I have been a customer of AmeriGas for a few years now. I only use about 300+/- gallons of propane per year, so my usage is relatively low in comparison with other residential propane customers. Today I called for a per gallon quote to refill my tanks and was told by Bobbie that the rate is $4.69. Odd, because I just got off the phone with two other propane dealers who quoted me (knowing my usage) $2.99/gallon and $3.18/gallon. Big difference, huh? So I asked Bobbie to please have someone come to remove the tanks. "Let me talk to my manager to see if we can offer you a lower rate." (Ever been to a car dealership?) "With AmeriLock, we can offer you $3.51/gallon - with no enrollment fee!" I explained my disappointment with AmeriGas, their rates, their delivery schedules (I once waited over a month for an AmeriGas propane delivery, and in the middle of winter) and again requested the tanks be picked up.
"Well we have thirty days to pick up the tanks," she says. (30 days? Okay...I see what kind of situation this is now.) I was told by a reputable source to watch them, because sometimes they'll even turn around and refill the tanks without notice. Unless they'd like a day in court, especially after the phone call I just had, they'd better not.
Then Bobbie says, "Well there is a cancellation fee, you know..." "A cancellation fee. And how much is that?" I ask, ready and waiting. "One hundred dollars," she says. I'll make this short and sweet. As I had to explain to Bobbie more than once, without a legal contract (an agreement between competent parties with a mutual understanding for a consideration or something of value, etc.) with a specified cancellation fee, NO company in this state or any other can charge any fees whenever they feel like it just because they feel like it. It's called consumer law (I think many companies would benefit from explaining this to their employees).
I now have two 120-gallon propane tanks sitting in my yard waiting to be picked up. I'll give them a week, and then I'll have to get my buddies over at the township involved. ;) No…I'll call them now to give them a heads up.
As a consumer, I will never use AmeriGas (Malvern) again, and would never recommend them to anyone. Ever.
[Slander/libel: false and/or malicious statements about another that brings injury to their reputation. Provided testimony is true there is protection from charges of libel, especially for consumers. All of the above testimony is true.]
Product or Service Mentioned: Amerigas Customer Care.