Product: Amerigas Customer Care Clear all filters (120 of 120 reviews match)
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Amerigas - Customer Care Review

Any and all experiences I have had with amerigas have been awful! The customer service department is lacking serious training and knowledge. The practices they follow are anything but customer friendly and they are thieves. They are quick to take your money but if you need any kind of service, forget it! You'll be waiting HOURS for any services rendered by amerigas. They are HORRIBLE and I can not wait to never have to deal with them again. THIEVES.
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Review
#1006328 Review #1006328 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
Our tank was filled on 12/9/2017 and the then emptied on 1/27/2017-They tried to tell me that this can be normal??After the nice weather and knowing how conservative I am with our heat and other appliances, I knew better, plus calling their emergency service line they...
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Review
#998308 Review #998308 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
1.3
Details
I have not used my propane in over a year, so I called in December (at the end of my current tank rental period) to have the tanks removed.No response. I called a 2nd time. Got a call back a week later saying that she was getting the work order going and that there...
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Review
#997348 Review #997348 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Amerigas rep says he is available to come right now. NO notice, im just suppose to drop everything. He then claims he attempted to call yesterday which was a lie. So he offers to come on Friday. My home is run on gas, central heat, hot water, cooking. and this company...
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Review
#996512 Review #996512 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
Loss
$2000
Why is it that when you have an emergency after hours or on a weekend that the drivers do not carry any parts on there trucks to be able to fix it?If they don't carry parts why have them come? It cost us over $200. We have been a customer since 1991 and this is the way...
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Review
#985977 Review #985977 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
Loss
$224
Preferred solution
Full refund
1.0
Details
I HAD SETUP WITH THEM 3 WEEKS AGO TO DELIVERY A TANK TO MY HOUSE AND THEY HAVE RESCHEDULED 3 TIMES AND STILL NO TANK SO I CANCELED TANK DELIVERY AND NOW MY DEPOSIT THEY ARE TELLING ME THAT IT WILL BE 1 WEEK BEFORE MY REFUND IS PUT BACK ON MY CARD.STAY AWAY FROM THESE...
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Review
#977446 Review #977446 is a subjective opinion of poster.
Service
Amerigas Customer Care
Cons
  • Customer service sucks and their liers
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
I am completely unsatisfied.We placed an order two weeks ago and have not received a fill up. We have nothing but problems every year with you all. You are ready to take our cash but not provide the service. Every single time we call in no one answers the phone line we...
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1 comment
Anonymous
#1249655

Being a former employee of 15 years. The only way to get ANYTHING resolved is to complain on their amerigas.com site.

That is forwarded to the Market/Area Manager.

They give the manager 3 days to resolve. This is part of their year end bonus evaluation.

Review
#963775 Review #963775 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
I switched to natural gas 1 year ago and still have not ben reimbursed by Amerigas for the propane that remains in the tank. Now if I owed them money they would be all over me. I have called the local office several times and there is always an excuse. I called the...
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Review
#943770 Review #943770 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Amerigas Customer Care Review

1.0
Details
Best example of the lack of customer service I HAVE EVER SEEN,in 44 years of being in business. Borders on price gouging. Apparently they are in the mindset, if you offer customer service people will expect it,so lets not bother.
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Review
#942267 Review #942267 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
1.0
Details
I had an account with Amerigas for 7 years. We recently moved and the office in Westfield MA does not service my area. Subsequently they sent me to the Palmer MA office. Very difficult people. Needed all new account info, receipts for the two tanks I purchased from...
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Review
#924420 Review #924420 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service