We called AmeriGas to fill our tank last Wednesday 9/15. Today, a week later, they finally arrived to fill our tank. They proceeded to fill the tank and then placed a lock on it, left us a $400 bill for the propane and a notice for us to call the local office, and left. When we called, they advised that we needed a leak test because the level in the tank was low. The cost of the leak test is $90. We were advised that the test would have been $40 had we been home but since they have to come back out, there's a $50 trip charge. My husband was home during the delivery and his car was in the driveway. They did not knock or ring the bell. Until the $90 is paid, they will not schedule the leak test and until the leak test is performed, they will not take the lock off the tank. I cannot cook and have no hot water and have 2 small children (7 mo and 3.5 years) at home to care for. I was advised by the local office that it could be up to a week until the leak test can be completed. We have paid the $90 and are now waiting for someone to call us to schedule the leak test. We are at the mercy of the repairman's schedule.
How can the delivery man arbitrarily make a decision to put a lock on a person's take with no warning? Is this not a health concern? Certainly if I had just opted to not pay my bill and had no way to cook or bathe my children, DSS would be poking around and wondering why. Do they do this in the winter, also, leaving people with no heat? Why do I have to pay to maintain equipment that they own? What in the world does the $60/year rental fee cover if not maintenance? I guess it doesn't get us much more than an old, rusted, leaky eyesore in our yard.
The bill for the gas we can't use is due in 2 weeks. AmeriGas is the WORST.
Product or Service Mentioned: Amerigas Gas Tank.