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Gas Leak Fee Review

3.5
Details
I ran out of gas this morning and they want to charge me 250 extra dollars to come out because it is an out of route service but yet they are around the corner from my house doing fill ups. How can they charge that fee when their in the community already. The gas leak fee I can understand but the other is absurd.
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Review
#588587 Review #588587 is a subjective opinion of poster.
Reason of review
Problems with payment

Amerigas in Olympia, Washington - Price increase

C & D propane bought out by ameriagas and the price went up $1.55 gallon. 1000 gallon tank cost enough to fill. APP sells it way below that cost good by Ameriagas. They also fired all the nice people at C & D. (NOT HAPPY) my work got it for $1.09 today, the same 1000 gallon tank that I have. I will not pay $2.64 per gallon when I can get it for 1.59 else where. do they think no one else will shop around for the best price. There take that Ameriagas. Your the one who lost my business! In Olympia Washington.
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Review
#587998 Review #587998 is a subjective opinion of poster.
Reason of review
Poor customer service
1.2
Details
I started doing business with Amerigas, 80 North Main street, Windsor, New Jersey in November . 2013. When I call Amerigas I always ask to have my 100 gallon tank filled so I don‘t have to worry about checking the level. In June 2014 it was filled for $268.76. In...
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4 comments
Lisasjf7278
#956891

your offer of a credit contract does me no good. Unless you want to credit me for barbecue tank refills. I have no use for your company, you are nothing but thieves taking advantage of disabled homeowners

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Review
#587246 Review #587246 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Cons
  • Bait and switch
  • Customer service and price gouging
  • Customer service will lie to you
Reason of review
Poor customer service
Loss
$260
Preferred solution
I want a full accounting of all charges and delivery amounts for the past year. Since i have been asking for a full tank paying for it and only receiving half a tank for a number of deliveries

Amerigas in Stafford, Virginia - High prices

1.0
Details
Amerigas is so far out the range of even being competitive prices was its not funny. I'm in Virginia, and had Virginia propane before being purchased by Amerigas. Propane prices are way outside market prices. Bastards!!!!!! I'm going to start shopping for a provider that is not obcessed with ripping people off. This is terrible. Stay away from these criminals. They are charging at least $2.00 a gallon above market pricing. How these guys stay in business is beyond me. Please start shopping somewhere else. Stop these guys. The only way for them to change their ways is to stop buying from them.
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Review
#587012 Review #587012 is a subjective opinion of poster.
Cons
  • Unable to reach by phone
  • Problem not fixed
  • Quality
Reason of review
Pricing issue
Loss
$500
Preferred solution
Let the company propose a solution

Amerigas - Propane Tank Removal Review from Charlestown, Massachusetts

reimbursement and tank up, the staff at this location are absolutely rude and unprofessional... I moved out of my old place 3 weeks ago and had called amerigas to block off the tank they told me it would be blocked off for a fee of 39.99 and done the week after I had moved,I called later on the day it was "suppose" to be done and I get "oh we are picking it up next Friday the landlord would like us to hook it up to a meter" I then say I don't care what the landlord wants I was told it would be done today and now it's next week? The lady says no I didn't say it was going to be done today I said um yes you did I then said fine I'll call back next friday,I call back on the following Friday and get an "oh so and so is out sick today call back on Monday" I call on Monday and say has the tank been picked up yet? She says no,they didn't have time to pick it up on Friday so it'll be picked up today,I call back later in the day on the same Monday to check the status of the pick up,I get a "your tank was at 47% you will get a check in the mail in a few weeks,bye" we shall see
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Review
#586342 Review #586342 is a subjective opinion of poster.
Reason of review
Poor customer service

Propane Review

1.7
Details
Been a customer for years. Never a problem, until now. Been calling for 3 weeks to get propane, once a week, being told I'll be put on "highest priority" ITS Friday @ 2:55 and i have between 5-10%! Thank heavens for high priority! ?#*?
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Review
#585992 Review #585992 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Amerigas in Phoenix, Arizona - Rude office Staff

Called Amerigas asked them when my next delivery was, I was just out of hospital and getting low on propane, "Heather" she says until you pay your bill in full.( just got it) no propane. Went to competitor bought 100 gallons for 2.92 per gallon and Amerigas last delivery was 50 gallon @ 4.99 per gallon. None of their extra charges are passed of as company benefits. We need to start a Class Action !!!!!!!! We cant let these people threaten other people and let our elderly and young go without heat . Some one needs to regulate these people.
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Review
#585494 Review #585494 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3500

Amerigas in Jewett City, Connecticut - Terrible Customer Service

1.8
Details
At least once a winter, although on automatic delivery, Amerigas has failed to deliver, leaving us cold. We have no alternative heat source. This year, I have been diligent in watching the gauge. On Saturday, 1/10/15, I called and left a voice mail, advising that I was just under 30. No deliver by Wednesday, so I call again and speak to a woman who is going to see that we get a delivery before the end of the week. I hear nothing back and Saturday morning, the gauge is at the bottom and I have not had a delivery. I called the national 1-800 line. They advise me to call the local office. The local office does not respond. I call the national line. She tells me my account shows as will call and pay in advance. For seven years, I have had automatic delivery and have always been billed, which is paid promptly. Late that evening, a local manager has approved me for delivery, but they are charging me an extra weekend fee! I've been calling all week!!! I had to give them a credit card number. I try calling my local office to get my account straightened out. They put me on hold with the most awful music, which keeps breaking up, for so long, I give up. I know that's how they're giving me the brush-off. This service is for a non-profit animal sanctuary. We have very little funds and their charging unnecessary fees is money from veterinary care and food!!!
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Review
#584483 Review #584483 is a subjective opinion of poster.
Service
Amerigas Customer Care
Pros
  • Nice drivers
Cons
  • Customer service and price gouging
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
  • delivery confirmation
Resolved

Resolved: Amerigas - Propane Tank Review from Arlington, Massachusetts

Update by user Jan 19, 2015

Well they showed up. Tank is gone. Issue resolved.

Original review posted by user Jan 19, 2015

AmeriGas came out to see about adding an extra tank. What they end up doing is disconnecting the tank we had because they said it was too close to the house. that left us with no heat in ourhome in Maine in November. they would said they would expedite getting our tank moved and our service back on. They never showed up so we called another company and by the end of the day we had a new propane tank and a new company. I had called in November to complain that we had no heat source for our home. The regional manager I spoke to seems very nice and was going to get right on it. Fast forward to January 19th. My husband and I have continued to call to get the old propane tank removed. They keep giving us a date and they never show up. However they did come and finally disconnect the wiring to the house.I left two messages last week with Sally who is in charge of this region and my husband left one. Needless to say we never heard back. So today I called and guess what I got Sally. But she claims to not be the salary I wanted she said she Sally from humab resources. I called her on it and said no your not I recognize your voice. She told me I wanted Sally such and such and she was sally other name. again I said are you kidding me I know it's you who have a distinct voice. I then threatened to go over her head. that's when the light bulb must have came on because then she remembered our entire conversation. needless to say she said she would get right on it. I am pleased to say within 45 minutes I got a call from the district manager saying they would have someone out today to remove the tank. after reading these reviews I told him I was taking him and wanted confirmation that we would not be charged for the tank removal. Steve said absolutely not. I will keep everyone posted. Would love to see an under cover boss on this company.
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Review
#584071 Review #584071 is a subjective opinion of poster.
Reason of review
Poor customer service

Amerigas - Manager Review from Columbia, Maryland

I called the company four times to bring gas before they brought it. I had a $1300.00 credit. They wanted to know if I was completely out. I had paid for the gas and wantef it delivered I asked to speak with the manager Dennis Prince They said he was not in and asked them to have him call me. It has been a week and he h as s not called. They charged me $1.37 a gallon more than local suppliers charge. Amerigas in South Hill Va. Has very poor service and price gouging their customers. I would like to be contacted by someone above them either by email or phone (919-818-5756).
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Review
#583778 Review #583778 is a subjective opinion of poster.
Service
Amerigas Manager
Reason of review
Pricing issue