Amerigas Residential Gas Supply Reviews

1.4
(12 reviews)
Price Affordability
Additional Fees
Value for money
filters
seller:
Show
state:
Show
city:
Show
I called Amerigas and was quoted $1.79/gallon, who I have been a customer of for several years. They always ask for my address first & when I asked why they need my address to quote me a cash price their answer was "they want to make sure they provide their customers the best price possible." Friends had told me what they recently paid for propane so I had called those companies to get prices before calling Amerigas -- Ferrellgas...
Read more
1.0
I didn't like
  • High prices
  • Supervisor did not return my call
  • Prices
#952488
This company exemplifies corporate greed. I had an account with a small local propane company that always treated me fairly until they were taken over by Amerigas. Amerigas delivered propane to my house (and my tank) under the old agreement that I had with my old supplier and left me a bill for $4.85/gallon. The going rate in my area is $1.39/gallon. This is one of the most blatant examples of price gouging I have ever seen and I refuse to ever...
Read more
I was informed today by an america gas rep that they no longer has a minimum amount of annual gas purchase to off-set tank rental fee.Initially he made it sound as if this had been the standard policy until I pushed him on the issue. The then said everyone had been notified of the change. When I question the $36.00 late fee on the $90.07 invoice, he that is the minimum late fee charged by america gas whether the amount is $1 or $100.00.Well I...
Read more
1.5
I liked
  • Nothing - absolutely nothing
#936651
Every fill up is at higher than market prices and when a complaint is made, they quickly drop the price and if you reject their offer, they reduce it further until you are worn down and end up still paying a higher than market price. The lack of ability of the local office personnel to make a decision without management approval is consistent. I am glad to be terminating my relationship with Amerigas and changing to a local propane company...
Read more
Every time I order propane I have to go through the same song and dance.We conformed to all Amerigas' directions to get the best price - formed a group so all could be serviced at once, etc.Price at fill up in July was $1.29/gal which was guaranteed til the end of the year.I ordered propane today and was told the price was $2.15/gal. My son just filled up with Ferrell at $1.09/gal.Why don't you treat your regular customers with some respect for...
Read more
We have been with Amerigas for more than 25 years. We had another company come clean our furnace on Monday. One of the furnace guys checked the tanks and said he smelled gas when he opened the lid on the left tank. I called Amerigas and someone came out about an hour later to check. Joe, the Amerigas serviceman, could not find the leak. He said it must be under the house (in the crawlspace). He turned off the tanks & applied a lock. We had the...
Read more
"Thank you for calling Amerigas, where customer service and safety are our number one priority"... is the on hold message that you hear. It could not be further from the truth. I am a tenant in a house, I moved in on Feb on this year and I have had to put out nearly $2000 since. First a bogus $500 deposit, then a $250 safety inspection (which had already been done, but they denied delivery until it was done... again), and a $200 charge to hook...
Read more
1.0
I didn't like
  • Price gouging
  • Poor ethics
  • No delivery when expected
#858853
I was on an auto fill-up and payment plan for many years and still nearly ran out of propane on 3 separate occasions. You can bet AmeriGas took money from my account each month regularly, but to monitor the tank as part of the plan seemed too much for them to handle. When I would ask why nobody monitored our fuel level, the branch’s response was that it was MY responsibility to monitor the tank level. Yup- blame the customer, because that...
Read more
I liked
  • Field service technicians
#842804
I have to admit after two years of taking over my family home after my mother past I started to question the Amerigas bill. Their prices per gallon are double than other companies plus the amount to rent the tank is more than what other companies charge (at least 30.00 more) My family has been with them for over 20 years. I can only imagine what my family has paid out to this company. I will be looking elsewhere as soon as possible. Should...
Read more
2.1
I liked
  • Auto delivery
I didn't like
  • Prices per gallon
#840064
We did business with Amerigas for 17 years. The only complaint I had up until a year ago was trouble with a driver. He was very rude when he came out on a emergency call when my propane tank backed up and filled my home with fumes. This past year has been a complete disaster! Major billing issues! We contacted customer service numerous times and were lied to and dodged. They shut off our service with no notice and sent us to collections over a...
Read more

Amerigas Residential Gas Supply Review

#911823
On several occasions I have noticed I was being charged for estimated usage rather then what was on my meter. Trust me the estimation couldn't have been further from benefiting me. This company actually steals from its customers. Complete dirtbags. No wonder they are hiring constantly
Comment
Show

Amerigas Residential Gas Supply Review

#904870
Amerigas customer service is horrible and delivery service is even worse. We changed suppliers and have a above ground tank now. They *** us to buy a 40 year old tank they never service but want your money . They want us to pay to have their tank dug up at our expense. They never cut you a deal on gas even when propane prices goes down.
Comment
Show

Amerigas Residential Gas Supply Review

#849344
2.0
Amerigas is ripping customers with the almost triple increase in monthly meter fee. I'll soon be rid of the gas appliances.
Comment
Show