Update by user Jun 21, 2016
Received a call from company & problem was resolved. Thank you
Original review posted by user Jun 17, 2016
We own our own helium tanks, purchased from another company. Started with Ameirgas 4 years ago & provided our own tanks.
They had no problem with that & everything was fine for 2 years. Last year they started charging rental for the tanks. We called & they took it off the bill. This year they charged again & I couldn't get it resolved.
Called many times & no one returns calls. Finally heard back from Greensburg, PA manager (Fred) & he would look into it & call me back. Many more call & no return calls. Kept adding service fees & given to collection company.
Horrible customer service!
Product or Service Mentioned: Amerigas Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $110.
Preferred solution: Full refund.
I didn't like: Total lack of customer service, Customer service, Unauthorized change of billing.