Amerigas recently bought out the propane company. I used last year. Last year I used between 100 and 200 gallons per month. I got a delivery on 12/27/10 (365 gallons) and on 2/7/11 received 305 gallons.
I question why such an increase and the answer was it's colder this year. Maybe, but unlike last year I've put plastic over the windows. The temp is set at 64 vice 68 last year and at night we turn it down to 60. I don't understand that much if any increase in use.
I asked to speak with a manager, told no! Asked to speak with a supervisor, told she would schedule me a leak test.
Explained I saw their truck last week turn around at my house but no delivery. Car was in the driveway. Today, no car, Gone from house less than 20 minutes and they claim a 305 gallon delivery. I demanded in the future driver only deliver when my wife or I are home and we observe. One of us is almost always home. Their response "we'll put you on will call status but still deliveries anytime they want.
Refused to have driver knock on door. Refused to let me talk to anyone other then woman who answered phone. I go on line to find a company wide phone number to call and complain but all Amerigas roads bring you to your local office.
Going to their office Tuesday. Hopefully I get more cooperation face to face then I did over the phone. Any suggestions or ideas for alternatives if I don't get any cooperation? I assume there is some state or federal agency that has regulatory authority over them. I guess there is always the local news people too.
Product or Service Mentioned: Amerigas Manager.