I have been an Amerigas customer for 2 1/2 years and I have never dealt with a service provider that conducts themselves in this manner. Over a year ago I had a gas leak in my line and called customer service.
Yes they came out and billed me $90.00 for the service call but never fixed the leak. I ran out of propane called for a delivery and it was brought to my attention that the leak was still there. I again had to pay for something that should have been fixed the first time. They tried to convince me that I didnt loose to much gas which I went from 70% to 30% in a week and a half.
3 weeks ago I had gotten a fill and a week later I was walking around my property and had an overwhelming smell of gas. I opened the door underneath my home where the hot water heater was overpowered by gas. Immediatly called Amerigas and they said we should all get out of the house to be safe and they would send someone out. They sure did!
It was a service tech named Louie (in Placerville)that came and informed me very rudely that if he could not fix the leak he would red tag my hot water heater and I'd have to call a plumber. It was the same leak that they had "fixed" for the third time. I immediatly went to check my percentage and was at 20% thats a week after I got gas. They assured me I didnt loose any.
How riduculous is that! He was so rude yet did put a new screw on the one they had stripped before but beofre he left he turned up my hot water heater to HOT!
Very Rude deceptive company! Dont Use Amerigas!
Monetary Loss: $600.