In 2007, Amerigas bought out our local propane provider in Canon CIty, Colo.
Since then, customer service has nose-dived. We have two houses with two tanks in rural location. Amerigas insisted on combining them on one account. Consequently, the driver typically comes, fills one, and forgets the other one.
Then we have to call, and wait, and call, and hear empty promises, and wait -- all the time hoping that it doesn't snow, if it's winter time.
We're dropping them--you can read the whole story here: http://natureblog.blogspot.com/2011/01/amerigas-well-let-you-freeze.html
Product or Service Mentioned: Amerigas Account.