Delton, Michigan
Not resolved

Yesterday I ran out of propane and called to get a refill. No one answered.

I called again this morning and will have to pay $100 pressure test and if I want to place an expedited delivery it will be an additional $200! I called the Wayland, MI branch and they informed me I was now part of the Kalamazoo, MI branch. When I asked for the number to the Kalamazoo office they told me they weren't allowed to give it to me and to call the 1-800 number.

I did, and they won't give me the number either. How can you run a business if you can't even contact the office!?

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Why do you need to contact the local office? The people at the 1-800 number can place your order for you just fine.

Do you expect the people at the local office to give you a different answer? You're the *** who let yourself run out, and now you have to pay the $100 for the LEGALLY REQUIRED leak and pressure test.

If you want to be put ahead of other people who ordered before you, you also need to pay an additional $200. The local office isn't going to tell you any different.


Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with customer service in Michigan.

If you send your account details to me at, we will work on assisting you with this issue. Thank you, Fran

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