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1.5 Based on 212 reviews
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    • Customer service and price gouging 25
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Every time I order propane I have to go through the same song and dance.We conformed to all Amerigas' directions to get the best price - formed a group so all could be serviced at once, etc.Price at fill up in July was $1.29/gal which was guaranteed til the end of the year.I ordered propane today and was told the price was $2.15/gal. My son just filled up with Ferrell at $1.09/gal.Why don't you treat your regular customers with some respect for... Read more

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We recently received correspondence from a competitor propane company in our area. Receiving this prompted us to review what we had with our last fill up with AmeriGas in February of 2016 we were charged $4.169/Gal. of propane. So of course we signed up with the competitor. Upon calling AmeriGas to remove their tank we were advised that they would charge us $150.00 (two separate fees) to remove the tank and we would not receive a refund for the... Read more

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I had an account with Amerigas for 7 years. We recently moved and the office in Westfield MA does not service my area. Subsequently they sent me to the Palmer MA office. Very difficult people. Needed all new account info, receipts for the two tanks I purchased from them and not a safety check (even though I had all new gas plumbing done and inspected by the town) etc. I found a local company and to my surprise they are .20 less expensive than... Read more

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We have been with Amerigas for more than 25 years. We had another company come clean our furnace on Monday. One of the furnace guys checked the tanks and said he smelled gas when he opened the lid on the left tank. I called Amerigas and someone came out about an hour later to check. Joe, the Amerigas serviceman, could not find the leak. He said it must be under the house (in the crawlspace). He turned off the tanks & applied a lock. We had the... Read more

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Amerigas are a bunch of lying cheating sons of guns and the white hall, md location have been playing games and giving us the run around in addition. We had a contract and budget billing that ended may 2016. While under contract we were on scheduled delivery every month but they never came when they were scheduled and they let our tanks run dry twice.Then they jacked up the price for the new contract year. So we told them we were not renewing.... Read more

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My account had became past due but before it became past due I requested a payment plan from the local office in Warrenton,VA but never received a response. I received a letter in the mail saying the account was turned over to a collection office. I sent another request for a payment plan and I went on line and made a small payment still on response from the office on my request. I made another payment of $100.00 at this time the balance was @... Read more

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We purchased an exchange tank for amerigas at walmart conected it there were no leaks . We had a brand new grill 4 months old no problems about twenty minutes after grilling the propane tank for lack of better terms exploded the doors blew open on the grill and fire was spewing from the tank undernieth and caught our house on fire. We have been batteling with them for damage coverage for a month and a half . Read more

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I was a customer with Amerigas/ Bi-State for almost 3 years and had no complaints because I was treated very well by a person in their office re: price. Then she was transferred and I needed a refill, so called them and was given a price I thought was high. Then I checked around in Portola, CA and found another supplier with their prices ACTUALLY POSTED on their website and all prices dating back over 12 years. Their price was substantially... Read more

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  • From mobile
  • Sep 02
  • #911823

On several occasions I have noticed I was being charged for estimated usage rather then what was on my meter. Trust me the estimation couldn't have been further from benefiting me. This company actually steals from its customers. Complete dirtbags. No wonder they are hiring constantly

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  • From mobile
  • Sep 01
  • #911630

Its *** it has been a month since i stopped my service and still waiting for my refund check...

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