I am also a very unhappy customer w/the garner office. .
First in October I purchased a townhouse & spoke w/the owner whom told me he would be happy to leave the propane tank w/the gas he had purchased left in it if I wanted & that I would just need to switch it over into my name. So, Called & Did the switch over & was told no problem we will just refund the previous owner his monthly rental fees for the months we charged him when he was not residing there. Then it was explained they would just need to come do a "safety/ new customer" inspection and that I would be billed $75.
So, they came out & a few weeks later I am being billed not only for the safety inspection but also for the gas that was left in the tank. . .which they had already been paid for!! Called & asked why and was lied to and told that Mr.
R*** had requested to be refunded for the gas he did not use. . . which is an absolute lie and the reason I know its a lie is that the same day I got my bill he received mail in my mailbox w/the type of envelope that normally contains a check which I am sure was the RENTAL Refund they told me that he would get for them balancing out his account.
If he had requested a refund like they stated don't you think he would have made sure to either give them the correct/new address OR have it refunded to his account when he sold the home. . .and that he would not have been continued to be billed rental fee for months he did not live there? Bad business & I told them to come pick up the tank.
. .that was a month ago and its still there & I better not get charged rental for this month.
Product or Service Mentioned: Amerigas Gas Tank.
Monetary Loss: $250.