Amerigas Reviews and Complaints
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Amerigas increased price by 50%
I have been a customer of Amerigas every since they took over Commonwealth Propane, around 12 years ago. I always paid my bill in full, and was never late. Every year, at least once, I would have to go to their local office, and argue with them over the price they were charging me for propane. This January was the final straw. My price went from $2.85 per gallon to $4.37 per gallon in one month. After arguing with them, and being informed the program I was on was no longer available, they did split the increase, and I "only" had to pay .75 per gallon increase. But they did not notify me about the program, or offer me another program in the middle of heating season. Bye-Bye Amerigas
Amerigas in Kalamazoo, Michigan - Refused to deliver
I was told to call when the tank got at or below 40% especially if bad weather was expected. We called as when it was 40% and expecting bad weather. After repeated calls and promises from them that they would "be there soon" we eventually got down to 10% with even worse weather expected. After another call, we were told that because there was some snow near our garage, that the driver refused to deliver. I asked what would happen if I ran out of propane, the customer service man said, "That is too bad." I simply clear the area off more and hope that they deliver tommorrow, like they said they would. I am switching propane companies ASAP.
We have been using Amerigas for the past 10 yrs and I have to call their billing (local) dept each time they fill the tank. The clincher was in Sept. 2010. Amerigas filled the tank with 171 gallons in March and then claimed we used 172 gallons during the summer. We...
Amerigas: We'll Let You Freeze
In 2007, Amerigas bought out our local propane provider in Canon CIty, Colo. Since then, customer service has nose-dived. We have two houses with two tanks in rural location. Amerigas insisted on combining them on one account. Consequently, the driver typically comes, fills one, and forgets the other one. Then we have to call, and wait, and call, and hear empty promises, and wait -- all the time hoping that it doesn't snow, if it's winter time. We're dropping them--you can read the whole story here: http://natureblog.blogspot.com/2011/01/amerigas-well-let-you-freeze.html
used Amerigas because tank was here when we moved here, talked on the phone with someone and had propane delivered,no problem. then tues. we ran out no letter or anything called company they stated thecancelled us! I asked if I could pay 200 worth of gas they said no I...
Amerigas Gas Tank
Amerigas in Trenton, Michigan - 80yr old parents, subzero u.p. temps autofill, autopay no gas
Customer service rude, unhelpful. After being an autofill customer for more than ten years they took my parent off without telling them. Middle of January subzero temps in the upper peninsula of Michigan and " Our policy is no gas, we don't Care" if you are 80 years old. I was on the phone for more than an hour and a half with three or four different people, darn me anyway for not taking no for an answer. The tank comes out in the spring. I'll definitely google the next company before signing on. I wonder how long before pissedconsumer has more hits than amerigas?
Amerigas: worst customer abuse in the USA?
Ive beena customer of Amerigas for 17 years, always paid my bills the day I received them. They kept increasing my bills (to punish me for being a loyal customer I suppose) until I noticed they billed me the gallon of propane 40% more than their competitor charged for it. Then one day I called them and told them there was a huge smell of propane in my rental house. They told me to evacuate the renters immediately, that they were sending a technician urgently. I put the renters in a hotel. One week later, no one from Amerigas had come. I called them, They said "Oh, we forgot to tell the driver to go to your house." No apologies. Then I complained about the high price of propane, pointed that their competitor was 40% cheaper. THey told me they would reduce the price. THe next bill came: even higher than the bill before. I called the manager, she said she would not honor her promise. I told her to cancel the account and stop the deliveries. Next thing I know I receive an invoice for a new delivery (entering the property without my permission) and the propane charged at an all time high rate!!. ITHen I tell them Im not going to pay for gas I never ordered. They never replied to my letter and are sending me invoices with late fees added!! A true horror story..... Then I post a first complaint on this site. Ten days later I get an email from "CustomerFirstFran@Amerigas.com saying "we want to help you. Write to us. That was ten days ago. I email this person a full description of what happened. I never heard back!!! My email was not even acknowledged... Talk about adding insult to injury... I was reading today that the latest survey shows that 65% customers expect complaints like this to be dealt with within 24 hours. I happen to run a management consulting firm helping companies improve their customer service! Irony... Amerigas is a customer service expert's dream.! Its a source of perfect examples of how to freak out customers fast and hard. I just filed a complaint with the BBB and will write to the Amerigas CEO and CMO. I will also write tomorrow to the California Attorney General for consumer affairs, and a few other agencies. ast but not least, Im going to blog about this, as the material is too good to pass. Amerigas, why are you doing this to yourself? What you are doing is reputational suicide, and you are choosing it. Take it from an expert in customer service: how you treat people is extreme. There are just no case studies in textbooks that tell the kind of hardship you inflict on people. You are writing the book on customer abuse.
Amerigas - Worst Customer Service of All Time
I had an inquiry about a bill I had received from Amerigas. The amount is for $135.60. Earlier, I had received a bill for a tank rental. Usually I call the store and schedule a fill up and they remove the tank rental. The lady said she would take care of it and schedule a fill up within the next few days. That is indeed what happened. I received a bill for the gas and went by the store on 12/29/2010 to make the payment. I paid with a check (#5866). This check has not cleared my account and I wanted to know why since I dropped it off personally at the local store. I thought everything was square with us until I received this other bill in the mail for $135.60. I went by the store today (Garner, NC) during my lunch hour to inquire about the bill. I cannot explain how rudely I was treated. You can certainly take loyal and dedicated local employees off the list of "unique benefits" that Amerigas claims to offer. I got out of my vehicle and went to the door at 12:40 and discovered the door was locked. There was a sign posted displaying business hours were from 8:00am to 5:00pm. Under that was posted closed. Also, posted beside that was a piece of green construction paper saying closed for lunch from 12:00-1:00. I looked in the window and saw a woman sitting at the counter. I tapped on the glass door, and she made hand motions to me with a "1" as if to say we are closed and I'm not opening up the door or accepting customers. I went back to my truck, drove down the street and stopped at a local restaurant for some lunch. I thought I would get a quick *** and then go back. I arrived back at the store at 1:20. Again, I got out of the truck and went to the door. It is still locked and showing closed on the little sign. The same woman and two others are in the store. Again, I tapped on the window. This time she wheeled around and made annoyed hand gestures again to me with a total disgusted look as if to say I have told you once that we are closed and you need to get out of here until I am ready to open this door back up. I pointed to my watch and the green sign as if to say it is past 1:00. She then pointed above the door to another little paper clock with movable hands that looked like it was pointing to 1:30. She turned away to talk to the other women and then would not even acknowledge my presence. I have never been treated so rudely. I don't know what kind of business is being run here, but every business that I have ever been associated with have their employees take staggered lunches and the business is covered for customer service during the whole day's operation. There is no call for this. After this, I dialed your customer service number and made a complaint. The person taking my call stated they would forward my complaint to the manager and I asked that he call me. I left my cell number (919)616-1857. I would like for someone to call me so that my bill can be settled. I feel I have made a good faith attempt to handle this. I certainly do not expect to have to endure this type of poor customer service from any other Amerigas employees. Today is January, 21, 2011. This episode occurred on January 10, 2011. My check for the gas I purchased has finally cleared my checking account on January 12, 2011 in which I paid in person on December 29, 2010. At this point, no one from management has even bothered to call me about this or clear my account.
Amerigas Customer Care
I bought a property that was currently being serviced by Amerigas; it has a 1000gal tank and a 500gal tank. Moreover, we updated the kitchen stove to gas and a commercial unit at that, and we re-did the built in pool and expect to use the 'heater' out there on...
Amerigas Tank Refill
AMERIGAS LET OUR TANK RUN DRY
You prepay your account, they use your money and do not deliver the goods. Customer Service told me to pay a plumber to come out and drain our pipes so they would not freeze. After 4 calls, the delivery driver called me and came out to fill our tank. The Richmond, VA manager FINALLY called me back and will not speak with me now so we can resolve the matter. Most of the time they do not answer their phone. I can not complain about the delivery person. He was great and understood and did not blame me for beibng angry. I would love to be able to locate the Richmond, VA's boss and give him a few words about their company and what they do not provide. We are looking at another provider. I will not recomment AmierGar to anybody!!!!!
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