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Amerigas cancelled our service in error and when we contacted them they were unwilling to undo THERE mistake without causing us more inconvenience. I worked my way up to the District Manager.

None of the people I spoke with wanted to do anything to correct there mistake and then they finally came out and said you know what you are not a big enough customer for us to worry about.

Not only that but they charged us a $95 cancellation fee which they would not reimburse. I ended up getting a different gas company and still did not get the $95.

Product or Service Mentioned: Amerigas Manager.

Company wrote 0 private or public responses to the review from Nov 26, 2010.
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Anonymous
#231920

Fran is one of the people that we spoke with. Bottom line is that we already switched gas companies after being with your company for over 20 years and this is how we were treated.

Anonymous
#231764

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#231763

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

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