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Amerigas in Los Angeles, California - Over billing

Once again our company that has been a loyal buyer from AmeriGas has found the over billing that is deceptive on the AmeriGas side. You really need to watch the billing and even when you catch the company it can take up to a year as in our case to get it corrected.
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Review
#1446526 Review #1446526 is a subjective opinion of poster.
Service
Amerigas Billing Department
Reason of review
Problems with payment
1.0
Details
I have a Toll Brothers house built in 2010. I was told I had to use America’s, I am sure there was a kick back. We have 500 gallon tanks and were told we could not change for at least 5 years. Now I want to take out their tank and use another company. Even though I...
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1 comment
Anonymous
#1630081

Let me be clear that I am speaking about Amerigas !! Propane company.

Terri led to seniors. I am a senior on a monthly payment plan Nd although the bill is always paid on to E and often far more than propane used or delivered, they often “forget” my propane leaving me to freeze once for days and have to wait for inspection because they forget to send my propane.

I got a sorry once and $50. They have done it again twice!

Review
#1445839 Review #1445839 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Pricing issue

Amerigas in Saginaw, Michigan - Way overpriced!

Amerigas price per gallon currently is 2.37 at their lock in rate. Another local company is at 1.79 a gallon at their lock in rate. That's a difference of 290 dollars per 500 gallon fill. Also, Amerigas charges about 17 dollars per delivery for non mandated charges that other companies do not, totaling paying 307 dollars more per 500 tank fill up. Amerigas has been investigated by the Attorney General's office for price gouging. Shop around! I wish I had done so years ago. I have wasted a lot of money with them.
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Review
#1445661 Review #1445661 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Pricing issue
I called and they said they could come iut christmas eve day and they would call 30 mins before and someone would be out before 2 and they were only open till 2.so i waited and no one called so at 1:45 i called and said i havent herd from anyone.they called a number...
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Review
#1444549 Review #1444549 is a subjective opinion of poster.
Service
Amerigas Heater Repair

Amerigas in Hawley, Pennsylvania - False advertising & Horrible Customer Service

1.6
Details
I am set up on auto pay and auto fill and ran out of propane and as their website states, I should receive a free tank refill if I run out of propane. I called to speak to them about this and they said I'm not eligible because I didn't pay my yearly tank rental fee, which I didn't even know existed. They were very rude to me and not at all helpful. This isn't the first time I've encountered their rude customer service department. I am switching as soon as possible and would never recommend this company to anyone!
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Review
#1442801 Review #1442801 is a subjective opinion of poster.
Cons
  • False advertising and extremely rude customer service
Reason of review
I ran out of propane and i'm on auto fill and auto pay and am supposed to receive a free fill but was told no by your extremely rude customer service department.
Loss
$130
Preferred solution
Let the company propose a solution

Amerigas in Greenland, New Hampshire - Surprise

1.5
Details
4.75$ a gal. For propane ill leave it at that
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Review
#1437401 Review #1437401 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Burned by Amerigas
Burned by Amerigas
Burned by Amerigas
I have been with Amerigas for many years.I am on budget billing, and have always paid my bill on time. In June my contract was due to expire. I always talk with Mary Ellen. I asked her if I need to resign a new contract. She said, no it automatically will roll over....
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Review
#1436964 Review #1436964 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Problems with payment

Amerigas in Temecula, California - Diabolical

1.0
Details
They haven’t got a clue about customer service. They disappoint over and over again. Broken promises of delivery both locally and with their national call center. These guys make up their own schedule when they want to. Emergency service driver didn’t want to drive in the dark! 12 years of service, we have three tanks and they don’t give a damn. Disgusting level of service to how they answer the phone, manager doesn’t give a damn or ever returns calls, no one cares about their customers. Stay away please. No one would inflict this level of service on your worst enemy. Temperature was below 30, they were a week late on delivery, had missed three delivery promises and after 6 calls they basically said we’ll try tomorrow your not important.
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Review
#1436326 Review #1436326 is a subjective opinion of poster.
Cons
  • No delivery when expected
Reason of review
Poor customer service
Loss
$1
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service
1.0
Details
I got service with amerigas since june 2017, And every month my bill vary from $80 to $240, so last month I get a bill of $107 and I paid that like a week late, (for be exactly last week) so they charge me a $36 late fee and I ask the lady if she can waive that because...
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Review
#1435759 Review #1435759 is a subjective opinion of poster.
Service
Amerigas Residential Gas Supply
Reason of review
Pricing issue

Amerigas in Atlantic City, New Jersey - Disconnect fee and lost value of remaining fuel

1.7
Details
Customer for 6 years. Paid bill ALWAYS on time. Decided to switch suppliers in effort to save money based on several sources confirming that truth. Amerigas will NOT refund money for unused propane. And is charging $59 tank removal fee. None of their competitors play this game!
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Review
#1435427 Review #1435427 is a subjective opinion of poster.
Pros
  • Never ran out
Cons
  • 99 lock in fee 39 per website 59 removal fee high price
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund