Manufacturer: Amerigas Category: Customer Care Clear all filters (92 of 92 reviews match)
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Update: After a stern email to Barry Powell, District Manager, and doing my calculations in print, I received a refund of $80.66.Wow! Big difference in me owing $48. However, I also requested an invoice for the return of the 250 gallon tank which was not in my list of...
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Amerigas Customer Care
#1068902
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Every time for the last 9 years when we come to our home Amerigas has put a lock on the valve that allows the gas to flow into our stove. I repeat it has been done EVERY TIME WITHOUT FAIL. This time however, we again called to have the lock removed and within a week...
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1.6
Product
Amerigas Customer Care
I liked
  • Nice drivers
I didn't like
  • Supervisor did not return my call
#1031084
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Just because someone can answer the phone, doesn't mean they should.The women in the Placerville office. . .Tanya or something like it, was one of the worse customer service representatives I've encountered. After 8 days of waiting for gas to be delivered I called the...
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Anonymous
Anonymous

relax women

Product
Amerigas Customer Care
I didn't like
  • Current customer service representative
#1018407
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Amerigas Customer Care Review

#942267
1.0
Details
Best example of the lack of customer service I HAVE EVER SEEN,in 44 years of being in business. Borders on price gouging. Apparently they are in the mindset, if you offer customer service people will expect it,so lets not bother.
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Amerigas Customer Care Review

#904541
1.0
Details
Dispatcher is the worst Drawde and DM rick lee. ***
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Amerigas Customer Care Review

#887401
1.2
Details
I never write reviews, but I spoke with an Amerigas customer service rep yesterday and I'm still bothered by my experience. This representative was extremely unhelpful, rude and treated me like I was an *** until she finally realized her misunderstanding and then still wasn't the least but helpful. I will be patronizing other propane companies from now on. That was ridiculous. Steer clear.
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Amerigas Customer Care Review

#842977
Absolutely the worst customer service I have ever found in any business. Over 10 days to get gas delivered. Then they call me and want to make an appointment for when they can deliver it when I have surgery in the middle of the following week. Anybody that does business with these people must be just an ***. This was the Ogden store and all I can tell you is they suck big time.
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Any and all experiences I have had with amerigas have been awful! The customer service department is lacking serious training and knowledge. The practices they follow are anything but customer friendly and they are thieves. They are quick to take your money but if you...
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Amerigas Customer Care
#1006328
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Our tank was filled on 12/9/2017 and the then emptied on 1/27/2017-They tried to tell me that this can be normal??After the nice weather and knowing how conservative I am with our heat and other appliances, I knew better, plus calling their emergency service line they...
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Amerigas Customer Care
#998308
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I have not used my propane in over a year, so I called in December (at the end of my current tank rental period) to have the tanks removed.No response. I called a 2nd time. Got a call back a week later saying that she was getting the work order going and that there...
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1.3
Product
Amerigas Customer Care
#997348
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Amerigas rep says he is available to come right now. NO notice, im just suppose to drop everything. He then claims he attempted to call yesterday which was a lie. So he offers to come on Friday. My home is run on gas, central heat, hot water, cooking. and this company...
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Amerigas Customer Care
#996512
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Why is it that when you have an emergency after hours or on a weekend that the drivers do not carry any parts on there trucks to be able to fix it?If they don't carry parts why have them come? It cost us over $200. We have been a customer since 1991 and this is the way...
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Amerigas Customer Care
#985977
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I HAD SETUP WITH THEM 3 WEEKS AGO TO DELIVERY A TANK TO MY HOUSE AND THEY HAVE RESCHEDULED 3 TIMES AND STILL NO TANK SO I CANCELED TANK DELIVERY AND NOW MY DEPOSIT THEY ARE TELLING ME THAT IT WILL BE 1 WEEK BEFORE MY REFUND IS PUT BACK ON MY CARD.STAY AWAY FROM THESE...
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1.0
Product
Amerigas Customer Care
I didn't like
  • Customer service sucks and their liers
#977446
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I switched to natural gas 1 year ago and still have not ben reimbursed by Amerigas for the propane that remains in the tank. Now if I owed them money they would be all over me. I have called the local office several times and there is always an excuse. I called the...
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Amerigas Customer Care
#943770
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