Just looking over the complaints that customers are saying about Amerigas Propane , I was an employee for 7 yrs in the Customer Service and Sales Dept of the Company!! It upsets me to see that the real issue here is about education beteween the customer and the employee and proper docomentation.
When I was in the department of Customer Service and Sales my goal was to educate the customer on ever aspect of what Amerigas had to offer, IE: Hazmat fees, pump out fees ect.. If a customer did not understand what I was talking about I always took the time to explain everything, yes the goal was to get the customer to choose Payment plans and prebuys and line protection plans and in return we had sales goals. Sales was not my plan, The plan was for me to make sure we had very satisified customers and that they fully undersatand everything I told them and then the deal was sealed and delivered. The only issues that we ran into was if the weather was bad, snow,rain sleet and maybe a few tornado threats then would have to set for another day!!!
Again I wish I could go back and do it all over again. My husband still works with the Co and he has his ups and downs but he has been treated well and if there is any issues his Managers are there for him. I am very sad to see that there is large amounts of issues and still has not been resolved. If I had my way I would work very hard to try and work out the issues.
The Motto for AmeriGas is "Customer First"" And it should be. I hope by putting this out there that the ones that have or are deciding to change Companies would really think about it and look at the pros and cons about swiching over to other companies. Reality is that the Grass is not Greener on the other side. You end up sometime wishing that you decided to say with AmeriGas.
Last but not least is that the one thing I do have to say about AmierGas is they really care about Saftey. No other Company will have a 24 7 emergency call center. You can get a leak and they will be out be for you know it!! I would be happy to talk to anyone about Amerigas!!
Good or Bad!! I belive in this Company with everything I have!!! Always will!! And there is always problems where you go.
but just turst that upper management can fix it!! Ex employee happy to say Amerigas is the Best!!