We live in southern NH and have been having 1 heck of a winter… We checked the propane level Monday night and noticed we were getting low. My husband called Tuesday morning to place an order and was told to going rate was $4.80 a gallon. Now we are "forced" to use Amerigas as they own our propane tank so we sucked it up, placed and order and Paid the balance for the delivery in full. We have still not had a delivery as of 1:30 pm today. When my husband called for an updated delivery time this morning he was told by the rep that answered that it is a busy time of year for them and they will get there sometime before Friday and our driveway "better be plowed". This is not the first time the person who answers the phone has been rude and condescending.
We have followed up with Energy North who quoted us a price of $3.61 a gallon. This is their normal rate not a special new customer rate or a special rate for pre-ordering.
I have already filed a complaint with the Better Business Bureau who informed us that although they can file our complaint the propane industry is not regulated in NH so they cannot do anything about the price gauging.
Amerigas Employees - How do you sleep at night knowing you are gauging your prices like this for your normal everyday residential consumers?
I am totally disgusted. If you are reading reviews to base make up your mind between Amerigas and another propane company choose the other one and save yourself a bunch of money and a huge headache. I can't wait for the spring to get rid of them!
Product or Service Mentioned: Amerigas Customer Care.