I ended service with Amerigas in October of 2010 because we couldn't come to terms on pricing. I was a customer for 10 years. Hadn't had a delivery of propane since July of 2010.
I was always on their "smart plan" and made monthly payments. Long story short when I settled up with them in November and paid off my yearly remaining balance I was assured I was "paid in full".
Shortly afterwards I was sent a bill for $50.00 for what they called an "Enrollment Coupon". I called in December and was assured by a supervisor that my balnce was indeed $0. And they would remove the charge. But they just kept billing me the $50.00. I kept calling and asking what "Enrollment Coupon" meant. I got three different answers from three different people. I even sent "Fran"
an e-mail but never received a response.
I kept telling them I wouldn't pay because I was told my balance was $0
on 12-6-10 by the supervisor. (I gave them her name.) They said she must have been mistaken. They finally tacked on a $35.00 late fee so I just said to heck with it. If I didn't pay I'm sure they would eventually just put me in collections. You win Amerigas. Take your $85.00 and sleep well. Absolutely no in company communications at all.
Amerigas sets the rules as they go along.