notification . Even after calling and no gas = delivery took 10 days . In the meantime I changed service providers . My wide was told that a manager would call her - nothing !... Read more

Was this review helpful? 0 0

  • Jul 16
  • Utility
  • Port Orange, Florida
  • Amerigas Residential Propane Services
  • 1
  • 1
  • 119
  • REVIEW RATING 4/5

I had been advised by Amerigas not to contact them until my 250 gallon tank was less than 20% full. I called them on Monday July 6th to have the tanl filled which was now at 12%. I made my 2nd call on July 10 as we had not yet been serviced. I was told she would contact the driver and call me back. She didn't. I called again on July 13th and was promised that they would be here on wed but no... Read more

Was this review helpful? 1 0

  • Jul 14
  • Utility
  • Oceanside, California
  • Amerigas Tank Refill
  • 196
  • REVIEW RATING 5/5

Got stuck with this horrible company when they bought out my local supplier that I was happy with for 12 years. 10 months ago I was charged $4.85 a gallon for propane which was $2.00 more per gallon than I had ever paid. I checked the market price and it hadn't gone up. Made a formal complaint to the Attorney General and they sent a copy to the company. The reply from Amerigas was hard to... Read more

Was this review helpful? 3 1

  • Jul 11
  • Utility
  • Atlanta, Georgia
  • Amerigas Propane
  • 3
  • 3
  • 182
  • REVIEW RATING 5/5

I have been a long long time customer of Amerigas. My consumption level of propane is pretty significant . I called and ask why I haven't seen my usual driver that delivers all of my needs for my propane a Miss Julie Marankie gave one of the rudest answers to a simple question then in the same breath started giving me discounts and coupons on my account , which I thought was pretty odd, my... Read more

Was this review helpful? 6 6

  • Jul 09
  • Utility
  • Ahoskie, North Carolina
  • Amerigas Propane
  • 118
  • REVIEW RATING 4/5

I have dealt with many companies over the years, having lived all over the US, however, Amerigas has to be the most infuriating company/utility that I have ever dealt with. I did good business keeping the same tank for over 9 years, until Amerigas purchased the company that I had been using. As soon as Amerigas took over, they started significantly overcharging me for LP Gas. It became a... Read more

Was this review helpful? 0 0

  • Jul 07
  • Utility
  • Elliottsburg, Pennsylvania
  • Amerigas Cancellation Policy
  • 136
  • REVIEW RATING 4/5

I called to disconnect our service with Amerigas and requested their bottle be picked up by end of week. It is Tuesday. I have another company bringing in their bottle. Jessica advised me they wouldn't be able to pick up by end of week. She said to move bottle aside if we were getting another company coming in to deliver. I told her I do not have any place to put next to my house, it would be... Read more

Was this review helpful? 3 0
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