Amerigas Reviews and Complaints
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Amerigas in Athens, Georgia - Poor customer relations
My account was placed with a collection agency 3 days after they received my payment. There only response was we dont have a problem you do!!!!!! But I dont have one anymore I have a new supplier.I have been a customer of Amerigas for over 18 years. I have in those years spent as much as $15,000 a year. When I could deal wwith local people at Amerigas it was fine. Now you must deal with corporate and have fun trying to get to a human. It seems as if a computer is now in charge. At least that is who gets blamed for all their screw ups.
I ceased to be an Amerigas customer in early Dec 2009. It is now November 2010 and they still have not picked up their tank, which is blocking a drive into the back of our property. I have called repeatedly and now my husband has started calling. We've told them...
Amerigas in Livingston, New Jersey - bad billing
A customer service operator put me on auto pay about 6 months and now they send me a bill The bill is charging me yes I have been on auto pay all alongI tried to contact a customer service representative and could not about my auto pay I have proof of an auto pay confirmation yet they continue billing me the website will not work. the website will not recognize my account number. this is very scary because a live person will not answer the phone. I have been up early in order to be the first to call at 830 in the morning. I do not need this extra stress and have in my life I wish there were another company in my area. I only wish someone would answer the phone.
Amerigas in Honesdale, Pennsylvania - Installed tanks with a cross threaded fitting
after installing tanks i was handed a contract full of rediculous charges wich i initialed without having the time to read. they then proceded to charge me a high rate for fuel and told me that this is because i live in my community where there are not as many customers as other communities now they want to charge me a tank removal fee they say that the tanks have to be empty to remove them or there is another charge to evacuate the tanks because they can not transport them with fuel in them yet they transported them to my home with fuel in them
Amerigas Tank Refill
Amerigas is a rip-off, rude company!!!
Here in Ocala, FL, the customer service people are VERY rude, esp. the one by the name of Karen. We were scheduled for a delivery and according to them, we were out so they locked it. We called them back and the rude woman by the name of Karen was smug and did not offer any care or concern, except that we pay up in order to have the gas turned on. Since there is a regulation that requires a gas check be performed, they make sure to exploit it as much as possible by over-charging to make it happen... basically, anyone having to have this happen will pay out the nose and there is NOTHING anyone can do about it... except for them to come and take your tank away.
Amerigas Customer Care
I am a new homeowner and the resident I was previously renting dealt with Amerigas so I wnet with them and what a major mistake that was. I had just filled the tank at the rental right before I purchased my new home and although it was Amerigas at both they would NOT...
My husband was the go to guy for his office for 12 years. I have worried through 12 years of his working for AmeriGas. So many unsafe practices, working with faulty and old equipment, working with guys who could care less about their job or my husbands safety on the...
Amerigas Broke Promises to Restore Service
For 6 years I have made regular monthly payments, sometimes during each year we carry a large credit, sometimes we have a bill due. With no notice Amerigas locked the tank at our house, even with someone home, they made no attempts to notify us of a past due amount. Immediately I paid it online. Now they tell me its faster to call in a credit card payment. Promise 1. to restore service the following day - broken. Promise 2. to restore service the next day (2 days after payment made) - broken. Promise 3. "we cant be out there to unlock for 5 days" (2 of them a weekend)- broken. Local authority can't help in civil issue. Now what? No heat, no hot water, no gas to cook, no money either since they took it all & ran! I hope they go bankrupt or someone goes "postal" at corporate!
Amerigas in Cheyenne, Wyoming - They would not deliver propane.
Riverton, Wyoming Amerigas would not deliver propane because their tank rental that has been raised $3-$5 a year had not been paid yet even though Lieap (state energy assistance)had approved for them to get $1148. So over $77 they are giving up $1148 and denying a person who just had a heart attack (4 days ago)any heat. There needs to be something done to stop the control this company feels they have. I even said I would make a payment of half now and I was rudely interrupted and told no that I would have to pay it in full before they could make an arrangement. They have put me on a list of not doing anything for because I had called the head office and reported what they were doing to me a few years ago so they know they have a monopoly here and take advantage of people like I. I wonder how many elderly they have they have threatened in the same way. They are very rude and I pray none of them are ever in a situation as some people are being disabled and not able to get their own propane. God bless them all, they need it.
I just purchased a house in Lake Havasu City and there was an Amerigas propane tank on the property. I was told it was a 175 gallon tank and that it was 3/4 FULL but disconnected from the house. Amerigas re-connected and my first bill arrived. I was charged for 195.0...
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