When I purchased my current home the propane supplier used by the previous owner was Amerigas. I obtained propane from the for a very short time as I became aware of their poor business practices. My neighbor pays for his propane, uses less than me, yet is charged less because I pay via HEAP. Now for those who are not aware, HEAP is held in the suppliers account, until used. Amerigas has no additional paperwork, they do not have to bill me and wait for payment. So what is their reason for charging me, and in truth, tax payers, extra simply because they already have the money.
When I realized this as well as the fact that they are charging for every little thing they can in order to use as much of these funds as possible, I decided to switch vendors. I have already contacted the NYS Attorney General and would encourage everyone to do the same. Particularly if you are a HEAP recipient so that the AG can compile as much information as possible in order to shut this practice down. As of this date Amerigas has charged me $207 and change for incidentals, to my knowledge none of this was for actual fuel used.
Product or Service Mentioned: Amerigas Account.