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In August of 2015 we visited the Blue Flame Gas store in Richmond, VT, in person to fill out the paperwork to have the propane service for our house turned back over to our names, after having tenants in the house the previous 4 years. Part of the paperwork was a...
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1.3
Richmond, Vermont
I liked
  • Courteous friendly drivers
I didn't like
  • Lack of forthcoming information regarding our account
  • Hostile customer service
  • Price gouging
#1026984
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In sept of 2016. I called to have gas leak fixed. After waiting several days no one showed up. Dec someone called to fix leak. I was not there. In January I called 800 number and they made someone come out I was told by Smilly the tech it would about 300 dollars to fix...
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1.0
#1025105
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I take care of my fathers finances as he is hard of hearing and not able to communicate very well with the general public. He is a customer of AmeriGas and they let my father run out of propane during the middle of the winter and told me that they were not able to get...
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I liked
  • Field service technicians
I didn't like
  • Customer service sucks and their liers
#1024161
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Amerigas Customer Care Review

Amerigas
#904541
1.0
Details
Dispatcher is the worst Drawde and DM rick lee. ***
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Amerigas - Simple Review #1470680333
1/1

Short Review on August 08, 2016

Amerigas
#896774
2.3
Details
High prices so your techs can sit at their moms house for 2 hours everyday of the work week... While using company vehicle... No integrity at all...
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Amerigas Customer Care Review

Amerigas
#887401
1.2
Details
I never write reviews, but I spoke with an Amerigas customer service rep yesterday and I'm still bothered by my experience. This representative was extremely unhelpful, rude and treated me like I was an *** until she finally realized her misunderstanding and then still wasn't the least but helpful. I will be patronizing other propane companies from now on. That was ridiculous. Steer clear.
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Short Review on June 13, 2016

Amerigas
#864712
1.0
Details
We never turn on heat only a small floor unit and we t always over our usage definitely looking to change
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Customer service
I understand that you recently merged with Ikard Gas. my mother did business with Ikard for years and she recently passed away. I let them know of her passing and asked that a name change be done on her account. They told me i had to sign up for service as a new...
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1.9
I didn't like
  • Billing customer services
#1022401
Reply to reviews
I asked to fill the tank with propane on a Monday they said that Tuesday was the only day available so we waited Tuesday all day. I called around 1400 they said that I was not on route and the driver had already done the delivery. I went to the office and they said...
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1.0
#1022068
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Just because someone can answer the phone, doesn't mean they should. The women in the Placerville office. . .Tanya or something like it, was one of the worse customer service representatives I've encountered. After 8 days of waiting for gas to be delivered I called the...
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Anonymous
Anonymous

relax women

I didn't like
  • Current customer service representative
#1018407
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Amerigas Exchange Issue x3
I went to the local Shell station at Northside and I-35 to get a propane exchange a few weeks ago. I had a blue rhino tank but all they had were Amerigas tanks. I needed the propane to grill so I exchanged for a filled Amerigas tank. When I placed it on my grill the...
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Anonymous
Anonymous

Would not deliver pulled up 26 yrs I've had 25 back surgery gave every penny I had to deliver they had plenty of time before storm they don't want to get feet wet he could ba...

Anonymous
Anonymous

What happened it one 80 pound tank valve they brought it stuck I'm using way to much fuel this is not rt.

2.4
I liked
  • Convenience of buying propane close to home
I didn't like
  • Dont change out the gaskets each time they refill a tank
#1016685
Reply to reviews
I bought my house & it has a amerigas tank, I called them about a month ago to pick up their tank, well its still sitting in my driveway, so I called again today & I couldn't get a straight answer out of the guy, instead of just saying we'll be there to pick it up he...
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Anonymous
Anonymous

charge ???? ok buddy good luck

Anonymous
Anonymous

Are you kidding me? Don't waste your time and money on legal action. No contract so it will just devolve into a he said-she said. Do the smart thing and scrap the tank for ...

#1015613
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We ran out of propane again. This is twice back-to-back, even though we're on auto refill program. Propane charges are about 24% above CA average. First time I called, they immediate gave me a $1.00 per gallon credit right away. They count on customers not reviewing...
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1.6
#1014862
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Amerigas customer for over 25 years. I have two tanks, one for house, in ground and another above ground for the barn. From October through April, Amerigas is the bane of my existence year after year! It would cost me a fortune to excavate the tank and change companies...
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1.7
#1014129
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