AmeriGas
Reviews and Complaints
I had a complaint about Amerigas....
I had a complaint about Amerigas. They tried to Scam me for gas I never ordered, then billed me for $790.00...
They said the put 225 gallons in a tank I had just less than 30 days earlier got 130 gallons.... The Tanl only holds 260 gallons... I don't know where that driver Actually delivered that gas, but it wasn't here... I came to this site and found I wasn't alone...
I went to the Amerigas Facebook page and posted my complaint on their wall... I had a rep from corporate calling me within 5 minutes... So, if you want something done, Call them out on FB and you will get a response.... I threatened to call the local news.....
They said they will Fix my issue...
Thanks for FB!!!..... Make it Work for you...
Amerigas budget program
Back in nov of 2010 i call amerigas to set up a monthly payment, I was told it is all set, well December it was not and i had to call to get rid of a late charge, and again i was told everything is all set, I have called ever month since November 2010,with the same issue and every time i was told its all set up,i even ran out of propane in March,due to past due payment, are you kidding me, all because no one at AMERIGAS CAN SET UP A BUDGET PAYMENT. TODAY I CALL and talked with tony at the call center, last monthit was keri ( a so called supervisor) and February it was David. so i ask for the # of the manager of northern Michigan but they cant give that out whats that tell you.so i was told i could call my locally office, oh but wait they do not man the phones their ( so i can only hope that Diane Mallioux gets wind of this and gets in touch with me or anybody that can take care of an issue .
Amerigas: worst customer abuse in the USA?
Breach of Contract
October 16, 2010
To: Amerigas
625 West Ave
Alamosa, CO 81101
Sirs:
On September 15, 2010 an agreement was signed and I paid in person $394.80 cash at your customer service counter to have a 250 gallon propane tank installed on my property near Blanca, CO. I was told that the money covered not just the installation of the tank, but included 200 gallons of propane. My invoice for this transaction is number B146702.
Moreover, I stated at the time that I needed and expected your firm to live up to its advertisement in the Yellowbook phone directory (and elsewhere) wherein your company promises "Prompt Installation" and other assurances.
Sadly, thus began a series of delays and excuses that made my experience with your firm anything but "prompt" nor was there at length any compliance whatsoever with the terms of contract.
It took over two weeks to even receive the tank, and then began a whole new round of excuses whereby yet another two weeks went by before your field representative finally arrived at my property, supposedly to install the gas line in the trench dug according to applicable code for this purpose.
The trench was a minimum depth of 18 inches at all points, extended in excess of fifteen feet away from where the tank was set, and as had been clearly explained during the earlier visit to place the tank, the purpose of the trenched line was for the purpose of providing connection to my motor home which was parked on the property.
Since the area in which the tank was emplaced and trench dug was in a relatively narrow space between two parked semi-trailers, I explained to your representative that until the line was set and the earth re-packed over the trench, there simply wasn't room to drive the motor home next to the trenched area until the job was completed.
He began to object along the lines, first, that he needed to "pressure check" the connection to the motor home, supposedly BEFORE installing the line in the ground. This was a patently ridiculous dodge, since he could have properly and legally installed the plumbing, capped his own work and terminus, and pressure tested his installation per code, whether the motor home was actually next to the trench or not.
I offered to later drive the motor home into its designed proximity to the final connection point (after the trench had been backfilled and compressed) so that an additional pressure test could be performed after connection to the motor home gas appliance (in this case a 125,000 btu hydronic heating boiler) but he refused.
When asked why, he offered the opinion that since he wasn't personally familiar with a motor home having a heating system based upon hydronic boiler heating, he "couldn't" even emplace the necessary piping in the trench which is part of the normal contractural agreement which I paid for more than a month earlier.
I informed your representative that the plumbing code had no provisions forbidding hydronic heating systems in motor homes, any more than forbidding them in regular homes and businesses. I walked your representative over to the motor home in question, and showed him a custom-built platform on the back of the motor home on which was securely mounted the boiler and other components. It was explained to him that no propane from the Amerigas tank would actually be entering the structure, nor even beneath it, but rather would connect directly from the entrenched standpipe via standard code-specified flex line to the boiler. The only thing entering the motor home from there would be the hot water circulation lines for interior heating.
He was again promised that I had no problem with allowing him to observe the final connections and do whatever sort of pressure testing he wished, inasmuch as the boiler itself was in plain view and the motor home would subsequently be parked adjacent to the finished standpipe riser from the trench, so there would be no possibility of either an undetected leak or other dangerous condition. I explained that in fact this sort of arrangement was actually inherently far safer than merely having him connect directly to a "regular" style motor home gas system, inasmuch as no one has x-ray vision and even if a more common motor home gas distribution system passed an initial pressure test, the numerous hidden tees and divisions and routing of propane lines within a motor home offered far more opportunity for subsequent problems via galvanic corrosion, unobserved weak points or wear/vibration points, etc. This simple "outdoor" appliance installation was inherently safer and open to inspection, with literally ZERO propane lines going into the structure or undercarriage, etc.
Your representative nevertheless refused to complete the installation of plumbing into the trench, and as of that point was in breach of contract.
I informed him that since he had no legal or code-mandated reason for refusing to install the gas line, I wished to have my $400 (approx) cash back immediately, and to likewise immediately remove your firm's tank from my property. He said he did not have my money, and could not/would not comply.
He was then informed that, being in breach of contract, and refusing/not being able to refund my money, as of this date (16Oct2010) Amerigas would be charged a reasonable fee of $20 per day for the intrusion/storage of the company tank on my property. Moreover, it being clearly posted as private property with prominent "No Trespassing" signs posted (some near the tank itself) I would not allow any trespass onto my property for removal of said tank UNTIL the full amount in cash was refunded.
This letter follows my recorded phone message to your company this day, re-stating the terms in writing. Moreover, since your standard contract allows YOU to charge late fees etc for "delinquency" I am informing you that if I do not receive the full amount by October 31, 2010, a delinquency fee based upon 20% of the total will be required, with an additional 20% for each 15 day period thereafter.
Naturally, if your company can show me anyplace in the plumbing code that either forbids me from having hydronic heating in my motor home, or that otherwise proves me in non-compliance with any pertinent safety regulation, then I will withdraw my objections and merely collect the orginal cash amount without penalties or tank storage charges. However, any such supposed plumbing code violation will have to be either mailed or hand delivered within a period of no less than ten days from this legal notice to your firm.
If you prefer to re-evaluate your mistaken stance vis-a-vis the applicable plumbing code, and can assure me that the work can proceed and be finished (including delivery of the propane charge into the tank) within FIVE days maximum, I would be happy to continue a friendly and professional association with your firm, otherwise it shall quite possibly devolve into a costly court case, since I have no intention of allowing this controversy to prevail over both common sense and common law.
Sincerely,
Richard L. Loomis
PO Box 130
Blanca, CO 81123
719 298 ****
Amerigas has customer service/billing issues
Price gouging, let us freeze !!!
Scam artists
Amerigas in Tucson. POOR SERVICE
We have been using Amerigas for the past 10 yrs and I have to call their billing (local) dept each time they fill the tank.
The clincher was in Sept. 2010. Amerigas filled the tank with 171 gallons in March and then claimed we used 172 gallons during the summer. We use propane for heat only. In case no one realizes it, Tucson temperatures are very warm starting in early Apri until November.
When I called they claimed the numbers were transposed. I still can't figure that one out. In September I requested we call for delivery.
Last week they delivered 85 gallons, without notice. They claim the commputer scheduled FORCAST, meaning automatic yet their bill shows differently.
I hope Amerigas is laughing as loud as I am, because I called to have the fuel removed and I am going with another company.
Amerigas raised my tank rental rate 25%
Amerigas - Worst Customer Service of All Time
Amerigas is letting MY money leak out into the air !!
Amerigas raises rates for HEAP recipients
IDAHO ADA COUNTY
No one should use amerigas
Amerigas...can this be legal??
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Average Virginia Propane gas price 2,79
Amerigas $ 4.09 Enough said
I have been getting my propane from Amerigas since 2008. I own my own tank.
The previous owner actually bought the tank and had it buried. Very smart man. Now I don't have to sign a contract with anyone. The first year of a two year contract they will give you a good price.
The second year you will pay big-time for sure!! I am writing this because Amerigas sent me a letter and said that for $112.00 dollars they would lock in my price for propane for the next year for $2.79 a gallon. I called around and found out that a Ferrelgas would give me propane for $1.99 for the first fill and then $2.09 for the remainder of the heating season. And there is no $112.00 lock-in fee.
I called my local Amerigas office and they said they could only knock off forty cents to bring it to $2.39 a gallon. I told them that if they want to keep me as a customer, they have to at least match the price from Ferrelgas. They said sorry, we can't go any lower. Then I sent an e-mail to customerfirstfran@***.com.
What a public relation scam that is. No response at all. I am now going to post on their wall at face book. We'll see what that does.
Meanwhile, I would not trust Amerigas at all. You decide for yourself.
So you think the DA just files criminal charges whenever you say so, huh? If you rubbed your two remaining brain cells together, maybe you'd realize that you have a refund on the way for the fuel that was in the tank while the landlord has to pay for it.
That's how a takeover works. Genius.
I am having Another dispute with these Crooks at Amerigas... I moved out of the house I had to deal with the Fraud this company was trying to get away with am now being told by the landlord that they billed hher for a ballance due that I already paid.
She's now holding my security deposit until I get it resolved again. I recommend searching for propane providers in your area and NOT Using Amerigas or it will lead to Fraudulent Billings, drivers claiming to deliver gas without being ordered, and them billing for gas that obviously couldn't have beed delivered to an allready full tank. If you must use propane, Do Not use Amerigas!!! They need to be brought up on charges for Fraud, Theft, and Illegal business practices.
I'm going to the local DA's office tomorrow to file criminal charges, as well as submitting an official complaint to the State attorney General's office, The Better Business Bureau, and the Federal Trade commission.
I will see this office closed down and the cROOKS THAT ARE PULLING THESE CRIMES PUT IN JAIL!!! iF i'M PUT OUT ON THE STREETS BECAUSE I CANNOT PAY MY RENT, I WILL BE PLEADING INSANITY AFTER I GO NUTS FROM THIS....
I'm having a bit of a hard time getting my Money from them as well...I happened to notice this iste, when I was on the Googled page for Amerigas,,,
My relationship was fine with them for over 20 years, never had a problem. I aid them 'on time' actually before I went Budget Plan, I was always early...My account has been closed for nearly a month, they've received money for 'my' gas that was in 'my tank' till I sold my place. So now they have two people's money for the same Gas...I'm very disappointed in them,and am considering legal action against them
Had the same exact problem and I'm seeking legal help these people a joke
Hi Rich, We're happy that we were able to assist with your issue!