Ignorance is bliss...until you finally see the light and realize you have been getting robbed - and apparently it's completely legal in this unregulated industry. We have been with Amerigas for 4 years.
Builder put in their tank and we have been "stuck" unless we buy the tank for $2500 (and shouldn't that drop as it is now used). Recieved our latest bill as was ticked to see they charged $3.829/gallon!!! The national average according to DOE is $2.827. So, I first check around the nieghborhood and find others just paid anywhere from $2.20-$2.90 with other resellers.
I call our local reseller to ask about our rate...in less than 60 seconds she offers $2.79 and then drops it to $2.40 with no hesitation. So, I took that. Then looked at our bill in August and noticed they also charged $3.69 then. So...is this the way they operate when you do not own the tank - charge you insane rates in hopes you don't complain and if you do reduce the rate.
How is this legal? The rate for that day should be the rate. No option to make it up on a whim. Oh yeah...and for both deliveries I had to call multiple times to have delivery so we didn't run out.
What happened to Auto-Delivery??
I just feel like we have been robbed for the last 4 years.