AmeriGas
Reviews and Complaints
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Verified ReviewerNo gas and freezing temps
Preferred solution: Deliver product or service ordered
User's recommendation: Stay far far away from them.
Left with no gas and they wouldn't reply.
Preferred solution: Price reduction
User's recommendation: Avoid. They will leave you cold.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled business, company will pick up tank, charge me $ 149.00 to pick up. Will not refund 100 gallon of fuel left in tank. This 100 gallon cost me $376.00, no refund on this recent fill.n
- Cost loss
- Charge for discontinuatikn
- Customer service will lie to you
- Overpricing and lying
Preferred solution: Full refund
Defective tank from Kiosk at Sams
Preferred solution: exchange
User's recommendation: DO NOT BUY EXCHANGE TANKS. They get way to much use and no QC from these guys.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spaulding, MichiganWorst service ever
Preferred solution: Full refund
User's recommendation: Get a different propane company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bayfield, ColoradoService and billing
I received general customer service response from my letter below basically saying charges were correct.
To whomever at AmeriGas that can make a decision:
Let me just say you use to be excellent. Our local AmeriGas knew their customers and then it all fell apart.
I have owned this property for 12 years and until recently was an AmeriGas customer. At this address there are 5 propane tanks: 2 are 1000 gallons each, 1 is 500 gallons, another 250 and finally 120 gallons. That is a lot of propane and the bills are ALWAYS paid. Sometimes a tank would be placed in my brothers name or my son.
I will get to the immediate point first: the bill sent to Ryan Lange account number 20085**** needs to be thrown out.
In fact, besides throwing out I feel you owe him an additional $200 or more due to issues with tank.
#1 AmeriGas installed the tank. There was a problem with the shop heater last year and propane was shut off to heater, yet tank had been filled. Tech said tank was installed wrongyet it was YOUR TECH! Thus, a plumber was hired to attach heater to our 250 gallon tank.
AmeriGas was contacted no less than 4 times, even in person before office closed to take out the propane that was just filled and paid for and I asked for propane to be put in the 500 gallon tank. All requests ignored. Next to utilize the propane AmeriGas came out and moved tank and charged to reconnect heaterabout $150. Propane was used up, AmeriGas than came and filled the 500 gallon tank yet said they were not authorized to put propane in 120 gallon tank (YOUR TANK)..and it was empty.
Tried to call to fill yet was told since empty there would be additional $200 emergency charge ,or a regular fill would be 2 weeks out. When checking on status the request for propane it was not posted, plus my son said he was not going to pay an added $200 fee as you were just here filling the 500 gallon. Another plumber hired to reconnect shop heater back to the 250 gallon tank.(Unable to do work with no heat in shop)
Now lets go back a year or somy son needed propane in the house, the 500 gallon and AmeriGas refused to fill saying he owed money. I personally went to office and discovered his payments were applied to my account, and not his.
He should have had a credit. I asked to correct that, yet your office said they had to complete a form and my sons bill had to be paid before propane would be deliveredthus I paid over $350 on his behalf. Thats when I started to get very made. To switch providers, I was told I needed to own the tank and buying the 500 gallon buried tank that had been paid on for over 10 years still expensive.
So, we stayed with AmeriGas but I switched my 2000 gallons to another vendor. But this last issue with little tank was too much.
Come to find out the only tank on this property I didnt own was the 120 gallon tank and I did get that in writing. AmeriGas did show up rather promptly to remove the 120 gallon empty tank, then sent a bill for restocking, pumping out empty tank, and service dispatch.SERIOUSLY!
Next issue: my son was hit by a car, died during 1st surgery and then had 6 more. He was approved for energy assistance.
The $500 payment was sent to AmeriGas. That must be returned immediately. It is not intended for a bogus service charge and he needs the propane.
By the way, your Bayfield AmeriGas office is 1 mile down the road from me and since COVID we can never speak to someone there. Weve knocked on the doors, sat in your driveway waiting for staff to come and go.
The other propane providers have kept their doors open. In fact, most of your old staff now works for them, and they are back to knowing their customers.
So, in closing, please remove the $219.98 charge from my sons bill account 20085****, and refund the $500 energy assistance.
I spoke to LEAP and they said the money needs to be sent to Ryan and I should contact them if it isnt promptly received. I also feel you should send Ryan an additional $150 for this nightmare and previous service charges.
Looking forward to your prompt response.
Sincerely.
Darla Lange (cell) 414-607-****
Ryan Lange (cell) 262-227-****
- Delivery personnel as they are freindly
- Poor billing
- Horrible gas company
- Lack of communication
Preferred solution: Full refund
User's recommendation: Use a different propane company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaReceived a bill that said "miscellaneous" for $50 and NOONE could tell me what it was for that is illegal
Preferred solution: My question directly answered without skating around the truth
User's recommendation: go with another propane company beyond disappointed
High prices and lousy service
Dissatisfied customer
User's recommendation: Do not do business with AmeriGas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oscoda, MichiganLack of compassion .
- Incredible poor customer service
Preferred solution: Apology
User's recommendation: Avoid if at all possible!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bayfield, ColoradoService and billing
Darla Lange
2480 County Road 526
Bayfield CO 81122
January 26, 2021
To whomever at AmeriGas that can make a decision:
Let me just say you use to be excellent. Our local AmeriGas knew their customers and then it all fell apart.
I have owned this property for 12 years and until recently was an AmeriGas customer. At this address there are 5 propane tanks: 2 are 1000 gallons each, 1 is 500 gallons, another 250 and finally 120 gallons. That is a lot of propane and the bills are ALWAYS paid. Sometimes a tank would be placed in my brothers name or my son.
I will get to the immediate point first: the bill sent to Ryan Lange account number 20085**** needs to be thrown out.
In fact, besides throwing out I feel you owe him an additional $200 or more due to issues with tank.
#1 AmeriGas installed the tank. There was a problem with the shop heater last year and propane was shut off to heater, yet tank had been filled. Tech said tank was installed wrongyet it was YOUR TECH! Thus, a plumber was hired to attach heater to our 250 gallon tank.
AmeriGas was contacted no less than 4 times, even in person before office closed to take out the propane that was just filled and paid for and I asked for propane to be put in the 500 gallon tank. All requests ignored. Next to utilize the propane AmeriGas came out and moved tank and charged to reconnect heaterabout $150. Propane was used up, AmeriGas than came and filled the 500 gallon tank yet said they were not authorized to put propane in 120 gallon tank (YOUR TANK)..and it was empty.
Tried to call to fill yet was told since empty there would be additional $200 emergency charge ,or a regular fill would be 2 weeks out. When checking on status the request for propane it was not posted, plus my son said he was not going to pay an added $200 fee as you were just here filling the 500 gallon. Another plumber hired to reconnect shop heater back to the 250 gallon tank.
Now lets go back a year or somy son needed propane in the house, the 500 gallon and AmeriGas refused to fill saying he owed money. I personally went to office and discovered his payments were applied to my account, and not his.
He should have had a credit. I asked to correct that, yet your office said they had to complete a form and my sons bill had to be paid before propane would be deliveredthus I paid over $350 on his behalf. Thats when I started to get very made. To switch providers, I was told I needed to own the tank and buying the 500 gallon buried tank that had been paid on for over 10 years still expensive.
So, we stayed with AmeriGas but I switched my 2000 gallons to another vendor. But this last issue with little tank was too much.
Come to find out the only tank on this property I didnt own was the 120 gallon tank and I did get that in writing. AmeriGas did show up rather promptly to remove the 120 gallon empty tank, then sent a bill for restocking, pumping out empty tank, and service dispatch.SERIOUSLY!
Next issue: my son was hit by a car, died during 1st surgery and then had 6 more. He was approved for energy assistance.
The $500 payment was sent to AmeriGas. That must be returned immediately. It is not intended for a bogus service charge and he needs the propane.
By the way, your Bayfield AmeriGas office is 1 mile down the road from me and since COVID we can never speak to someone there. Weve knocked on the doors, sat in your driveway waiting for staff to come and go.
The other propane providers have kept their doors open. In fact, most of your old staff now works for them, and they are back to knowing their customers.
So, in closing, please remove the $219.98 charge from my sons bill account 20085****, and refund the $500 energy assistance.
I spoke to LEAP and they said the money needs to be sent to Ryan and I should contact them if it isnt promptly received. I also feel you should send Ryan an additional $150 for this nightmare and previous service charges.
Looking forward to your prompt response.
Sincerely.
Darla Lange (cell) 414-607-****
Ryan Lange (cell) 262-227-****
Preferred solution: Full refund
User's recommendation: find a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calhoun, GeorgiaBilling and service dispute
Our account number is 203-56*-785 John Reese 1432 Hemphill road Summerville Georgia 30747 telephone # 706-734-**** also 706-591-**** email goodson 4269@***l I called for a gas delivery our tank still had well over 30%, I never smelled a gas leak never smelled it I can confirm that because I had to walk out there and tell the girl customer service exactly how much gas was in the tank I hadn't left for work today that the gas attendant come to deliver I spoke to him when he got here he went back there filled the tank or whatever and left okay normally the proper procedure is to put the ticket on the door and the other problem procedure is if the attendant detects a gas leak shut it off deal with the leak and I was at home why didn't he come tell me he found a gas leak so he done that and still filled the tank up and left the way that I found out I walked back there and opened the lid and there was this rolled up ticket that said we had a gas leak blah blah blah okay why didn't he tell me that there was a gas leak why don't they ever ever put the ticket on the door in the past two and a half years that we bought this property we went with AmeriGas because that's who had service this tank before okay the surrounding counties with butane gas the gas prices are $2.48 and $2.41 we we are paying $2.80/9 okay we were on automatic Phil in the past the reason that we changed to will call was because two previous times we got gas tickets in the in the mail okay I didn't think they had done gas but we didn't check their tank I thought we couldn't dispute it because nobody was here the other two times I was home both times mowing outside my aunt is 93 years old we built her a little apartment on the back when I mow she sets out beside the driveway in the swing all day long as long as I'm mowing she's out there no gas truck came either time and I called it dispute it and finally after a few days it got corrected so then I decided it was best to swap to call in and come to find out never explained there's a will call in convenience fee and all these other fees that the other companies don't have I am at my wits end I don't know what to do it is a hassle to swap companies tanks we rent the small tank for Aunt Jean's apartment from AmeriGas and what kills me is Aunt Gene died a year ago and there's no telling how many times they came and didn't put gas in it but we got a ticket I'm afraid of I hate to say it I'm not trying to dispute ever owe in anything I paid the whole $346 today I am just so so disappointed with this please help the time that I called three times before I finally got someone that I could talk to that could understand me and I could understand her she didn't even have information on the computer for our delivery and then later 45 minutes later she finally found it I told her that I wanted a make note of myDispute thank you very much please help with this problem or don't John reece
- No pros to list
- Too many to list
Preferred solution: I don't know what to say I guess just follow procedure and acknowledge what has happened and do something about it
User's recommendation: Disaster complete disaster totally heartbreak and there's enough problems in the world without having to deal with this company I'm so sorry to say you cannot get a representative that can understand you to begin with part of the numbers don't work anymore
I need to cancel my service with Amerigas.
I ran out of propane On 2-12-21. I called and told them I needed some butane.
I had a yellow tag on my tank. No one told me there was a yellow tag until I checked the butane. I have called four times in the past 12 days to try to get some butane. I still have not gotten a call from Amerigas or gotten any service person or any propane.
I have been without propane for 12 days and still no call. All my pipes in my house burst,
I have no butane, I have no water because no one has pipes right now I have not been able to shower wash clothes clean dishes cook or anything else. Now how I have thousands of dollars and expense to try to put my house together.
Thats why I want to cancel my account with you. You have not done your job as far as keeping me in propane and I see no further reasonTo continue with my service and Amerigas you have failed in your job.
User's recommendation: Amerigas has failed to do their job I have a meter and I’ve been out of butane for 12 days. Not a good company.
Poor service
We have been loyal customers of Amerigas for 45 years. Was on automatic delivery.
For the first 3 months of this year we ran out of fuel. The first month we are out of fuel for 3 days, the next month 5days and the third month over 7 days. When the fuel was delivered, the driver locked the tank because no one was home to sign a piece of paper and to check for a gas leak. We had left a note to inform the driver he did not need to come into the home because we did not have any pilots that needed to be lite, So we were without heat for over a week and this was during the time Virginia had a terrible ice storm.
After that we decided we could no long deal with Amerigas, and requested to have the account close and for someone to come and remove the gas tank from our property.
The tank is still full of fuel and locked. Two months have past and no one has come to pick up the tank yet, and Amerigas still have us owning for fuel for which we have no intention of paying.
Preferred solution: Pick your tank and fuel up!!
User's recommendation: fine another gas company!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmeriGas misrepresentation of the truth and rude customer service
Preferred solution: Full refund
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I hear your pain I'm a widow and on on April 5th I requested a delivery of propane I was told my delivery date would be April 16th no one ever showed up no one ever called I called the next morning on Saturday and was told that they would reschedule it for the next week no one ever showed up so I called him that Thursday afternoon and I said how come no one's ever showed up no one's ever called me to tell me they weren't coming or coming oh I will put in if emergency 48 hour order I said but they don't deliver on Saturdays cuz it would have been Friday and Saturday oh yes they do I said I was told by the customer service they don't deliver in California on Saturdays so that came and went so I made my mind up to change companies I too have to pay $149 disconnect fee but I haven't received my deposit yet of my tank rental so today I'm calling them and if they don't give me my tank rental feedback like I was promised they can wait until I receive it this is the worst service the worst customer service I have ever seen the right and left hand doesn't know what they're doing this is what's problems with having a call center instead of allowing them to have their own calling services in their own offices I wonder how much money AmeriGas is actually lost but I'm done with them and I will never use AmeriGas again worse service ever