I have been an Ameriga customer for 27 years. In October I recieved a large delivery of propane and the bill was $638.00.
I have recently become disabled and Social Securiy is my only income. Therefore I can't pay the bill in one lump sum. I asked customer service if I could pay for the gas in 4 payments. They said no, that I would have to sign a contract and then pay them $150 per month all year.
That totals $1800, or about 3 tanks of gas and I only use one tank of gas per year. Why should I pay them $1800 per year when I only use about $650 of gas in one year? I wrote to them that I would pay the the $638 and then after that i could pay $50 them per month toward future deliveries. They ignored my request, added $30 per month in late fees ($90), and an "invoice fee" of $107.58!
Whats an "invoice fee"? Also they turned it over to a collection agency even tho I have made 3 payments in 3 months! So far I have paid $360 towards the original $638 bill, but with all the added late charges, etc I still have a $476.00 balance. Only $160 of my $360 I have paid them has gone towards my balance!!!!
That means they have added $200 in fees onto my bill between Sept - Dec.Is this anyway to treat a disabled person who has been a customer for 27 years? Has anyone else had this experience with Amerigas?