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I was tired of dealing with Amerigas. Used up all the propane in tank and then called for them to pick up the tank. At no time was I made aware that there was $100 service termination charge. I had gotten a refill after my initial contract expired and apparently a fuel...
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5 comments
Anonymous
#293253

I"m having a problem too. Shady does not begin to describe Terrorgas.

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Review
#148009 Review #148009 is a subjective opinion of poster.
Loss
$100
Every time I order it takes me any where from 3 to 8 phone calls before I get propane. I have ran out of gas 3 times in 3 years. the 1st time it was during -10 degree weather for 26 hours while I watched the Amerigas fill the neighbors. I called when my tank is at 35%...
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6 comments
Anonymous
#611339

Sent to a collection agency even though we moved, head tank removed and paid the bill. Way back in July 2012.

CLEAN UP YOUR RECORDS......

:? :?

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Review
#147835 Review #147835 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Loss
$300

Amerigas in Ann Arbor, Michigan - Lied to me

called amerigas 2 days ago to close my account with them, they told me that they would have to send a truck out to pump my tank of the fuel in it and give me a credit on it told them i owned the tank and that i had already paid for the fuel that was in it,they said it would still cost me 150.oo to close my account,i got with a lawyer and he said amerigas has no rights to come on my property for any reason and that they can be charged with trespassing if they do.i also called 4 other companys and they said that if i own the tank and already paid for the fuel in it that amerigas has no say so in the matter anymore,i will be sending them a letter to let them know i do not need their service any longer
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4 comments
Anonymous
#232526

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#232524

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#73431

"I too worked for Amerigas. There alot of "fine-print", "undisclosed-fees", & "slight-of-hand" things they do to "stick-the-customer"!

There should not be "ANY" 'Fine-Print', but never the less, this is how Amerigas has risen to the "BIGGEST"! Try Blossman Gas,Freeman Gas, G&B GAS, EnergyUnited,Suburban Propane,R&B Gas,SouthernStates, & the list goes on! For other customers I suggest you "SWITCH" FIRST, then tell Amerigas they have a certain amount of time to re-move thier tank or a 'Daily Storage Fee' will be imposed! If they do not remove the tank in proper amount of "your-time", then start mailing a BILL to them every week & add the price of stamp & your Labor!

The Company you swich to will be happy to "pump-out" the gas you have into thier tank!

You can also "call-on-the-weekend" & report the tank leaking ( :grin ), when they get to your house, tell them to take it then! If they refuse, get rid of it yourself!!

Anonymous
#60475

I used to work for amerigas and the info you received was false.. if you own the tank it will show in their system..

if it doesn't then as long as you have the bill of sale you are fine. If you own the tank you are not charged the term fee or pump out fee, thats for customers who lease the tanks .

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Review
#147750 Review #147750 is a subjective opinion of poster.
Product
Amerigas Account
Loss
$280
AmeriGas double billed my credit card. They continue to tell me that the charges have been reversed, have NOT & this has been going to for 3 months. We have had to contact a lawyer to get this resolved. Their personnel is useless (but friendly). I have never been...
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5 comments
Anonymous
#561846

yep there really gettin it just spent 2.9 billion to buy 3rd largest company in america *** there hurtin

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Review
#147512 Review #147512 is a subjective opinion of poster.

Amerigas in Mesquite, Texas - Over charging

I am set up with perpetual full service. A couple of times I have been nervous as the gas level in the tank was less than 30 %. I have called the office, (Arlington TX) they were nice, but somehow I was charged emergency fees. Each time I was immediately credited the difference but I only need gas 3 or 4 times a year. I guess my current credit of almost $100 will sit on the books until Nov 2009 when the tank rental is due. I am disappointed that my letter has not been answered.1 2 3 4 5
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4 comments
Anonymous
#232529

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#232528

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#73071

I heard you guys mix poison with your propane...maybe I misheard...hmmm

Anonymous
#65192

We would be more than happy to offer you service. We have the BEST customer service in D/FW.

In business for 67 years. No emergency fee, just fast service.

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Review
#146737 Review #146737 is a subjective opinion of poster.
Product
Amerigas Gas Tank
amerigas is a terrible gas company to deal with.When i first dealt with them they were fine,but last year they overfilled my tank then overcharged me on my bill.couldn't get it resolved so i decided to go with a local company.I called amerigas to come get their tank...
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11 comments
Anonymous
#232531

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

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Review
#146477 Review #146477 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Loss
$100
We have a vacation home in Idaho, and have figured out if Amerigas knows you don't live at the house full time, they will send you a bill for propane that wasn't put in your tank! They sent us a bill for over $1,000 indicating 392 gallons of propane were put in...
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1 comment
Anonymous
#232532

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Review
#142229 Review #142229 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Just tried to send an email, filled out all the information required, and it wasn’t accepted. They just don’t seem to want to know there is a problem. Following is my email, still on my desktop, not on its way to AmeriGas, as intended....
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1 comment
Anonymous
#232533

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Review
#140888 Review #140888 is a subjective opinion of poster.
We purchased a property with an Amerigas Propane tank already there. We do not now....nor have we ever... had an account with Amerigas. We converted to natural gas and have requested REPEATEDLY to have the tank removed. We have been told it will cost $95 to remove the...
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1 comment
Anonymous
#44183

In my jurisdiction you can do that but you need to inform them by registerd mail first and give them 30 days to remove their property. I have never actually been involved in sale of property but the rules a similar. Follow the rules and get their attention!!

Review
#140474 Review #140474 is a subjective opinion of poster.
Product
Amerigas Account

Amerigas in Centereach, New York - Charged for tank rental in house i don't live in

Moved out of a rented house in 2003, have been charged for tank rental for past 5 years even though the house has been converted to electric amerigas still has not removed the tanks that have been disconnected and trespassing on property.2007 told i would no longer be contacted by amerigas. just received another bill called wyandanch office shaniqua got nasty with me . called customer service steve operator # 4647 told me i was an *** and switched me to corprate jay #4678 who left me on hold for 1hour and disconnected call would like to sue for harassment. any lawyers looking for pro bono case?
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2 comments
Anonymous
#232534

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#73013

Also bad service from Amerigas Windanch, ran out of gas and would not deliver for a week.

They wanted $100 for emergency service to come in 3 days....no hot water.

So rude and nasty on the phone!!

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Review
#140455 Review #140455 is a subjective opinion of poster.