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My elderly parents have used Amerigas for quite some time. As of late, delivery times are becoming more sporadic, for example, if you call the customer service center to place a schedule delivery, the CSR will inform you that your request will be submitted to the local office.

For your peace of mind, you MUST call your local office to make sure the CSR did indeed place your order. My mother was at 20% fuel when she placed her original order a week ago. After a follow up call, it was discovered that the original order was NEVER placed, and a new order had to be submitted. Now at 10% fuel, especially during the holiday season, when temperatures are at freezing, this spells danger to an elderly couple on an fixed income. Using small electric heaters to warm a large home built for propane heat is not an option.

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We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Take the time and READ the ENTIRE post before responding,to save yourself of any embarrassment in the near future. There were no fault in the delivery, only in placing the order. :?
:? , @ GasGuy, you're post just proved a point of about inbreeding in the south. What does your comment have to do with improving service within the area? :?

my grandmother was a customer for 40yrs she wasnt going to pay 551 gallon they didnt care one bit that she was switching companies.

what a way to treat a 92 yr old woman.


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