Washington, District Of Columbia
Not resolved
2 comments

I placed a propane order on January 9th, I placed a propane order at $3.249 per gallon. After finding another vendor charger $2.349 per gallon, I called on January 11th to see if Amerigas could meet their price. They could not even come close (I think they got to $3.129 per gallons). I cancelled my order and planned to let the tank fall to below 5% so I could have the new company install their tank.

On January 18th, a full week after I cancelled the order, Amerigas delivered propane to my tank. I arrived home to discover this and called customer service. I was promised by Carrie (they won't give their last names) that I would be reimbursed for the propane in the tank at $3.249 and that the tank would be picked up in the next 90 days. Well, I have not been reimbursed. The tank has been disconnected and they will not reimburse me.

I have called Amerigas to discuss this matter on 1/23, 1/27, 2/4, 2/14, and 2/25. Each time, they tell me that their supervisor, Liz, is waiting on the local branch to lockout the tank. Once that is done, they can issue my reimbursement. I have personally seen the Amerigas truck go by my house at least 6 times. I keep my driveway clear of snow with a plow so that cannot be used as an excuse. Up until now, I was very happy with Amerigas' customer service. Their prices were too high but I would have considered them in the future. At this point, I can't recommend them to friends, family, or co-workers simply because they will not do what they said they would do.

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Anonymous
#256493

If you didn't PAY for a product, you most certainly should NOT get a refund for it. You should have called the local office and said to pick up the tank again.

Your account would have a zero balance then.

It's that simple. The delivery you received would have just been taken off the account since the product would have been returned to the company.

Anonymous
#254320

Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with billing and delivery.

If you send your account details to me at customerfirstfran@amerigas.com, we will work on assisting you with this issue. Thank you, Fran

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