Not resolved

Here in Ocala, FL, the customer service people are VERY rude, esp. the one by the name of Karen.

We were scheduled for a delivery and according to them, we were out so they locked it. We called them back and the rude woman by the name of Karen was smug and did not offer any care or concern, except that we pay up in order to have the gas turned on.

Since there is a regulation that requires a gas check be performed, they make sure to exploit it as much as possible by over-charging to make it happen...

basically, anyone having to have this happen will pay out the nose and there is NOTHING anyone can do about it... except for them to come and take your tank away.

Product or Service Mentioned: Amerigas Customer Care.

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We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.


*** "fa ggot"

Ashton-Under-Lyne, England, United Kingdom #219727

$150 "fee"


If you were on a "keep fill" program there is no cost to turn your gas back on. Not to mention 24 hour service.

But, if you on a "will call" program, it is your responsibility to order gas before you run out. Then there is a service charge to leak check your system and make sure everything is woking properly.

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