tank propane gas service customer customer service bill office delivery price

What the New Amerigas is:

I have 24 years at Amerigas and it is not the company it used to be. The old management worked up through the ranks and knew what to expect and how to get things done. The new Amerigas is filled with management that did not work up through the business and do not know what can be done and how much is reasonable in a day. Amerigas today has cut people to the bone and most districts are understaffed that we can no longer take care of our customer base. We are covering a larger area sometimes 2-3 hours between a stop. People retire and do not get replaced and the on call pay is a joke. They also changed overtime so that if you take a day off you now lose overtime as it becomes straight time. You hardly ever get to take your vacation without losing days at the end of the year because we are understaffed. Management is stretched thin with managers in charge of multiple plants all set up so they fail. Pay is substandard for the work we do. We had a 3rd party come in to see what the trouble is and inspire us and after listening to our stories he ask us," Why do you still work here?" They preach safety but when it comes to it all they care is that you are responsible if anything ever goes wrong. Push push push with 20-25 stops when you can only do 15. Never a 2nd person to join you to set a tank . No one to paint in the summers or even run Ace which is a total mess with no support. All in all it is time to move on what was once my company and now is just trying to kill me and my co workers.
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Review
#596620 Review #596620 is a subjective opinion of poster.
Reason of review
Poor customer service

Unauthorized delivery | Amerigas review from Williamsport, Pennsylvania

In November 2014 Amerigas decided on their own to deliver propane to my residence without my authorization. they strong-armed and harassed my Father to pay the bill, my account is attached to his even though I repeatedly asked for them to separate. It is now February and I am still trying to get any semblance of a resolution. Every time I call - I have to go through the whole story only to be told they will get back to me. I expect my Father to be reimbursed, however, I was told my customer service that would not happen. The first reason I stopped using this company was because they charge over double what other local companies do around here plus attach all kinds of fees on top of that. Does anyone have any advice how I can get this money refunded, especially since I did not authorize them to be on my property?
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Review
#596367 Review #596367 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$200

Amerigas Gas Tank Review

1.0
Details
i paid for gas on 2/10/2015 expecting that they would deliver it in a couple of days. I'm down on 11 percent and called on monday 2/16/2015 and they said the next tine they are in the area. We went to call back and they wouldn't answer. . They are the worst i have ever seen.
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Review
#596294 Review #596294 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Reason of review
Problem with delivery

Propane Review

Waiting 18 days now for delivery. Last time was 17 days -10 degrees last night heating with electric space heaters. Changing companies
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Review
#595855 Review #595855 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
Amerigas charged me $4.367/gallon…what a rip-off! I called around and found gas for less than $3.00/gallon. I was also charged another $107 for tank rental because I didn't get 60 gallons last year. (I was told I only needed to get 50 gallons to avoid this fee. I...
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Review
#595799 Review #595799 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Cons
  • Quality
  • Business practices
  • Price gouging
Reason of review
Pricing issue
Tags
  • Amerigas Customer Service Propane

Price gouging | Amerigas review from Gloucester, Virginia

1.0
Details
Average price $2.03 yet they charged us 4.53. $395.50 for 87 gallons of propane. I called corporate office and asked them why it was taking them 3 plus weeks to deliver to my house. After that they called me and it was delivered in 3 days. I live 2 miles from their facility and I saw them pass my house 4 times in that three weeks . I guess I have to pay for reporting them to main office. They said at the Gloucester Va. office they had to take care of their commercial customers first, so I would have to wait. Don't you and I create the commercial customer revenue?
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Review
#595591 Review #595591 is a subjective opinion of poster.
Service
Amerigas Customer Care
Cons
  • Customer service and price gouging
Reason of review
Pricing issue

Amerigas Gas Tank Review

2.0
Details
How is I payed $330 for 60 gallons of gas and waited for 3 days for delivery and tank reads empty
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Review
#594567 Review #594567 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Reason of review
Problem with delivery

THESE CROOKS CHARGE 80% OVER AVERAGE GAS PRICE FOR RETAIL CUSTOMERS | Amerigas review from West Haven, Connecticut

1.0
Details
THIS COMPANY IS A ***, A CROOK, THEY GOUGE CONSUMERS WITH PRICES THAT ARE 80% GREATER THEN RETAIL GAS PRICES IN THE SAME CITY. THEY WILL NOT QUOTE YOU A PRICE FOR GAS PRIOR TO DELIVERY. DO A SEARCH AND YOU WILL SEE THEY HAVE LOST CLASS ACTION LAWSUITS FOR SIMILAR PRICE GOUGING. CALL YOUR STATE AND TELL THEM TO REMOVE THE STATUTE THAT PREVENTS PRICE GOUGING WHEN ITS NOT AN EMERGENCY. THIS IS HOW THEY GET AROUND THESE CRIMINAL PRACTICES. THEY ALSO PREVENT YOU FROM HAVING ANY ONE ELSE DELIVERY TO "THEIR" TANK. I HATE AMERIGAS!! BUNCH OF CROOKS!
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Review
#594502 Review #594502 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Cons
  • Customer service and price gouging
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Full refund

Gas Review

Due for delivery Feb. 10, today 12th still no gas in sight. Didn't cook for two days no shower and no heater. They finally lose me after 25 years.
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Review
#594140 Review #594140 is a subjective opinion of poster.
Reason of review
Problem with delivery

Amerigas Theives. Avoid at all cost.

2.5
Details
On 2 Feb 15, I received my Amerigas bill after the fuel prices dropped. Amerigas decided to keep their prices at $3.88 a gallon for propane. Other local companies were charging $2.45 a gallon in Sierra Vista, AZ. Thats more than 1.43 more than they should. Of course since THERE IS NO LAW they have to post their prices I didn't know they were robbing people until I had to refill my propane tank. SURPRISE. I got charged an extra $160 dollars compared to what the price should of been. This should be ILLEGAL on so many levels!! The amerigas company is an evil company which noone should use. Customer in my area now had either buy food or pay their outrageous propane bill to heat their homes.
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Review
#593072 Review #593072 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Pros
  • Convenience
  • Delivery person
Cons
  • Price gouging
  • Problem not fixed
Reason of review
Pricing issue
Loss
$140
Preferred solution
Price reduction