AmeriGas took our 500 gallon propane tank from our weekend cottage about 3 weeks ago, according to our neighbor. We have an active contract, paid in full and just purchased 200 gallons on 12/31/09.
I have the receipt and contract in hand. I immediately called them today, but they won't deal with it on Saturday...not important enough. It was 11 a.m. when I called, as soon as I found the tank missing.
But Mr. Jim Valence, their district manager, had no interest in dealing with our issue. Clearly no concern for me or my family. So how are we supposed to heat our home?
I guess Mr. Valence feels its o.k. to be without heat until they can go in the office and review the paperwork on Monday. I've never had this type of treatment in my life from a company of this size.
Do they not have people on call for emergencies? I guess taking a 500 gallon and leaving a paid in full customer without heat is ok? I have weekend duty at my employer and when I get a call, I'm expected to respond, period. AmeriGas clearly does not have the same policy and the Zanesville, Ohio area office has no concern about leaving a customer high and dry with no heat.
We all make mistakes, but when I make one of this magnitude, I take steps immediately to address it.
That is not too much to ask.
Product or Service Mentioned: Amerigas Manager.