Anonymous
map-marker Greensboro, North Carolina

COMPLAINT

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How can one company charge double gas price from surrounding competitors??

After learning of competitors pricing I called Amerigas to see if they would make any compensation to keep my business.

Needless to say they could have cared less.

Dropped my account due to pricing and poor customer service. I would not recommend this company.

Now I have been waiting 2 months for them to pick up their tank and reimburse me for amount of gas still in tank.

I have made numerous calls to no avail!

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Cons:
  • Price
  • Are ripping people off
Reason of review:
Pricing issue

Preferred solution: Full refund

1 comment
Guest

I am right now going though the same thing! Been two months and they still will not pick up their tanks or give me my refund! Left them a nasty message that I am calling the BBB by today if they do not come and pick them up and send out my money!

Anonymous
map-marker Spartanburg, South Carolina

Horrible service

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horrible customer service and totally over priced. Tank rental charges are ridiculous. I had lost my job and could not pay the tank rental fee, so after a few months I was told they took the charge off my bill, and my rental fee was dismissed. My autistic grandson put something into the gas fireplace which melted over the pilot light. I had Amerigas fix the problem...at a cost of course. Today, I tried to turn on the fireplace and when I called Amerigas to tell them it would not turn on, they told me that they had locked my tank (with 75 lbs of gas!) and I had to pay the rental fee PLUS a late fee in order to get it turned on. I told them to come get the tank and that I wanted a refund on the gas in the tank. They bitched, but I was louder. DO NOT DO BUSINESS WITH THIS COMPANY!! They are horrible!
View full review
Loss:
$200
Cons:
  • Poor ethics
Reason of review:
Poor customer service

Preferred solution: Full refund

Marquavious Xra
map-marker Jasper, Alabama

Shirley Ludy

I am a NEW Customer, when they came out & put me a Tank in & 100 gallons of Propane it was $155.00 & I Specif-ally asked was that all I owed, because I live on $731.00 a month, that was fine, well a week later I got a Bill for $97.00 I called your company to find out HOW.. Well they explained it to me AFTER THE FACT, before your Company put it in, I have called the Jasper, Alabama office & told them I did NOT, have NO way of paying it.. Well it Started out at $97.00 Now it is $163.64, That is MORE than I Paid when they Brought the Tank & Gas Out, a $163.64 may not sound like much to AmeriGas, but it is for me. They should have told me up Front you have "Hidden" Cost.. I am sorry but if I don't have it then you don't have it, It's hard to pay, Light's, Water, Gas, & Buy Medicine, All I am saying, Your Company AmeriGas should be UP Front, I lived in Birmingham, Al. & Drove about 40 miles one way before my Home there Burned in Birmingham, to get Propane.. Just had a Sister order 100 gallon from y'all today $155.00 & Now they talking about going with someone else, My 81 year old Daddy just had to pull a Permit in Jefferson,County, Alabama so they could get a Tank from Y'all & He said He was NOT going with y'all since you did His Daughter like this, Now my Gas Service has been Suspended.. I just can't BELIEVE y'all are doing a Single 57 year old Lady on SSI, like that... It's just NOT right.. I have Buried 2 very Close Family Member's in 3 week's.. I can NOT believe y'all "DON'T" have a "HEART"! I can't even afford a Christmas Tree.. WHAT A "FANTASTIC" BUSINESS YOU HAVE.. Merry Christ mas.. I WISH I could say the same..
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Pros:
  • Delivery person
Reason of review:
Poor customer service
Anonymous
map-marker Granby, Missouri

Price of propane

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I would like to know why Amerigas propane has a higher price for propane then what the fair market is in the state of Missouri. Propane market price in Missouri is 1.373 per gallon and Amerigas charges 1.73 per gallon. Talk about steeling from Missouri residents, this is what I would call steeling when there is this much difference in the market price for the state and what residents are being charged. When I questioned why the difference I was told that they had to charge what their computer system sets as a charge per costumer pricing.
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Cons:
  • Poor ethics
  • Lies
  • Business practices
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Santa Cruz, California

The worst customer service...

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Never show up for scheduled deliveries. Although the drivers are generally nice. Customer service call center (salinas, ca) are terrible. On hold for 20+ minutes more than once. Absolutely the worst company I've dealt with in years. I'm signed up for auto-refill, so I should never run out of gas, right? Nope. They let us run out on thanksgiving, even though our scheduled delivery was the week before. And I'm out again even though my scheduled delivery was over 3 weeks ago. Inexcusable attempt at a business. I can't believe this branch is still in operation.
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Pros:
  • Delivery person
Cons:
  • Delivery practices
  • Worst
  • Delivery
Reason of review:
Poor customer service
Anonymous
map-marker Allentown, Pennsylvania

Extremely poor service, ripping off customers and holding them hostage with prolonged delivery time

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I called Amerigas on day for propane. They told me that because my tank is empty, I will have to pay $249.00 for express delivery that day, otherwise I would not receive service until day 3.

In addition to two other surcharges. I paid the fee and was assured that delivery would be made that day. Day 2 there was no delivery and I called. They advised me it would be 24 hours.

I requested my refund for the express delivery, they said I would still have to pay $99 extra for delivery on day 3, otherwise it will be day 7 since it will now be 5 business days. It is now day 7, I have not received gas as yet nor have I received my refund.

This is not the first time I have had issues with this company, they are not consumer friendly for a company that provides such a critial commodity.

I will be complaining as far as I can go.

View full review
Cons:
  • Employee attitude
  • No delivery when expected
  • Poor ethics
Reason of review:
there is someone who has special needs living in the home who cannot tolerate coldness because of her illness. Twice I tried to explain and apparently they hung up on me.

Preferred solution: Let the company propose a solution

Anonymous
map-marker Ashburn, Virginia

Amerigas Manager Review

It's amazing when you call company and ask for a manager and they're not available they can charge whatever they want my neighbor pays a dollar more a gallon than I do
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Reason of review:
Poor customer service
Anonymous
map-marker Cynthiana, Ohio

Drunk ***!!!!!!!!!!!!!!!

This drunking *** need to be fired.He is weaving in and out the lanes on a two way street in a rural area and he is driving to fast. Then I saw him pass a car when the other car was going the speed limit. He also pass me from behind and he just miss the car coming head on. Truck number 314076 and my friend say his name is eric bibb from el dorado county placerville ca.I am hearing a lot of people complaining about this idiotic *** hole. Is anyone going to do something about this drunk ***? He is doing it again right by an elementary school!!!!!!!!!!!!!!!!!!!
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Reason of review:
driving drunk

Preferred solution: Let the company propose a solution

2 comments
Guest

LOL posted from ohio about a driver in California? whatever

Guest

lol whatever

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Anonymous
map-marker High Point, North Carolina

After the buy out of Guilford gas then Sending a tank rental fee over 111.00 and I am not a customer of theirs

Well if I could just make up a bill and send it out I guess I'd be rich. I had Amerigas for a while and a first it was good back in the 90's.

Then they became to expensive and charged for all kind of things. SO I switched to Guilford Gas. Really liked Guilford. Buy the Gas no fees for delivery or tanks.

Ameri bought them out and I also at the same time did not use gas in the building any longer. Called and mad plans for Amerigas to pick up the tanks. Even unhooked them and set them out by the drive so they could easily pick them up. After a few months got tired of looking at them so I moved them around to the back of my shed kinda in the woods and that was Late 2011 and they have set there since.

Now February 2016 they send me a 111.00+ bill for tank rental. I will not pay one red cent on that bill and perhaps I should charge them for removal and storage of these tanks.

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Reason of review:
Poor customer service
Jeylin Nyr
map-marker Stroudsburg, Pennsylvania

Amerigas - Gas Tank Review from Stroudsburg, Pennsylvania

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This company is a joke. I bought a house with a tank that was 80% full. The tank had a company name and number that was not in business. Apparently amerigas bought out this company years prior and couldn't even be bothered to slap a new sticker on the thing. we have a new heating system installed prior to having to actually deal with amerigas. The heating company tells me this tank is NOT to code with no regulator, it was sitting on top of our sump pump, next to an open window with two electrical outlets. Fire hazard anyone? The heating company will not hook up the lines to this. Now according to our neighbor they have been filling the tank in this condition for a while. Insert the friendly knowledgable people at my local amerigas office. I call and explain that it's now October and we do not have heat. They say I have to set up an account before they can do anything. I said I want this tank off my property it's a hazard. They said legally we cannot come onto your property without a contract. I said can you fix the problem and what's the current propane rate( they couldn't tell me this due to fluctuation)? I ask what the schedule would be to get someone out to fix the tank? I'd called other companies that can't help me BC it's AG tank and lines. Amerigas can't tell me anything new without a contract. So I send them the paperwork. A week passes, no info. I call no callback, another week and I begin calling everyday to no avail. Then I finally get someone who says they'll call me back. The following day no call back, no heat, no word. It's mid November. I cal another office. They tell me about all these glorious fees to cancel a contract and about dispatch fees also that their current gas price is $1.50 more than anyone else I'd called. I'm beyond finished. I call corporate who as it turns out is equally as helpful. I went inside my home and heard gas I call again. Turns out if you want to get their attention you must report a gas leak. Came by the same day to get their hazardous illegal tank. We're waiting for a dispatch fee. I'd only use this company again if I wanted my house and every house on the block to explode.
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Reason of review:
Poor customer service
1 comment
Guest

Too bad you are not in OHIO, we could subpoena your testimony that they said, "We cannot legally come onto your property without a contract.".......

We currently have a similar case....their 'contract' was with the 5th homeowner back and she sold the property in 2007.....

and they have suddenly decided to come get the tank that has been passed down by the previous homeowners.... in 2017!

They have not filled the tank for the last 3 winter heating periods for sure.

So the gas in the tank is not gas they put into it. Don't know what prior homeowners used as Amerigas apparently only had a contract with the 5th one back.......

Anonymous
map-marker Holtwood, Pennsylvania

Amerigas Propane Review

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I stay at a campground and have your 100 gallon tank i went home when before the storm hit and the 100 gallon tank showed10% IN IT i connected my 100 lbs tank to go home and not to worry about freezing go amerigas for convience still don,t have it
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Anonymous
map-marker Eagle Rock, Virginia

Amerigas....Worse company EVER

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I recently purchased a home in Eagle Rock, VA. I converted the home from oil over to propane and contacted Amerigas to bring me a 500 gallon tank. The first 2 scheduled installs were cancelled by Amerigas.....finally on November 15, I get the propane installed and heat in my house. I then get an outrageous bill from them. It has been 2 months no and they still have not fixed my bill, but said they have and I even now have new charges on it and they don't even know what the charges are for, but they expect me to pay them.....STAY AWAY FROM AMERIGAS. I have told them to come and get their tank.......lets see what happens.
View full review
Cons:
  • No accountability
  • Worst
  • Service technician
Reason of review:
Poor customer service

Preferred solution: Come and pick up your tank and don't expect any money from me......I am no longer a customer.

Anonymous
map-marker Fulton, New York

Amerigas Propane Review from Fulton, New York

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They have had my voucher for a week now ans i had told them a week ago that i was down to 15 percent. I have a newborn baby in my house and they dont even care. I am totally out of fuel and when i called today they said they wont have anyone out this way. Now i am 5 mins from them and they dont even care. U people need to either get more drivers have a 4 day window i mean u are the most expencive company out there and u over charge and then make people wait up till 10 days and me i am only 5 mins from the shop for christ sakes.
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Reason of review:
Poor customer service
Anonymous
map-marker Kingman, Arizona

Poor customer service

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Amerigas was supposed to deliver propane between 12 noon and 12:30, they showed up after 2:30. Two hours late with no apologies. The driver was less than competent to say the least. They say customer service is top priority, what a joke. When I called their phone number sometimes I got a recording and sometimes I got a person. When I got the recording it said for an emergency press 1, I did and got a recording saying I didn't catch your response please call 1-800 -XXX-XXXX ! I was doing all this for a customer so all in all I lost half of my day do to their incompetence. They will never get a penny of my money.
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Cons:
  • Poor customer service
Reason of review:
Poor customer service
Anonymous
map-marker Placerville, California

This company will be out of business soon.

Horrible company, horrible employees, just bad, bad, bad. My tenants have complained about them for years. Very difficult to start service, one didn't get a bill for four months, one (bad) tenant didn't pay their bill for over a year and they still received gas and when they moved out Amerigas tried to bill me (the owner) even though they had a landlord account for me and had my contact information all along. Another tenant moved out and service was supposed to continue in my account but instead they came out and shut down the meter and billed me when they came back out to turn it back on. When I visited the office once a few years back to sign up for a landlord account the employees were loud and rude and I don't know how any boss would ever keep any of them. A couple years passed and I was hoping they had improved since the tank was on my neighbor's property and I was pretty much stuck with them. I had a tenant move in and he did not know how to light the furnace. It was below freezing at night and I was out of town. I called Amerigas to come out and light it and they said they would do it for $75 and the first available appointment was in 10 days. 10 days and freezing temperatures for a couple with a 3 year old son. Wow. Amerigas of Placerville is a collection of *** people, period!
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Reason of review:
Poor customer service
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