Guys, it just comes down to bad business. I was an Amerigas employee for several years, before I quit after seeing how they opporate. I was literally ashamed to say out loud where I worked in public, scared to see someone come and try to take a swing at me. They are seriously one of the worst businesses ever. I really don't know where to start. I was the guy that had to think of a new excuse every day to justify their horrible business. I was the guy answering your calls. I did my job. I gave your messages to the manager. I hounded the service men and delivery "techs" to get you gas and service. But to no avail, they just wouldn't listen. One service man in particular actually had the audasity to tell me one day that he didn't give "two ***" and that he will never "*** pick up a tank" because he felt that interfered with his more important jobs (ie. Setting tanks, getting new customers, fixing hot water heaters and furnaces etc. etc.). Realisticly the important job that he was describing was he sitting on his fat *** all day doing absolutely nothing. About a few months after I quit my job I had cought him several locations sleeping in his truck, and just flat out using company time to shop at non-work related stores. In retrospect I laugh at the sheer unprofessionalism that carries on at Amerigas, but when I was an employee I couldn't of been more frustrated in my working life.
He got away with this because the management at the time simply did not care or take affirmative action. You see, this is how Amerigas operates.
They have the "Us versus Them" mentality. Us being the small disctricts that work on location, And them being corporate. They would try to get away with doing little as possible because they knew that the corporate part of Amerigas couldn't give two *** about them or their jobs. They just want to constantly turn huge profits. Therefore they are laying people off left and right, and it's really just a game of keeping your job as long as you possibly can. So naturally that doesn't give much incentive to want to work hard and help customers.
But I tried. I really did. Truth of the matter is that I just couldn't deal with your (the customers) grief anymore because of the bad management. I was threatened on a daily basis, and was being called names that really bothered me. And after one situation which got extremely out of hand (I just can't get to detailed here, I'm trying to stay classified), I decided that enough was enough.
So as an ex-employee (least bit disgruntled, believe it or not after you read that rant), I would not suggest using this company for so much as a grill gas tank. They just don't care about you guys. Sure a lot of businesses run that way, and are successful. But the clowns over at Amerigas will probably go down as the unfunny ever.
Product or Service Mentioned: Amerigas Manager.