Amerigas Reviews and Complaints
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Amerigas Did not deliver my prepaid gas
On Monday, Jan.10th I stopped by the Amerigas to office to prepay for my gas, since that is their new policy now. The office was closed becaused it snowed that day, here in Wilmongton North Carolina. Tuesday the next day I returned to the office to prepay my for my gas and the office was open. I gave the lady arranging the delivery 312.00 dollars for 100 gallons.o problem there. She told me gas would be dilivered on thursday 2 days away.No gas was delivered Thusrsday, and when I called she informed me gas would be delivered the next thursday because of the closing Monday for snow. Oh and by the way, If I paid Am,erigas 150.00 special delivery fee they would deliver. I say *** and I am calling my Congressman,s office Mike mcIntrye. My name I Derrick R. Anderson and I live at 1014 Stevenson Drive wilmington North carolina.
Amerigas in Carlisle, Pennsylvania - No gas for months
had engeyastents call in for gas out for month was told thay have 72 houres to get it thair whin road was snow coverd drive was afraid to come down to deliver refused us dad had lung cancer could not go in cold have a paret same *** still whin in could found out thay where right down the street from us could not go 4 miles up to fill us up made us wait for days on end in below temps to come fill us up told them how would that like it if thay where in the cold could not cook thanksgiveing dinner becouse we where out of propain same thing a xmass no remorse from them moved two years ago tanks still set thair i own the propity thay refuse to come get the tanks and if thay do come fill the tanks the driver will cap them off saying thair is a leake whin thair ant one at all thay are just a poor compeny to dell with driver does not know how to drive in snow y is he aloud to drive at all
Amerigas in Livingston, New Jersey - Ameri Gas
This is a horrible business!! I called the business location several times for a delivery, but the phone was never answered. I had to visit the office location in order to request a delivery. While at the business, a steady stream of disgruntled customers waited in line to speak with an Ameri Gas representative. Their complaints ranged from failure to make deliveries to demanding tank removal from their property . I checked current propane prices with several local distributors prior to my visit. Ameri Gas quoted a price that was .60 to .90 cents higher than all other distributors contacted. In addition, I discovered that I did not own my propane tank and therefore could not have it filled by another distributor. I inquired about purchasing the tank from Ameri Gas, but was told they "stopped that practice several months ago, due to customer retention". It will cost approximately $1,900 dollars for a new tank, but I believe it will be money well spent!!!!!!!!!!!!!!!
Amerigas in Mars Hill, North Carolina - No gas delivery after several calls!!!
I have been with Amerigas for 8 years or longer. For the last 2 years I have had a terrible time gettting my tank filled up. This is the only heat I have, I have MS and cannot be left without heat and also have children to worry about. I have tried for 3 weeks to get a delivery. My road is clear of snow. When I call I get music and noone ever answers or a answering machine. I have left several messages..no call backs. I called the corporate office and they faxed the local office yesterday still no gas so I called back today the lady told me they should have called me back within 2 hours of receiving the fax ha ha. She faxed them again today and said I would receive a call today guess what no call and still no gas and the gauge past 10. Temps below 20 I sent the kids to their grandparents in case we loose heat.
Amerigas Gas Tank
Amerigas Customer Service And Delivery
When did Amerigas get so bad? Called Amerigas Customer service for a delivery around the 4th of jan,when i noticed my gas level was down to 20 percent. Delivery was scheduled for 8th of jan. No truck arrived. Customer service called back on monday and told me that my driveway wasn t cleaned of snow, so thats why it wasn t delivered, which was a bold faced lie on their part. The driveway was cleaned twice between the hours of 8am to 4pm. They offered to deliver again on the 12th of jan. Called customer service to check and they assured me delivery on that day. I assumed i could trust them, BIG Mistake. No truck at 4:30, Called customer service again and told driver was on overtime and would be guarenteed delivery that evening. No delivery that evening, called back at 7:30pm and told weather was too bad and driver was heading back to the shop. Called on the morning of the 13th and having enough of the bs and empthay that is brainwashed into their customer service talked to a supervisor. Totally assured that delivery would be on this date. Well its the 13th and still no gas delivery......Received an automated call from Amerigas that delivery will be tomorrow. As i am working on the complaint to the state attorney general and this complaint i guess i will wait and see. Its a good thing that i am not elderly or i would probley freeze to death waiting for amerigas. When spring comes their tank will be going bye bye and i will have a new local gas provider. Thanks for stellar customer service Amerigas
Amerigas Gas Tank
Amerigas in Overland Park, Kansas - No propane!
I call company and always busy or when answered goes directly to hold with music and no one picks up. Then flinch time it goes to national emergency line. I live in Hendersonville, NC and last year even though on continuous refill, ran out of propane. For WEEKS! I live on mountain and when snow, you think they would come in December. Same thing this year and I never get a hold of anyone at local office. Looks like space heaters it is and hope electricity does not go our They for sure can't make it up with all this snow now. Continuous refill is a joke in Amerigas jargon....my neighbors that have different companies all have propane refill and are all nice and warm. Blossman, Energy United....seemed to be able to take care of their customers up here before snow comes or on clear days, Amerigas can't do the job they are paid for and should be ashamed. Switch unhappy customers for free cause out of 9 years, there is almost problems every year and these past two have been the very worst.
What a bunch of *** we were given yesterday to get our propane delivered after signing a contract on the Sixth. The lady was rude and said they could deliver the end of January. Everything is ready to go. Just need some gas hitched in. Should have read all these...
Amerigas Gas Tank
Amerigas in San Jose, California - Checked cashed no delivery!!!
What is going on with your company? Seems many propane companies in the grand traverse area know about Amerigas. They seem to be getting some of your business. I wonder why that is???? We sent a check it was cashed on Jan.6th we are at 10% Ihave never seen such poor service ! Maybe if its to busy you need to get out of the business!!!! Thanks for reading my complaint. I feel Amerigas needs to step up to the plate and better their customer service. we called customer service but got no satisfaction they can,t tell you anything.
Amerigas in Richmond, Virginia - New customer not pleased with cust. service
Unfortunately my previous supplier merged with AmeriGas. I have many questions and without success of many phone calls and/or an e-mail, I still have not received any response from AmeriGas. All they know to do is send me bills. (They even sent me a past due notice, and my bill had already been posted!!!) All changes are for the best!!!!! Plus, I am paying much more for propane now than with my previous supplier. I never had one complaint or question with them...... I don't understand why no one can answer the phones and/or respond to e-mails.
Amerigas Smithfield NC--don't rely on them for heat!
We have had Amerigas in Smithfield, NC for 5 years since purchasing our home. We use propane for cooking, and 2 fireplaces that we use for supplemental heat in the winter. They have been impossible to get to come and refill our tank! First off, you can't get through to them. In the spring we don't use much propane, since we're just cooking with it, and it was not quite so critical that it would take them almost a month to fill our tank. Winter, however, is a different story. They request you call for a refill when the tank is down to 30%, so they can get you in their deliver rotation. Yeah, right! We stopped by in person 2 weeks before Thanksgiving and requested a refill. 3 days before Thanksgiving, we were almost on empty and tried to call. My husband and I sat at work one day with their number on speed dial, and kept getting a busy signal, and we must have each dialed about 40 times. Finally we looked on the internet, got their business account representative's cell phone number, and had to call them that way. This resolved the issue for this time, but it was not filled until 3 days after Thanksgiving--about 3 weeks after our in-person request. Luckily we had just enough propane to cook our turkey! I followed this up with a letter of complaint that they never responded to. The next time we requested a refill, we requested it early, as the winter weather had been unpredictable. 3 weeks later, we ran out of propane, luckily just AFTER an ice storm, and we still could not get through to them. We're changing providers as of today. I hope we can get in touch with them to come get their tank!
Amerigas Tank Refill
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