I have been a Amerigas customers for 12 years. The last situation with them left me without propane on a Sunday in January when the temperature was 12 degrees.
I ran out of gas due to their negligence and poor computer and clerical error. My bill was paid a week early and I was on a budget plan. A few months prior they tried to increase my monthly budget from $330 to $550. I told them I could not afford that and they agreed to keep my budget plan since my usage never left me with a high balance.
I was concerned that the change was going to kick me off the budget plan and subsequently my automatic delivery. I was assured that it was not. I received a delivery in November and it seemed fine. Then I wake up on a Sunday in January with no gas.
The emergency line says they cannot help me unless I pay them upfront for the gas and past due amount of $412 which they say was my January payment and late fees that they didn't receive ( a week early it was paid thru my bank account) . Also I needed to fill the tank all 500 gallons! So $ 1833 later, they insist that I can fix it with my local manager on Monday! To top it off my tank need a regulator repair and the tech said it probably was leaking gas!
Monday comes and I am on the phone with several people only to get a look into it and call back tomorrow!!! I am so upset I filed a complaint with the attorney generals office in pa. I will join a class action suit against them if anyone here has one! I did not know how to respond to another person who mentioned it.
Please contact me if you read this! Thank You
Product or Service Mentioned: Amerigas Gas Tank.