I had a contract with a propane supplier known as Mountain Propane. I was a will-call customer, and Mountain offered me tank rental of $1 per year, so I'd use what was supposedly their tank (which had no ID - was here when I bought house).
About one year after I started with Mountain, I was getting calls from AMERIGAS, telling me to call their office, as my account was "past due". On calling the # for Mountain, my supplier, I was informed that they had been bought by Amerigas, and I now owed Amerigas almost $200 for tank rental plus late fees! I told them that I never had any contract with Amerigas, and that my contract with Mountain was $1 per year! They said that would not be honored by Amerigas, and I said they could get their tank if they want it...
Amerigas, continued to call, and my bill got even higher, as now they wanted more $ for picking up their tank! Looks like many others in my area have had similar problems with Amerigas.
(93222 zip code)
I have never had any contract with Amerigas, but now they're harassing me with bill collection letters. Amerigas makes me sick.
Product or Service Mentioned: Amerigas Account.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.