Product: Amerigas Customer Care Clear all filters (120 of 120 reviews match)
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Amerigas - Zanesville ohio HORRIBLE CUSTOMER SERVICE

1.6
Details
Horrible customer service. Miserable people who feel way too empowered and belittle you. I have been told by workers in the actual company how awful the "ladies" in the office are towards people and how many customers they are losing in this area (my family and friends included)!
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Review
#1206483 Review #1206483 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
1.0
Details
Culpeper office told me their Pittsburgh office doesn't forward emails sent through their customer service email so they never get them.Called at 4:15 pm on Monday, told by automated answering system that they were not taking calls (theoretically close at 5:30 pm)....
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Review
#1203818 Review #1203818 is a subjective opinion of poster.
Service
Amerigas Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
If my well goes out my horses die. Think about it. Get me my gas.
Tags
  • No Attention To Customer Needs

Prescott , Az. Amerigas staff terrible,

1.2
Details
Was called a {{Redacted}} LIAR and bullied by staff , I had to call police for help
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Review
#1172993 Review #1172993 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service

Amerigas in Rutland, Vermont - Worst experience ever

5.0
Details
The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work harder and pay my bills. This is the worst customer service ive ever encountered.
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Review
#1162351 Review #1162351 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
I called Amerigas and explained my situation that my ex daughter in law had moved away and left my son with the kids and some bills that need attention. I explained this and said I would have the propane in my name so my grand kids would have heat for the winter....
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Review
#1121088 Review #1121088 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
They are the highest price and terrible customer service I tried to let them compete with other company’s.They said we don’t match price We are the top gas company I went with a new company and called them to pick up their tank. Which 2 months ago was 45.00. Now 60.00...
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3 comments
Anonymous
#1621925

They are only “#1” because they buy out every competitor they can. They don’t care about customer service because trying to switch to another company is a pain in the neck and a costly one at that.

To anyone considering buying a home with propane or having it installed to replace or supplement an existing make sure 1) YOU own the tank and have paperwork to prove it and 2) buy from anyone but Amerigas! I worked at Amerigas for about 7 months and saw 7 people quit during that period. It is nothing but a revolving door and that contributes to their awful reputation.

I was given NO training on gas appliances or furnaces but at the same time was expected to relight or repair them. If you could see the inner working of the company and the equipment they use you would swear it was some type of Hollywood screwball comedy come to life.

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Review
#1113521 Review #1113521 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Pricing issue

Amerigas - Disappointed now former customer

22 year customer when they closed our local store would call and was forwarded to Kinder La and a nice lady would take my order. Call now am told to leave a message not knowing if i would even receive my order or not. Called a competitor and talked to a person and was taken care of immediately. Its a shame knew my few delivery guys by name over the years i was a customer
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Review
#1104789 Review #1104789 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
Update: After a stern email to Barry Powell, District Manager, and doing my calculations in print, I received a refund of $80.66.Wow! Big difference in me owing $48. However, I also requested an invoice for the return of the 250 gallon tank which was not in my list of...
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1 comment
Anonymous
#1427819

Think a majority of their profit is from cheating customers. Sneaky.

Never saw such difficulty in purchasing goods. Should be simple. Deceptive people. Never straight answers.

Hidden fees.

Never saw a company with such bad reviews. Great website.

Review
#1068902 Review #1068902 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.6
Details
Every time for the last 9 years when we come to our home Amerigas has put a lock on the valve that allows the gas to flow into our stove. I repeat it has been done EVERY TIME WITHOUT FAIL. This time however, we again called to have the lock removed and within a week...
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Review
#1031084 Review #1031084 is a subjective opinion of poster.
Service
Amerigas Customer Care
Pros
  • Nice drivers
Cons
  • Supervisor did not return my call
Reason of review
Pricing issue
Loss
$70
Preferred solution
Full refund
Just because someone can answer the phone, doesn't mean they should.The women in the Placerville office. . .Tanya or something like it, was one of the worse customer service representatives I've encountered. After 8 days of waiting for gas to be delivered I called the...
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1 comment
Anonymous
#1300425

relax women

Review
#1018407 Review #1018407 is a subjective opinion of poster.
Service
Amerigas Customer Care
Cons
  • Current customer service representative
Reason of review
Poor customer service