Amerigas Complaints and Reviews
Several months back I ordered 150 gallons and the apparently new driver filled it up. So, I wound up with a huge bill that I was not prepared to pay. It took me a bit to pay it off and now I am on a prepay status. To make matters worse, the new guy did not tighten the valve and who knows how many gallons leaked out over several months. When I complained about a leak someone was on site in minutes but, to my chagrin the tank was almost empty....Read more
I was informed today by an america gas rep that they no longer has a minimum amount of annual gas purchase to off-set tank rental fee. Initially he made it sound as if this had been the standard policy until I pushed him on the issue. The then said everyone had been notified of the change. When I question the $36.00 late fee on the $90.07 invoice, he that is the minimum late fee charged by america gas whether the amount is $1 or $100.00. Well I...Read more
I finally have had enough with the lack of customer service and pricing tactics that take advantage of the customer on a regular basis. Every fill up is at higher than market prices and when a complaint is made, they quickly drop the price and if you reject their offer, they reduce it further until you are worn down and end up still paying a higher than market price. The lack of ability of the local office personnel to make a decision without...Read more
Amerigas Residential Gas Supply Review
by rsolds40 #849344
Amerigas is ripping customers with the almost triple increase in monthly meter fee. I'll soon be rid of the gas appliances.
Short Review for May 16, 2016, pc_payment
by anonymous #848543
Amerigas charge for everything, even when you get out the company!! I never want Amerigas again!!
Amerigas Customer Care Review
by anonymous #842977
Absolutely the worst customer service I have ever found in any business. Over 10 days to get gas delivered. Then they call me and want to make an appointment for when they can deliver it when I have surgery in the middle of the following week. Anybody that does business with these people must be just an ***. This was the Ogden store and all I can tell you is they suck big time.
Amerigas Customer Care Review
by anonymous #836471
Not satisfied with customer service number. The "local office is unavailable" and there is no voice mail. Tech out on the road called me from unlisted/blocked number so I can't reach him either. After 9am on a weekday and this is unacceptable.
Every time I order propane I have to go through the same song and dance.We conformed to all Amerigas' directions to get the best price - formed a group so all could be serviced at once, etc.Price at fill up in July was $1.29/gal which was guaranteed til the end of the year.I ordered propane today and was told the price was $2.15/gal. My son just filled up with Ferrell at $1.09/gal.Why don't you treat your regular customers with some respect for...Read more
We recently received correspondence from a competitor propane company in our area. Receiving this prompted us to review what we had with our last fill up with AmeriGas in February of 2016 we were charged $4.169/Gal. of propane. So of course we signed up with the competitor. Upon calling AmeriGas to remove their tank we were advised that they would charge us $150.00 (two separate fees) to remove the tank and we would not receive a refund for the...Read more
I had an account with Amerigas for 7 years. We recently moved and the office in Westfield MA does not service my area. Subsequently they sent me to the Palmer MA office. Very difficult people. Needed all new account info, receipts for the two tanks I purchased from them and not a safety check (even though I had all new gas plumbing done and inspected by the town) etc. I found a local company and to my surprise they are .20 less expensive than...Read more
We have been with Amerigas for more than 25 years. We had another company come clean our furnace on Monday. One of the furnace guys checked the tanks and said he smelled gas when he opened the lid on the left tank. I called Amerigas and someone came out about an hour later to check. Joe, the Amerigas serviceman, could not find the leak. He said it must be under the house (in the crawlspace). He turned off the tanks & applied a lock. We had the...Read more
Amerigas are a bunch of lying cheating sons of guns and the white hall, md location have been playing games and giving us the run around in addition. We had a contract and budget billing that ended may 2016. While under contract we were on scheduled delivery every month but they never came when they were scheduled and they let our tanks run dry twice.Then they jacked up the price for the new contract year. So we told them we were not renewing....Read more
My account had became past due but before it became past due I requested a payment plan from the local office in Warrenton,VA but never received a response. I received a letter in the mail saying the account was turned over to a collection office. I sent another request for a payment plan and I went on line and made a small payment still on response from the office on my request. I made another payment of $100.00 at this time the balance was @...Read more
We purchased an exchange tank for amerigas at walmart conected it there were no leaks . We had a brand new grill 4 months old no problems about twenty minutes after grilling the propane tank for lack of better terms exploded the doors blew open on the grill and fire was spewing from the tank undernieth and caught our house on fire. We have been batteling with them for damage coverage for a month and a half .Read more