Wow! They just told me that they were going to charge me $100 to remove the tank that they own! I'm amazed too! I haven't received the bill yet but I was told to expect it! I thought this was America and we should receive "product" for our money. Their prices were extremely excessive so I made the obvious choice. Go with a company that charges the least for the same product. What would anybody else do? Not only was I overcharged for the product but apparently they have been having troubles with too many people leaving them and now they are charging people as they leave regardless as to whether or not they delivered "competitive" product. I mean, if cost was my reason for leaving, shouldn't they be trying to improve their product and delivery instead of scalping their customers as they depart ; without any compensating product? Why do they have a department called "Retention Department". Is it possible they need this department to try to talk people out of leaving? That's what I'm thinking, what would you think?
I called them (approximately July 31, 2011) and explained that their rates were much higher than their competitions rates for my area. After trying to negotiate with them I realized the only way out was to go with their competition! I told them that I was purchasing a fresh tank from another supplier on that date. I purchased another propane tank from another supplier and had it placed parallel to AmeriGas' tank so I could use up the propane that I just purchased from AmeriGas before hand. In September of 2011 they send out a form letter saying that they have just decided to start charging people $100.00 for picking up their own hardware. I could understand this if they had been delivering product at a competitive quality and rate. But their service is poor and their price is over the top! For example they need to have $112 as their lock-in rate. I found another supplier who would do it for $50. Their prices were considerably higher for each gallon as well. Even after the one-year introductory rate they are not competitive. This quite literally pushed me away from them! And now they feel it is ethical to charge me for removing their own equipment???? What's wrong with this picture?
As I spoke to one of their "Retention Department" managers I stated my case and asked her if she believed it was ethical. She said exactly this "it doesn't matter if it's ethical, it's our company policy". I was shocked! I asked her to say it again very slowly. And she repeated it! This is their "Retention Department "? Unbelievable!
Additionally she told me that other gas companies were doing the same thing. So I went ahead and "Googled" "Propane company $100 to pick up tank" and guess what, you guessed it, AmeriGas came first with only one other complaint regarding a $75 charge for the same thing.
My point in general is that this charge is not a result of product delivered. This charge is a result of disappointed customers leaving because of poor product pricing, service, and delivery.
And it is just absolutely unequivocally wrong! And they need to re-examine the concept of "Customer Care". And since they are of the pioneers of this new charge I'd hope that more people will gather so the market doesn't allow it to become a protocol.
As consumers we should not be punished for leaving a service provider when we are treated badly! If we were treated well during our business together then my opinion of course would be different!
Product or Service Mentioned: Amerigas Gas Tank.