Amerigas is an unethical, deceitful, and disreputable company. If you have a choice of any other locally operated propane company then you would be well advised to run in their direction. Over the past year, I have had a multitude of problems with Amerigas forcing me to phone the abyss of the national office. They changed their computer system in October forcing me off of their books as customer who pays automatically. Despite signing up four times to be added back to their system, they were never able to get me back on-line. This was annoying, but not enough to lose me as a customer. I just did not enjoy the hassle of sending my payments "snail mail" after I was notified that my account was "past due" when their system did not operate as promised.
The real trouble which will cause me to leave Amerigas is their despicable price gauging. I am supposed to be on automatic fill-up, but noticed right before Hurricane Irene that my tank was dangerously low. I operate a generator from my tank, so I called Amerigas right away for delivery. They told me they could be there in four days. After the hurricane, I was concerned about that delivery date and called for confirmation. Of course, I could never get live person locally or nationally. Thankfully, I happened to flag down kindly delivery man who who filled me up. Today I got the bill--they are charging me $1.00 more per gallon (on a thousand gallon tank!) than any of the five local competitors that I called. Amerigas is charging me $3.80 per gallon while the other locals charged between $2.50-$2.85 on that same day. Amerigas also charges two fees (a "HazMat fee of $9.95 and a "Fuel Recovery Fee" of $7.77) just to pull into the driveway. Some local companies tack on an $8.00 delivery fee and some do not.
Amerigas, if you are following these comments, I offer you the following advice. Take the initiative and leave me a phone number with a REAL person at the other end. I have spoken with lots of machines, and live people who offer to leave messages. I would contact the BBB but you are already non-accredited in my area due to the high number of claims against you. Therefore, I will be contacting the Attorney General of Virginia over your despicable business practices. I will be satisfied when you reduce my price per gallon for the August 31st delivery to $2.80 per gallon and when you sell me my tank for one dollar. If any other readers are tired of the Amerigas shaft, let me know. We can join together.
Product or Service Mentioned: Amerigas Customer Care.