Product: Amerigas Tank Refill Clear all filters (68 of 68 reviews match)
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He is a customer of AmeriGas and they let my father run out of propane during the middle of the winter and told me that they were not able to get to him for a week unless he wanted to pay for a emergency call and other fees. He is supposed to be on the keep full...
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Review
#1024161 Review #1024161 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Pros
  • Field service technicians
Cons
  • Customer service sucks and their liers
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Price Gouging

Amerigas - Tank Refill Review

1.1
Details
This company charges outrages prices and very secretive about what they're charging. I strongly urge you to call them and ask what they are charging per gallon. My last fill was over four dollars per gallon. I ask the driver how much it was per gallon before he filled it and he did not know. They claim to have put in 163 gallons and the bill was $687. Switched to Campora for $1.19 first fill and I believe Max $1.79 for 1 to 2 years. Lots of complaints on the internet and see why.
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Review
#990984 Review #990984 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Reason of review
Pricing issue
1.5
Details
I have a small heater in an office that he said did not pass the pressure test so locked out that heater and said he would let Amerigas know to send a repair man. He said the other heaters were fine and filled the tanks. I called and called to find out when they were...
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2 comments
Anonymous
#1265350

You need to contact your State Attorney Generals Office. A company that supplies fuel for heat cannot just shut off your service or fail to deliver.

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Review
#970078 Review #970078 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Reason of review
Poor customer service

Amerigas - Review in Utility category

My tank never had a gauge so I couldn't tell if I was going to run out. (Which I asked them to change for 2 years and was ignored). When I ran out the weekend before Thanksgiving I called first thing Monday morning and was told they couldn't fill it before Thursday without a 175.00 emergency fee. I asked them to come and get their tank and it is still sitting in my yard. They hsd no problem charging me a 53.00 tank rental fee tho. :/
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Review
#967275 Review #967275 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Reason of review
Order processing issue
I called and told them my tank was empty and I need my lines blew out and my tank refilled.They came out and filled the tank, but told my wife they had twelve other calls to make and didn't have time to blow out my lines. I now have gas and nothing to use it with. I...
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Review
#963361 Review #963361 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Reason of review
Return, Exchange or Cancellation Policy

Amerigas Tank Refill Review

Have motorhome 20 max cap. Driver filled 22 over 100% fill never credited ,she was conifidante in securing payment stealing socoal security income off my card, no discount for veteran or senior respect. 3.60 cent a gallon price gouging rip off Artists. Currently unknown if Im driving a hazzard.
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Review
#953039 Review #953039 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Reason of review
Problems with payment

Amerigas Tank Refill Review

Over charged us. Avoided a leak in our tank. Acknowledge their error in charge then sent our already paid bill to collections.
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Review
#932207 Review #932207 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Reason of review
Problems with payment

Amerigas in Washington, District Of Columbia - Worst Customer Service I have ever dealt with

1.0
Details
I have called twice a day for 7 business days trying to resolve a log in issue on accounts we hold for a multiple property account, and to order gas on a tank that is running low. Every time, I call, my call is picked up by Amerigas in a nearby town "because my local office in Martinsville Indiana is so busy and only has two people working it, compared to the staff of 5 at this other office". Problem is, the way Amerigas is set up, the gals in the "other" office cannot access my account, cannot take an order for refill or help me in any way. All they can do is take my info and email the Martinsville office to call me back. So realizing that the squeeky wheel gets the oil... i began to call every hour on Friday because at this point our tank on our rental property is on 10% and it's in the 30s. No call back on Friday, of course. I am beginning to feel as though they are avoiding the call for refill so they can still me with their ludicrous fees for leak check and up my pricing. Fast forward to Sunday evening and our renters report they are out of gas. UGH I all day on Monday using the same hourly schedule (because you know, who doesn't have time for that?) my calls always getting transferred to this other office where they can't help me. They are very apologetic but they can't help me. FINALLY at 3:45 in the afternoon the office that manages our account picks up the phone. I am calm but I do inform this worker of the frustration... we order the gas and she tells me there will be a $110 leak check fee since the tank is empty (even though if they had answered calls last week I would not be in this situation) Also...she'll put it on the schedule but the gas cant be delivered for 10 days. What? Oh but I am informed that for a $150 fee they can deliver within 24 hours. I digress and schedule the delivery but I will be looking for other options as their price gouging and horrid customer service practices are ridiculous. They have let us run out on other properties where we have "keep full" accounts and they pull the same leak check charge. On another account with a property we had sold, they kept an $879 refund check to us for over a year. I had to physically go to the office to demand it. And we all know what would happen if they were not receiving a payment on an account due for a year. Their pricing has become ridiculously high in comparison to other companies. They used to be a decent company to deal with but something has changed. Seeing all these other complaints.. Amerigas needs to be investigated for price gouging, unfair business practices and auditing their accounts for fraud. Ridiculous people to deal with.
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Review
#800491 Review #800491 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Pros
  • Delivery personnel as they are freindly
Cons
  • Difficult to switch
  • Amerigas
  • Pricing
Reason of review
Poor customer service

Amerigas - Tank Refill Review from Townsend, Montana

1.0
Details
Last year I was a new customer.Went to Amerigas in Townsend,Montana told them to set me up as a new customer I stressed to the lady that I could not afford to have them fill the tank up that to only fill me to one hundred gallons because it was gonna only cost 179.00 But instead they filled it up and I owed them over 800.00 and I have my receipt showing them that I requested only 100 gallons.Then I asked if I can do a payment plan and they said yes I've gone through a divorce,making these payments so then they sent me to a collection agency which in turn I have bad credit now but I still have the receipt showing that customer only wanted 100 gallons .Poor customer service I won't do business with you again.
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Review
#669163 Review #669163 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Reason of review
Problems with payment

Amerigas Theives. Avoid at all cost.

2.5
Details
On 2 Feb 15, I received my Amerigas bill after the fuel prices dropped. Amerigas decided to keep their prices at $3.88 a gallon for propane. Other local companies were charging $2.45 a gallon in Sierra Vista, AZ. Thats more than 1.43 more than they should. Of course since THERE IS NO LAW they have to post their prices I didn't know they were robbing people until I had to refill my propane tank. SURPRISE. I got charged an extra $160 dollars compared to what the price should of been. This should be ILLEGAL on so many levels!! The amerigas company is an evil company which noone should use. Customer in my area now had either buy food or pay their outrageous propane bill to heat their homes.
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Review
#593072 Review #593072 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Pros
  • Delivery person
  • Convenience
Cons
  • Price gouging
  • Problem not fixed
Reason of review
Pricing issue
Loss
$140
Preferred solution
Price reduction