Juline Fbp
map-marker Heathsville, Virginia

I had a complaint about Amerigas....

I had a complaint about Amerigas. They tried to Scam me for gas I never ordered, then billed me for $790.00...

They said the put 225 gallons in a tank I had just less than 30 days earlier got 130 gallons.... The Tanl only holds 260 gallons... I don't know where that driver Actually delivered that gas, but it wasn't here... I came to this site and found I wasn't alone...

I went to the Amerigas Facebook page and posted my complaint on their wall... I had a rep from corporate calling me within 5 minutes... So, if you want something done, Call them out on FB and you will get a response.... I threatened to call the local news.....

They said they will Fix my issue...

Thanks for FB!!!..... Make it Work for you...

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7 comments
Hplmw

Average Virginia Propane gas price 2,79

Amerigas $ 4.09 Enough said

Guest

I have been getting my propane from Amerigas since 2008. I own my own tank.

The previous owner actually bought the tank and had it buried. Very smart man. Now I don't have to sign a contract with anyone. The first year of a two year contract they will give you a good price.

The second year you will pay big-time for sure!! I am writing this because Amerigas sent me a letter and said that for $112.00 dollars they would lock in my price for propane for the next year for $2.79 a gallon. I called around and found out that a Ferrelgas would give me propane for $1.99 for the first fill and then $2.09 for the remainder of the heating season. And there is no $112.00 lock-in fee.

I called my local Amerigas office and they said they could only knock off forty cents to bring it to $2.39 a gallon. I told them that if they want to keep me as a customer, they have to at least match the price from Ferrelgas. They said sorry, we can't go any lower. Then I sent an e-mail to customerfirstfran@***.com.

What a public relation scam that is. No response at all. I am now going to post on their wall at face book. We'll see what that does.

Meanwhile, I would not trust Amerigas at all. You decide for yourself.

Guest

So you think the DA just files criminal charges whenever you say so, huh? If you rubbed your two remaining brain cells together, maybe you'd realize that you have a refund on the way for the fuel that was in the tank while the landlord has to pay for it.

That's how a takeover works. Genius.

Guest

I am having Another dispute with these Crooks at Amerigas... I moved out of the house I had to deal with the Fraud this company was trying to get away with am now being told by the landlord that they billed hher for a ballance due that I already paid.

She's now holding my security deposit until I get it resolved again. I recommend searching for propane providers in your area and NOT Using Amerigas or it will lead to Fraudulent Billings, drivers claiming to deliver gas without being ordered, and them billing for gas that obviously couldn't have beed delivered to an allready full tank. If you must use propane, Do Not use Amerigas!!! They need to be brought up on charges for Fraud, Theft, and Illegal business practices.

I'm going to the local DA's office tomorrow to file criminal charges, as well as submitting an official complaint to the State attorney General's office, The Better Business Bureau, and the Federal Trade commission.

I will see this office closed down and the cROOKS THAT ARE PULLING THESE CRIMES PUT IN JAIL!!! iF i'M PUT OUT ON THE STREETS BECAUSE I CANNOT PAY MY RENT, I WILL BE PLEADING INSANITY AFTER I GO NUTS FROM THIS....

Guest

I'm having a bit of a hard time getting my Money from them as well...I happened to notice this iste, when I was on the Googled page for Amerigas,,,

My relationship was fine with them for over 20 years, never had a problem. I aid them 'on time' actually before I went Budget Plan, I was always early...My account has been closed for nearly a month, they've received money for 'my' gas that was in 'my tank' till I sold my place. So now they have two people's money for the same Gas...I'm very disappointed in them,and am considering legal action against them

Guest

Had the same exact problem and I'm seeking legal help these people a joke

Guest

Hi Rich, We're happy that we were able to assist with your issue!

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james a Avf
map-marker South Haven, Michigan

Amerigas budget program

Back in nov of 2010 i call amerigas to set up a monthly payment, I was told it is all set, well December it was not and i had to call to get rid of a late charge, and again i was told everything is all set, I have called ever month since November 2010,with the same issue and every time i was told its all set up,i even ran out of propane in March,due to past due payment, are you kidding me, all because no one at AMERIGAS CAN SET UP A BUDGET PAYMENT. TODAY I CALL and talked with tony at the call center, last monthit was keri ( a so called supervisor) and February it was David. so i ask for the # of the manager of northern Michigan but they cant give that out whats that tell you.so i was told i could call my locally office, oh but wait they do not man the phones their ( so i can only hope that Diane Mallioux gets wind of this and gets in touch with me or anybody that can take care of an issue .

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Loss:
$10
2 comments
james a Avf

to usmcdeathcard,

account had nothing due when set up ***,

Guest

When your "PAST DUE" you dont qualify for a budget plan. Pay your bills on time.

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Jean Marie B
map-marker Oxnard, California

Amerigas: worst customer abuse in the USA?

Ive beena customer of Amerigas for 17 years, always paid my bills the day I received them. They kept increasing my bills (to punish me for being a loyal customer I suppose) until I noticed they billed me the gallon of propane 40% more than their competitor charged for it. Then one day I called them and told them there was a huge smell of propane in my rental house. They told me to evacuate the renters immediately, that they were sending a technician urgently. I put the renters in a hotel. One week later, no one from Amerigas had come. I called them, They said "Oh, we forgot to tell the driver to go to your house." No apologies. Then I complained about the high price of propane, pointed that their competitor was 40% cheaper. THey told me they would reduce the price. THe next bill came: even higher than the bill before. I called the manager, she said she would not honor her promise. I told her to cancel the account and stop the deliveries. Next thing I know I receive an invoice for a new delivery (entering the property without my permission) and the propane charged at an all time high rate!!. ITHen I tell them Im not going to pay for gas I never ordered. They never replied to my letter and are sending me invoices with late fees added!! A true horror story..... Then I post a first complaint on this site. Ten days later I get an email from "CustomerFirstFran@***.com saying "we want to help you. Write to us. That was ten days ago. I email this person a full description of what happened. I never heard back!!! My email was not even acknowledged... Talk about adding insult to injury... I was reading today that the latest survey shows that 65% customers expect complaints like this to be dealt with within 24 hours. I happen to run a management consulting firm helping companies improve their customer service! Irony... Amerigas is a customer service expert's dream.! Its a source of perfect examples of how to freak out customers fast and hard. I just filed a complaint with the BBB and will write to the Amerigas CEO and CMO. I will also write tomorrow to the California Attorney General for consumer affairs, and a few other agencies. ast but not least, Im going to blog about this, as the material is too good to pass. Amerigas, why are you doing this to yourself? What you are doing is reputational suicide, and you are choosing it. Take it from an expert in customer service: how you treat people is extreme. There are just no case studies in textbooks that tell the kind of hardship you inflict on people. You are writing the book on customer abuse.
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Loss:
$1000
6 comments
Guest

Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with billing.

I’d like to assist and help you as soon as possible – please email me at customerfirstfran@***.com with your account details so we can look into your situation. Thanks, Fran

Guest

So you have a blog that gets hundreds of thousands of views huh? More like your whining gets lost in the background noise just like every other loser blog out there.

Can you please blog about how it's Amerigas fault that you didn't lock your price in? Prices don't fluctuate at all if you do that, which you've already been told twice now but still don't seem to understand.

The problem is that you seem to want to assign some malicious intent to the things that have happened to you. You seem to think, for example, that Amerigas knowingly delivers to people who don't want gas. What actually happens is that someone makes an honest mistake and doesn't remove you from automatic deliveries correctly, or misreads a delivery ticket. I know this is a shocking concept, but the people who work at Amerigas are human beings just like everyone else, and sometimes they make mistakes. But no, you think there is some evil dictator of propane sitting around waiting for you to be removed from forecast so he can squeeze a few extra gallons into your tank.

It sucks if you had a bad experience, but get a grip dude. Amerigas is not out to get you. They didn't get to be the biggest propane company by purposely filling the wrong tank or price gouging. You have no understanding of what the business is really like, just the few things you've imagined in your head from what you've seen as a customer.

Guest

Amerigas is the only company who has people who come and post online in support their unethical practices. This in itself says a lot about the moral and ethical capital, or lack thereof of this company. They do not realize the damage of this activity to their reputational capital.

Additionally these people seem to be largely uneducated and unable to understand the issues. People like me do not complain about the prices fluctuating, they complain about the prices fluctuating consistently 40% above the competitors' prices!!

And we complain about Amerigas breaching their own promises and agreements

And we complain about unethical behaviors, like continuing to deliver gas and charging at even higher prices even after you have cancelled your agreement.

And for those who do not believe that our complaints have ab impact, they are dead wrong. Some of us, bloggers who have influence online, can get read by hundreds of thousands of people, and the mainstream news media picks up our complaints and publishes them in the mainstream press, which in turn, contributes to adjusting Amerigas' reputational capital to its right size, and to help people who have a choice in selecting a vendor make the right choice.

Guest

Im gonna have to agree with the last comment and instead of complaining, if you were a customer that long you were well aware that if your not locked in the price fluptuates so really if its that much of an issue stop crying about it and do something about it, its not their job to make these decisions for you, or keep blogging and crying about it, either way HILARIOUS and no one cares! hahaha

Guest

The stupidity of the customers here is mind boggling. Prices fluctuate up in the winter and down in the summer for propane.

Gee, who would've thought? Lock your price in like a non-retard and it won't fluctuate at all. Also, who blogs about something like this?

Someone without a life or a decent job to take up their time, that's who. Hahaha, losers.

Guest

I too had the same experience with their bills. Each bill was higher than the last and when I checked prices they were almost double the competition.

Their answer when I called was that gas prices fluctuate! Funny how the prices only "fluctuate" in one direction, UP! Each time I called, I was given the run around. When I threatened to have the tank removed, they adjusted the price.

The next bill, even higher!

Wash, rinse, repeat! This company is the worst!

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Rich L Tdj
map-marker Fort Garland, Colorado

Breach of Contract

October 16, 2010

To: Amerigas

625 West Ave

Alamosa, CO 81101

Sirs:

On September 15, 2010 an agreement was signed and I paid in person $394.80 cash at your customer service counter to have a 250 gallon propane tank installed on my property near Blanca, CO. I was told that the money covered not just the installation of the tank, but included 200 gallons of propane. My invoice for this transaction is number B146702.

Moreover, I stated at the time that I needed and expected your firm to live up to its advertisement in the Yellowbook phone directory (and elsewhere) wherein your company promises "Prompt Installation" and other assurances.

Sadly, thus began a series of delays and excuses that made my experience with your firm anything but "prompt" nor was there at length any compliance whatsoever with the terms of contract.

It took over two weeks to even receive the tank, and then began a whole new round of excuses whereby yet another two weeks went by before your field representative finally arrived at my property, supposedly to install the gas line in the trench dug according to applicable code for this purpose.

The trench was a minimum depth of 18 inches at all points, extended in excess of fifteen feet away from where the tank was set, and as had been clearly explained during the earlier visit to place the tank, the purpose of the trenched line was for the purpose of providing connection to my motor home which was parked on the property.

Since the area in which the tank was emplaced and trench dug was in a relatively narrow space between two parked semi-trailers, I explained to your representative that until the line was set and the earth re-packed over the trench, there simply wasn't room to drive the motor home next to the trenched area until the job was completed.

He began to object along the lines, first, that he needed to "pressure check" the connection to the motor home, supposedly BEFORE installing the line in the ground. This was a patently ridiculous dodge, since he could have properly and legally installed the plumbing, capped his own work and terminus, and pressure tested his installation per code, whether the motor home was actually next to the trench or not.

I offered to later drive the motor home into its designed proximity to the final connection point (after the trench had been backfilled and compressed) so that an additional pressure test could be performed after connection to the motor home gas appliance (in this case a 125,000 btu hydronic heating boiler) but he refused.

When asked why, he offered the opinion that since he wasn't personally familiar with a motor home having a heating system based upon hydronic boiler heating, he "couldn't" even emplace the necessary piping in the trench which is part of the normal contractural agreement which I paid for more than a month earlier.

I informed your representative that the plumbing code had no provisions forbidding hydronic heating systems in motor homes, any more than forbidding them in regular homes and businesses. I walked your representative over to the motor home in question, and showed him a custom-built platform on the back of the motor home on which was securely mounted the boiler and other components. It was explained to him that no propane from the Amerigas tank would actually be entering the structure, nor even beneath it, but rather would connect directly from the entrenched standpipe via standard code-specified flex line to the boiler. The only thing entering the motor home from there would be the hot water circulation lines for interior heating.

He was again promised that I had no problem with allowing him to observe the final connections and do whatever sort of pressure testing he wished, inasmuch as the boiler itself was in plain view and the motor home would subsequently be parked adjacent to the finished standpipe riser from the trench, so there would be no possibility of either an undetected leak or other dangerous condition. I explained that in fact this sort of arrangement was actually inherently far safer than merely having him connect directly to a "regular" style motor home gas system, inasmuch as no one has x-ray vision and even if a more common motor home gas distribution system passed an initial pressure test, the numerous hidden tees and divisions and routing of propane lines within a motor home offered far more opportunity for subsequent problems via galvanic corrosion, unobserved weak points or wear/vibration points, etc. This simple "outdoor" appliance installation was inherently safer and open to inspection, with literally ZERO propane lines going into the structure or undercarriage, etc.

Your representative nevertheless refused to complete the installation of plumbing into the trench, and as of that point was in breach of contract.

I informed him that since he had no legal or code-mandated reason for refusing to install the gas line, I wished to have my $400 (approx) cash back immediately, and to likewise immediately remove your firm's tank from my property. He said he did not have my money, and could not/would not comply.

He was then informed that, being in breach of contract, and refusing/not being able to refund my money, as of this date (16Oct2010) Amerigas would be charged a reasonable fee of $20 per day for the intrusion/storage of the company tank on my property. Moreover, it being clearly posted as private property with prominent "No Trespassing" signs posted (some near the tank itself) I would not allow any trespass onto my property for removal of said tank UNTIL the full amount in cash was refunded.

This letter follows my recorded phone message to your company this day, re-stating the terms in writing. Moreover, since your standard contract allows YOU to charge late fees etc for "delinquency" I am informing you that if I do not receive the full amount by October 31, 2010, a delinquency fee based upon 20% of the total will be required, with an additional 20% for each 15 day period thereafter.

Naturally, if your company can show me anyplace in the plumbing code that either forbids me from having hydronic heating in my motor home, or that otherwise proves me in non-compliance with any pertinent safety regulation, then I will withdraw my objections and merely collect the orginal cash amount without penalties or tank storage charges. However, any such supposed plumbing code violation will have to be either mailed or hand delivered within a period of no less than ten days from this legal notice to your firm.

If you prefer to re-evaluate your mistaken stance vis-a-vis the applicable plumbing code, and can assure me that the work can proceed and be finished (including delivery of the propane charge into the tank) within FIVE days maximum, I would be happy to continue a friendly and professional association with your firm, otherwise it shall quite possibly devolve into a costly court case, since I have no intention of allowing this controversy to prevail over both common sense and common law.

Sincerely,

Richard L. Loomis

PO Box 130

Blanca, CO 81123

719 298 ****

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4 comments
Guest

I'm going to inform you of a book called the NFPA 1198 you will need to look that up then call the company apologize and await your refund. Call Johns gas I'm sure he'll just give you a tank and say have at it. burn your self up ***

Guest

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@***.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Guest

i hope this man has had his issue corrected by now, 12/16/10 however i would remind him in order to have a tank set on his property he would need to sign a tank lease agreement which states amerigas has the legal right to come on his property to service or remove his tank as the need may arise he cant stop them

Guest

1. Is this boiler approved by the AGA for use in a motorhome? Probably not. That is enough proof for you to withdraw any complain you have.

2. Will the motorhome be permanently disabled/tied down so that it cannot be moved while the gas line is hooked up?

You have to understand the huge liability that they would be opening themselves up to. If you read your service agreement, you will know that you are giving them permission to go on your property to access their tank. Asking for your money back in cash is ridiculous. You sound just like the type of customer they don't want. You can spend your money if you like, but I can assure you that you won't prevail in court.

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sierragrl C
map-marker Sacramento, California

Amerigas has customer service/billing issues

I have been an Amerigas customer for 2 1/2 years and I have never dealt with a service provider that conducts themselves in this manner. Over a year ago I had a gas leak in my line and called customer service. Yes they came out and billed me $90.00 for the service call but never fixed the leak. I ran out of propane called for a delivery and it was brought to my attention that the leak was still there. I again had to pay for something that should have been fixed the first time. They tried to convince me that I didnt loose to much gas which I went from 70% to 30% in a week and a half. 3 weeks ago I had gotten a fill and a week later I was walking around my property and had an overwhelming smell of gas. I opened the door underneath my home where the hot water heater was overpowered by gas. Immediatly called Amerigas and they said we should all get out of the house to be safe and they would send someone out. They sure did! It was a service tech named Louie (in Placerville)that came and informed me very rudely that if he could not fix the leak he would red tag my hot water heater and I'd have to call a plumber. It was the same leak that they had "fixed" for the third time. I immediatly went to check my percentage and was at 20% thats a week after I got gas. They assured me I didnt loose any. How riduculous is that! He was so rude yet did put a new screw on the one they had stripped before but beofre he left he turned up my hot water heater to HOT! Very Rude deceptive company! Dont Use Amerigas!
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Loss:
$600
3 comments
Guest

Not giving you the answer you want to hear is not "poor customer service".

NJ Qgs

I am sorry Fran but I have talked with several people with AMerigas already. First the local office was rude and very unhelpful.

So much so that the receptionist would not even give me the phone number for the corporate office. Secondly the manager there tried to convince me that nobody would set a tank in the winter if I decided to change vendors. Third the manager first said I was being charge and exorbitant rate due to my being on heap and then retracted saying it was due to low usage. My neighbor uses less than me and has a better rate.

He pays for his out of pocket. So which is it? Also as I see with others Amerigas says you have X amount in your tank and must have a service person check for leaks before they can open your valvues but when I check my statement there was fuel in the tank prior to filling, Amerigas simply wanted to bill me for the tech. Bad business, very bad business.

Not only am I changing vendors but my neighbor is changing his applicance to electric so he also will be dropping Amerigas. I will be posting a message on the board at my local store asking anyone who utilizes Amerigas to contact me for information on a better vendor.

Because your local, Watkins glen office has such rude, unhelpful employees you are losing business. Perhaps it is not me you should contact but that office to see what is going on, unless this is SOP, then they are doing a bang up job.

Guest

Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with service.

We’d like to assist and help you as soon as possible – please email me at customerfirstfran@***.com with your account details so we can look into your situation. Thanks, Fran

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l.mahoney M
map-marker Murrysville, Pennsylvania

Price gouging, let us freeze !!!

We have been an Amerigas custumer for eight years. Three weeks ago I sent my son up to their office with a 350.00 check. The rep informed us that propane was 5.03 a gallon and we needed another one hundred fifty bucks. How dare you charge so much for propane. We are exactly 7 miles from you. I subsequently walked out of my front door and asked the Suburban propane gas delivery person what the going price for propane was, and he told me 2.79 a gal. Called Ferrell gas: 2.69 per gallon. These were not new customer rates. We have been without heat for the second time this year and it was not due to the lack of money. Amerigas provides no customer srevice and no customer loyalty.
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Loss:
$500
11 comments
Guest

I'm in East Stroudsburg. Just paid $877 for last delivery yesterday and today found my tank full with a $2418 bill @ almost $5 a gallon.

I took the auto delivery off and I will purchase the propane in the summer. TOTAL RIPOFF

Guest

:) i live in the long valley area of new jersey I use propane to heat hot water and cook with, I had ny own 100 pound cylandes and thatg was about 15 years ago, we were dealing eith a local propane company who sold out to amerigas, amerigas took my tanks with out my permission and replaced it with a single tank, then i noticed the price of propane climing.I went to thier office and asked why the price was so high they tole me that i was paying rent on thier tank. I wondered what happened to the tanks i had bought when i bought this home.

the y had no answer for me..

i feel that i am being held captive with this company and know that they are charging more for propane than any one else in nj. In the pocono's where i have a second home that is heated with propane it only cost 1.95 per gallon...

Guest

where on gods earth are you people at that pay 4 or 5 dollars a gallon? i have been a driver for ferrellgas, heritage and now amerigas and have never seen gas at our plants go over 3 dollars in 15 years.

Guest

I am an Amerigas customer in Michigan (soon to be ex). Last summer I got a bill for $119. I monitor my tank level and knew they had not filled it, so I called to see what the bill was all about. I was told that, if I payed the 119.00 I'd be locked into a price of $2.69/gal for the winter. Otherwise, I'd have to pay $3.69/gal.

Feeling like I was being blackmailed, I threw the bill away and figured, I'd take my chances.

I called this week to see what price they were actually charging. It was $3.01/gal. 3 of my neighbors use other companies and are paying between $2.20 and 2.50 per gallon.

As soon as I use up what's left in the Amergas tank, I'm switching to a local company.

Guest

Price gouged me by 35%. Will be removing the tank next time it is empty and replacing hot water heaters with electric. AMERIGAS IS A RIP OFF!!

Guest

AmeriGas sucks. I had propane gas leaky.

The serviceman just fixed one place, then said testing well done. Until a few days later I checked my tank guage, which was not leaky at all(its driver tested). I though it was due to the service guy made it worse if he did a test through there. But it charged me a lot($400).

it said the tank is mine, they do not warantte its work. I had to pay it no matter what.

Never thought any company so mean, so rude, NEVER use this company. YOU SHOULD KEEP AWAY from this bad company.

Guest

One solution to our problems is stop using them!! There are great "mom and pop" propane companies all over our great nation who still really provide great customer service and competative pricing!!

They are locally owned and operated shop around. There not on NASDAQ there are no fat rich board of investors telling them what to do and pricing them out of the market. There names are not amerigas, ferrellgas, independent, heritage, or suburban! Start a revolution!

Don't be tricked by fancy words and professional demeanor, it's a trick. The tens of thousands of people they gouge during the winter earns them millions and millions.

So losing a few hundred customers in each state does not matter to them. Spread the word!!

Guest

I was shocked when my latest bill showed $5.21 per gallon for propane. I called FIVE other area dealers and the prices quoted ranged from $3.29 to $4.11 per gallon.

I was charged $1.10 per gallon more than the highest quote. I called and complained so they reduced this bill to $4.72 per gallon.

That is still much higher than the highest quote.

I will be switching dealers or going to electric. Either way I can no longer afford Amerigas!

Guest

Hey, Fran it is too late. Your company is charging cash paying customers almost double for no reason.

We never got treated like this when we were receiving energy assistance, but now that we have cash and it's tax time you think you can rip people off. I am seriously thinking of filing a complaint with the attorney general. Thank GOD I was not *** enough to pay your prices or I would be suing you, but my family had to go without heat from Feb.15th through March 2nd.

Maybe I can sue for pain and suffering. Hopefully your company is *** enough to price gouge energy assistance and/or crisis and the State will be involved !!!

chas Tjo

Fake Fran pops up again.

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Anonymous
map-marker Suffolk, Virginia

Scam artists

i spoke with a very rude amerigas representitive, who informed me that propane for my cook stove would be more expesive than that used for say heating a home. when asked why, she proceeded to explain that the propane used for a cook stove was a higher quality, and therefore the cost of the fuel would be higher. when i tried to explain to her that propane was propane, and there is no diff., she got very hostile with me. this particular sales store (weldon, nc) continues to try to pull the wool over customers eyes that there is a difference of prices due to a diff. of quality of propane, and evidently this seems to be working for them. they also will try their best not to quote you a price, but rather have a "sales person" get back with you in a couple of days. i called other gas companies, who were happy to quote their prices right off the bat. what is the problem with amerigas...i'll tell you, bad salesman ship and quality.
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Anonymous
map-marker Tucson, Arizona

Amerigas in Tucson. POOR SERVICE

We have been using Amerigas for the past 10 yrs and I have to call their billing (local) dept each time they fill the tank.

The clincher was in Sept. 2010. Amerigas filled the tank with 171 gallons in March and then claimed we used 172 gallons during the summer. We use propane for heat only. In case no one realizes it, Tucson temperatures are very warm starting in early Apri until November.

When I called they claimed the numbers were transposed. I still can't figure that one out. In September I requested we call for delivery.

Last week they delivered 85 gallons, without notice. They claim the commputer scheduled FORCAST, meaning automatic yet their bill shows differently.

I hope Amerigas is laughing as loud as I am, because I called to have the fuel removed and I am going with another company.

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9 comments
Guest

Long time customer @ Amerigas. Field people are well trained.

Cant't say anything but NEGATIVE comments re office staff & MGMT. We are switching to Farrell gas nxt.

mo. Cheaper & more efficient.

Guest

I worked for Amerigas in Tucson back in 1990 and I can honestly say I was not a happy camper. I was expected to work through my lunch and yet not get paid for my lunch hour.

I was expected to learn how to work on propane tanks on motor homes and such without proper and thorough training which could have endangered my life along with the lives of those who owned the motor homes. I was expected to learn on my own and when I asked questions..they acted like I should know. I was expected to paint tanks and do it yesterday along with waiting on every customer that came to the dock for propane. I was "Laid off" along with several others and then I almost threw my uniforms away when the next day they said my job was back.

Then later on after I made my only mistake with propane...I burned my stomach...went to a doctor and claimed workman's comp....suddenly I found myself without a job permanently not too long after. I also know for a fact that they did not take care of those trucks that went up on Mt.

Lemon. Unless things have changed over these past 20 years....I would listen to the people who have posted negative comments on here...because they are probably not just blowing smoke...but rather telling the truth.

Guest

Ordered service last week Amerigas told me someone would be here to fill my tank by Wednesday the latest, they didn't know what time what day for sure, I have honestly NO IDEA what they do know....waited around 3days and do you think they came by today? NO!

I even talked to someone in the office 3 times today & they just kept giving me the run around.....tomorrow is thanksgiving and here are me & my kids without Hot water, a stove to cook on or a heater.

A few months back my propane was leaking I could smell it throughout my house & even outside, they sent someone over to check for a leak 3 different times and EVERYTIME they told me there was no leak when there clearly was, so I called someone that works on ac/heaters and they found a leak right away fixed it &when Amerigas came to fill the tank, THERE TANK WAS LEAKING- literally spraying out the gas! So then they took forever to come check that out and eventually put in a new tank.....

Guest

I have been trying to get a tank picked up since July 27th. Today is October 10th!

I am unable to rent this property and am losing more than 800 dollars a month waiting for Amerigas to come and get their tank. After FOUR phone calls, They still do not have an appropriate contact number for me on the account, and they have no record of my ever asking for tank pick up.

All of the people I have spoken with have been rude, incompetent, and offer no solutions to my dilemma. If you're looking to purchase propane in Tucson, LOOK ELSEWHERE!

Guest

Amerigas is a winner of darwin award for customer service. Local office often doesn't even answer calls, and when you call the national office for help, they refer back to the local office.

I will say the woman @ national today I spoke with was very good, took my payment info...

But then called local office again and no answer. They habitually take long lunches, and are notorious for failing to schedule.

Guest

Poor service is not all! I have only been with Amerigas for a couple of years and the price has gone up more than automotive gas! Went from $3.68 to $4.44 in 6 months!And they charge me tax and Hazmat fee on top of that!I am waiting for a fill up of 180 gal and they are charging 874.36!At the gas pump at a gas station the price includes all the taxes!It will be cheaper to buy all electric apliances!

Guest

We had a delivery scheduled for our cabin on Mt Lemmon on Monday, Nov 28th. They even called to confirm the delivery.

This is not a full time residence and we didn't discover there had been no delivery until Sun, Dec 10 after it had snowed about a foot. When we called on the 11th they said that the truck had broken down but no one called us to let us know or to reschedule. Now we can't even get customer service to give us any help, they say the manager, whose name they won't give us, will call us. IT's now Wed and after repeated calls we still haven't talked to anyone.

WE are now down to 20% in our tank and have had another storm of 20 inches of snow.

I am ANGRY and I want to talk to someone.... please.

Guest

In May of 2011 an Ameri-Gas technician came to my house to turn on the propane. He told me the tank was full and would last a year.

Yet, without my asking they came out in October and "topped off" the tank and then billed me $121.00!! Now it is the start of November and the tank is empty! Every time I call the local office there is only a recording that says that the local office cannot take my call! NO HOT WATER AND NO HEAT!

How did a FULL tank go to zero so fast?? Ameri-Gas is about to lose another customer. I was warned.

I did not listen. If you use AmeriGas you need to seriously reconsider.

Guest

Hi, my name is Fran and I work for AmeriGas. I’m sorry to hear about your issues with billing at the Tucson office and would like to help you.

Please send your account details to me at customerfirstfran@***.com so we can promptly assist you. Thank you, Fran.

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Diahann Bcj
map-marker Washington, District Of Columbia

Amerigas raised my tank rental rate 25%

I just received my annual rental bill from Amerigas and was shocked to see a 25% rental increase. In 2008 Amerigas charged $72, in 2009 they charged $75 and 2010 the bill increased to $79. On top of the $98 bill this year they had to audacity to show I'am receiving a $30 discount this year and the bill would have been $121. I see no justification for such an outlandish increase. Sure its only $20 more. But start compounding over the next 10 years. I rent from the Morehead City, NC depot. I wonder if Corporate goes along with these excessive charges.
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2 comments
Guest

Hi wally2,

We are happy to hear that the Morehead City office assisted you with your billing issue!

Diahann Bcj

Hi Fran from AmeriGas. I talked with customer relations in Morehead City and they adjusted the bill fairly.

I pleased and they were extremely helpful.

Thanks for replying Fran. Walt

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jdburton B
map-marker Garner, North Carolina

Amerigas - Worst Customer Service of All Time

I had an inquiry about a bill I had received from Amerigas. The amount is for $135.60. Earlier, I had received a bill for a tank rental. Usually I call the store and schedule a fill up and they remove the tank rental. The lady said she would take care of it and schedule a fill up within the next few days. That is indeed what happened. I received a bill for the gas and went by the store on 12/29/2010 to make the payment. I paid with a check (#5866). This check has not cleared my account and I wanted to know why since I dropped it off personally at the local store. I thought everything was square with us until I received this other bill in the mail for $135.60. I went by the store today (Garner, NC) during my lunch hour to inquire about the bill. I cannot explain how rudely I was treated. You can certainly take loyal and dedicated local employees off the list of "unique benefits" that Amerigas claims to offer. I got out of my vehicle and went to the door at 12:40 and discovered the door was locked. There was a sign posted displaying business hours were from 8:00am to 5:00pm. Under that was posted closed. Also, posted beside that was a piece of green construction paper saying closed for lunch from 12:00-1:00. I looked in the window and saw a woman sitting at the counter. I tapped on the glass door, and she made hand motions to me with a "1" as if to say we are closed and I'm not opening up the door or accepting customers. I went back to my truck, drove down the street and stopped at a local restaurant for some lunch. I thought I would get a quick bite and then go back. I arrived back at the store at 1:20. Again, I got out of the truck and went to the door. It is still locked and showing closed on the little sign. The same woman and two others are in the store. Again, I tapped on the window. This time she wheeled around and made annoyed hand gestures again to me with a total disgusted look as if to say I have told you once that we are closed and you need to get out of here until I am ready to open this door back up. I pointed to my watch and the green sign as if to say it is past 1:00. She then pointed above the door to another little paper clock with movable hands that looked like it was pointing to 1:30. She turned away to talk to the other women and then would not even acknowledge my presence. I have never been treated so rudely. I don't know what kind of business is being run here, but every business that I have ever been associated with have their employees take staggered lunches and the business is covered for customer service during the whole day's operation. There is no call for this. After this, I dialed your customer service number and made a complaint. The person taking my call stated they would forward my complaint to the manager and I asked that he call me. I left my cell number (919)616-****. I would like for someone to call me so that my bill can be settled. I feel I have made a good faith attempt to handle this. I certainly do not expect to have to endure this type of poor customer service from any other Amerigas employees. Today is January, 21, 2011. This episode occurred on January 10, 2011. My check for the gas I purchased has finally cleared my checking account on January 12, 2011 in which I paid in person on December 29, 2010. At this point, no one from management has even bothered to call me about this or clear my account.
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2 comments
Guest

yes am out of gas and cant get gas no where and i cgave money down and made payment plans just to have amerigas say no sorry cant help you i have noheat no gas for cooking and i dont have a microwave to make a meal so for three weeks now i have not ate right,am cold ,hungry,and angry and am getting sick where do i get gas

Guest

Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with billing.

I’d like to assist and help you as soon as possible – please email me at customerfirstfran@***.com with your account details so we can look into your situation. Thanks, Fran

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Brandy S Dlf
map-marker Burlington, Wyoming

Amerigas is letting MY money leak out into the air !!

I have NEVER done business with a worse company in MY life. I called for gas for gas...and as we all know they don't get in a hurry for anything...I call back after waiting a week, told they would get back to me,NEVER HAPPENED.Then when they do come out,after hours...the employee they send does not even bring a flashlight. I am told I have a leak, not in their equipment but in my line somewhere ! I have a real professional come out and the Valve,THEIR valve is leaking all my fuel into the air !! The guy that claimed I had the leak put 200 gallons in my tank !! Then tells me he can't fix it until it is empty...HE also tells me I will be credited because I am loosing a lot of fuel...I ended up getting a BILL for $275.00 !! while MY gas leaks into the air !! These people have NO knowledge of customer service at all, they are incredibly rude OR just don't respond at all. They once sent me a bill for $200.00 for nothing,they just wanted to get my attention !!HOW messed up is that !!I would advise anyone who has propane services to use ANY company BUT Amerigas.They traded fuel to my neighbor for cleaning their offices and then charged her neighbors to cover it! I do believe that is illegal.They are LIARS & Cheats...They deserve to go out of Business !!! I have contacted : EPA,OSHA,Dept of Consumer protection,National Propane Gas Association, US dept. of Energy and our local HRDC!
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5 comments
Brandy S Dlf

Stu Pid has a right to his/her opinions ! With a name like THAT, I am not offended at all!

He knows what HE is....***....right?

And yes,He probably DOES work for Amerigas...He IS typical of their employees !!!I am sure it thrills them to have a spokesperson of this caliper !! LOL

Guest

Hey Stu Pid, you make fun of "*** people" with bad language skills? I will be you this, as your post says, that you spend most of your time bent over in front of your superiors!

Guest

Hey Stu Pid - you really must be ***. Where do you get off bashing people for airing their grievances with this *** company?

Are you one of their managers or something?

Obviously this company does this, or there would not be so many complaints about them. But hey, you probably never had to deal with them, so what would you know?

Guest

Really dude? How many people do you expect believe that a multi-billion dollar company with 1.3 million customers just billed you to get your attention?

From the sounds of things you are a true *** and they should cut you!

Who was the expert that you brought to your house? We all would love to see their credentials, they are probably in on of your idiotic friends that fixes cars or something, right?

Go to another company, what is the difference between 1,299,999 customers and 1.3 million? It will probably be welcomed by Amerigas and I will be you this, in two weeks you will be here complaining about that new company too.

Guest

Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with service and billing.

If you send your account details to me at customerfirstfran@***.com, we will work on assisting you with this issue. Thank you, Fran

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NJ Qgs
map-marker Rochester, New York

Amerigas raises rates for HEAP recipients

When I purchased my current home the propane supplier used by the previous owner was Amerigas. I obtained propane from the for a very short time as I became aware of their poor business practices. My neighbor pays for his propane, uses less than me, yet is charged less because I pay via HEAP. Now for those who are not aware, HEAP is held in the suppliers account, until used. Amerigas has no additional paperwork, they do not have to bill me and wait for payment. So what is their reason for charging me, and in truth, tax payers, extra simply because they already have the money. When I realized this as well as the fact that they are charging for every little thing they can in order to use as much of these funds as possible, I decided to switch vendors. I have already contacted the NYS Attorney General and would encourage everyone to do the same. Particularly if you are a HEAP recipient so that the AG can compile as much information as possible in order to shut this practice down. As of this date Amerigas has charged me $207 and change for incidentals, to my knowledge none of this was for actual fuel used.
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2 comments
Guest

Fran, or whatever your name really is, I have tried to work with Amerigas but since corporate is no more willing to assist than the local office, No you can not assist me. I originally thought that by complaining to corporate about the poor customer service, poor integrity of the local Watkins Glen office perhaps something would be done about Kimberly and her supervisor but Now I understand that corporate advocates this behavior.

Kimberly is still there and according to my neighbor Amerigas is still overcharging according to local standards of pricing.

Have a lovely day. After reading several complaints here regarding Amerigas I see you haven't changed customer service or integrity of company policy yet nor do I think you have any intent to do so.

Guest

Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with billing.

If you send your account details to me at customerfirstfran@***.com, we will work on assisting you with this issue. Thank you, Fran

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cecechase
map-marker Boise, Idaho

IDAHO ADA COUNTY

i ran out propane on 12-27-2010 i got call from ameri gas i was completely out. i was out of town . i came home to make sure everything was taken care of ,service man change copper line to regulator didn't inspect regulator . i have a 500 gal tank .at the end of January i ran out again that's 1000 gals in two month at 3.10 a gal that's a lot of money .i called for fill up . service man comes out fills tank on thursday nite 9.00pm find lick that was in regulator off tank . service man said he can not hook it back up because of the lick to night . cold temp 5 below not going have fun night .they said they would be out at 9.30 am so i stay home from work .know show at 9.30 am i called 10.00 am to find out they were in a meeting and manger victor is hes name. new i was waiting for them .service man show up at 11.15am said I'm sorry.and a few Min's later the man that filled the tank showed up and said he was sorry they both said there manager new they had me waiting for them . fix replaced regutor done a lick check . hooked line back up and fired up water heater it wouldn't stay lit . gas furnace was alright. OK but water heater low presure switch gone . need to replace water heater .i replace water heater.whan service man left he said that there was going to be a credit back to to my account and victor would call me a month past right know im at 62 percent left of 450.gal . finally victor called 3/8/2011 he want to give me 200gal credit .but i think for 900gal in two month and it being out of my control . 50/50 split or ameri gas take care of it all . THERE PRICE ARE OUT OF CONTROL PRICE CHECK FERRALL 2.25 GAL NOT 3.11 AMERI GAS. WHAT SHOULD I DO
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Loss:
$900
4 comments
Guest

Call and ask for Walt's number

Guest

First you should go back to school and learn to basic writing and spelling skills.

Then you should understand that things break, that's life, welcome to being an adult.

Obviously your water heater is past it's warranty so suck it up. Not to mention the company is even offering you a gift of a 200 gallon credit.

Shut up and take the gift.

Guest

What should you do? That question is almost as comical as it is sad.

If you truly lost all those gallons and the manager won't compensate and it was their fault...then take it further.

Like perhaps the managers boss. There is always some one higher to take an issue up with!

Guest

Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with service and billing.

If you send your account details to me at customerfirstfran@***.com, we will work on assisting you with this issue. Thank you, Fran

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Anonymous
map-marker Tulsa, Oklahoma

No one should use amerigas

we have not had amerigas since oct.2010 but to get them to pickup there tank is another story.. they owe us for gas that was paid for and tank rental. all i get is a bill in the mail for at fristit was 800.00 them every billing they would add 35.00 late fee but with that said they owe us money not we owe them..every time i would call about it they would check on it the last bill i receive was for 930.00 still owe them nothing the tank they told back had gas that was paid for.. they tell me they are mailing me a check soon but in the mean time we still are getting bills in the mail that we owe them some money... i will never go to amerigas again....
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2 comments
Guest

We are going through the same thing with these people. In January I asked them to pick up their tank,also in February,March, and April.

Finally we moved almost two weeks ago and just received a bill for over 4,000.00! Unbelievable!

Guest

It is amazing, the only people on this website complaining are all the people who failed out of English in the 3rd grade.

Can anyone form complete sentences with proper punctuation anymore?

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pissedinloudoun
map-marker Washington, District Of Columbia

Amerigas...can this be legal??

Ignorance is bliss...until you finally see the light and realize you have been getting robbed - and apparently it's completely legal in this unregulated industry. We have been with Amerigas for 4 years. Builder put in their tank and we have been "stuck" unless we buy the tank for $2500 (and shouldn't that drop as it is now used). Recieved our latest bill as was ticked to see they charged $3.829/gallon!!! The national average according to DOE is $2.827. So, I first check around the nieghborhood and find others just paid anywhere from $2.20-$2.90 with other resellers. I call our local reseller to ask about our rate...in less than 60 seconds she offers $2.79 and then drops it to $2.40 with no hesitation. So, I took that. Then looked at our bill in August and noticed they also charged $3.69 then. So...is this the way they operate when you do not own the tank - charge you insane rates in hopes you don't complain and if you do reduce the rate. How is this legal? The rate for that day should be the rate. No option to make it up on a whim. Oh yeah...and for both deliveries I had to call multiple times to have delivery so we didn't run out. What happened to Auto-Delivery?? I just feel like we have been robbed for the last 4 years.
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5 comments
Guest

You also cannot buy a tank for a "used" price because the supplier must pay full price to replace that tank.

Guest

I have worked in the propane industry in the past. Prices rely heavily on usage as BooEffingHoo pointed out.

My employer would get calls almost daily because snoopy neighbors would compare prices and one would be paying, let's say for this example, $2.00 more per gallon than the other.

Well of course they call and complain.

It varied case to case, but in this example, the customer paying the higher price would use it for cooking, have a 23 gallon (100 pound) tank, and get a delivery every 3 months... while the customer with the lower price would have a 250 gallon torpedo-style tank, used it for heat, hot water, and cooking, and get a delivery once a week.

Guest

In our area in Houston Texas, Amerigas is $2.93 plus hazmat fees and fuel surcharge fees, technically making the price per gallon $3.08 per gallon. Any OTHER propane company in the area is $2.50-$2.65 per gallon.

NO HAZMAT FEES and NO FUEL SURCHARGE FEES from every other company!!!!!!! Amerigas SUCKS!!!!!!

Guest

Why is your price not locked in? Do you enjoy paying expensive market rates during the winter?

And where are you getting your pricing information from? Prices vary a lot from one area to another. Down south it's not uncommon to pay $4.50 a gallon on average, and people don't mind prices that high because that's what it goes for down there.

Up here in the north we have it cheaper because of higher volume of sales. It's funny how everyone just pulls some random number out of their behind whenever they're quoting the "average price" for propane.

Guest

Hi, this is Fran from AmeriGas. I’m sorry to read that you are having issues with billing and delivery.

I’d like to assist and help you as soon as possible – please email me at customerfirstfran@***.com with your account details so we can look into your situation. Thanks, Fran

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