We pay as we go for propane in Oak Harbor, WA. We never call at 20 % because financially it never works out that way.
This time, we call New Years Eve knowing it wasn't likely that we would get it that day. We do however, still have to pay and have that money come out of our account for a 7-10 business day wait. Then, the tank gauge is inaccurate as usual and my 9% drops to 0% in 2 days.
So we call today and for another $150 they'll deliver today after 4:00 PM. Paying customers get penalized and the rep was rude and condescending as well.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
Amerigas Pros: Their drivers attitudes and care.
Amerigas Cons: Office staff, Business practices.