Amerigas - Billed for extra services

66 of 1012 Amerigas reviews

Update added by user Jun 21, 2016

Received a call from company & problem was resolved. Thank you

Original review posted by user Jun 17, 2016

We own our own helium tanks, purchased from another company.Started with Ameirgas 4 years ago & provided our own tanks.

They had no problem with that & everything was fine for 2 years. Last year they started charging rental for the tanks. We called & they took it off the bill. This year they charged again & I couldn't get it resolved.

Called many times & no one returns calls. Finally heard back from Greensburg, PA manager (Fred) & he would look into it & call me back. Many more call & no return calls. Kept adding service fees & given to collection company.

Horrible customer service!

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Billing Practices
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Price Affordability
Reliability
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Customer service
Additional Fees
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  • What I liked
      No items
  • What I disliked
    • Total lack of customer service
    • Customer service
    • Unauthorized change of billing

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$110
Product or service
Helium
Review category
Utility
review #867299

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66 of 1012 Amerigas reviews

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