Product: Amerigas Propane Tank Refill Clear all filters (56 of 56 reviews match)
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15 CALLS FOR ROOMATE TO RECEIVE HER REFUND ONLY TO FIND OUT THEY HAD LET THE LANDLORD PUT MULTIPLE ITEMS ON HER ACCOUNT. HE WAS NEVER AUTHORIZED TO PUT ANYTHING ON HER ACCOUNT. 15 CALLS, 9 MONTHS, INCLUDING CALLS TO REGIONAL MANAGER CHECK WAS (LOST IN THE MAIL) PICKED...
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Review
#1279294 Review #1279294 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Pros
  • Propane
Reason of review
Return, Exchange or Cancellation Policy
Loss
$47
Preferred solution
Full refund
1.3
Details
17 a gal for propane in July - refilled the next March for 4.20. When I called to question it, I was told they would re-bill it at 3.99. They never did so I called back two weeks later to ask. I spoke to Dee and she was unbelieveable. She first told me there was NO...
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1 comment
h.kitchener
#1457910

The price they charge customers is based on the price they pay, which changes at least yearly, often-times more often. Look around and find another propane supplier who got a better deal on their propane and go with them. As for the customer service personnel, talk to the manager/owner, etc.

Review
#1226907 Review #1226907 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Cons
  • Incredible poor customer service
Reason of review
Poor customer service
Preferred solution
train your people on how to talk to customers professionally and not be so RUDE
1.0
Details
Got charged for my propane and realized I was being charged $1 more per gallon then the national average.This rang true when I called several other suppliers and confirmed this.I call to cancel my service and they say they don't payback for propane left in the tanks.Ok...
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1 comment
h.kitchener
#1452799

Take a look at the contract you signed back when and see if it mentions a charge for tank removal. If so, pay them but if not, then don't.

Never pay for something you don't owe.

I haven't had propane in 15 years, but when I got natural gas, the propane company paid me for the tank contents and there was no charge for removal of their tank. Perhaps this is something new in the industry to garner more money or just with this particular propane company.

Review
#1220079 Review #1220079 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Return, Exchange or Cancellation Policy
1.5
Details
Amerigas Never returns calls. emails, NOTHING!! You have to threaten them to even get anyone on the phone. I have went in person beacause they are down the street & they Hide there customer service people. Unless you get Load they act like everyone is busy or gone!...
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Review
#1203580 Review #1203580 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Pros
  • Delivery people are great
Cons
  • Theit pricing is unfair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Amerigas rip-off
  • Amerigas Complaints
  • Amerigas Price Gouging
1.4
Details
Been with them for several years,buy my propane in bulk,always pay on time and they tried to price gouge me.Bad mistake! Trying to charge me $1 more per gallon and then give me some BS excuse.I canecel my service and they say they don't refund for what's left in...
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2 comments
h.kitchener
#1422804

You don't say what the $60 charge was for but I assume it was a charge for picking up the tank. I have never heard of a company not paying you for the propane remaining in a tank they are picking up after you discontinue service, but then I took the opportunity to go to natural gas years ago and know not what current practices are.

As for their apparent pickup charge, just ignore it. A phrase involving pounding sand comes to mind.

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Review
#1175278 Review #1175278 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Problems with payment
1.0
Details
I order and paid in full $800 of propane over 2 weeks ago and still no show. I pay for at will calling. They should pay me for interest on my money. I would never recommend this company to anyone. I have Never seen or heard anything good from this company. They just...
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Review
#1171323 Review #1171323 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Cons
  • Lack of service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund

Amerigas - Horrible customer service! Two weeks still no propane!

1.0
Details
I ordered propane 1/3 paid cash told them I had no propane and a 5 and 7 year old in my home. Was given a delivery period between 1/3 and 1/11 today is now 1/15 and still no propane. Had below zero temps and now have broken water lines. Have called virtually every day and am told not on the delivery list yet. Seriously this is an emergency two weeks no heat, kids displaced from home and school, and now broken water lines. All I keep getting are excuses. Worst company ever for propane!
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Review
#1169762 Review #1169762 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Order processing issue
We have called for the last two weeks for delivery and keep getting put off.They were to deliver by 1/12/2018, but then changed to delivery Friday the 19th. We are down to less than 20% and cannot last till Friday. We get no satisfaction from the national office and...
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Review
#1169320 Review #1169320 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Order processing issue
These propane companies are charging three time the price of the wholesale. I called Amerigas and asked for a quote, I was told 3.89 a gallon. When I asked why so high, I was told that it has been really cold and propane is running out. I called BS. Hello, it is called...
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Review
#1168128 Review #1168128 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Pricing issue
Loss
$200
Preferred solution
Price reduction
1.0
Details
I Called Erie Shores On December 28 th Tellijng Them Iam Low On Propane The Lady Says 7- 10 days Out Today Is January 7 Ive Been Out Of Propane In One House For 5 Days And Iam Down To 3% At My Other House Yes Two Accounts And Iam Prepayed 2200.00 And No Propane .My Job...
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Review
#1164167 Review #1164167 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Cons
  • Delivery stinks 5 days no propane
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered