Pittsburgh, Pennsylvania
0 comments
Resolved

Update by user Jun 21, 2016

Received a call from company & problem was resolved. Thank you

Original review posted by user Jun 17, 2016

We own our own helium tanks, purchased from another company.Started with Ameirgas 4 years ago & provided our own tanks.

Related: Amerigas - If you have an opportunity to switch to natural gas jump on it!!

They had no problem with that & everything was fine for 2 years. Last year they started charging rental for the tanks. We called & they took it off the bill. This year they charged again & I couldn't get it resolved.

Called many times & no one returns calls. Finally heard back from Greensburg, PA manager (Fred) & he would look into it & call me back. Many more call & no return calls. Kept adding service fees & given to collection company.

Horrible customer service!

Review about: Helium.

I didn't like: Total lack of customer service, Customer service, Unauthorized change of billing.

Review #867299 is a subjective opinion of a user.

1.5
Diversity of Products or Services
Product or Service Quality
Value for money
Price Affordability
Website
Staff
Reliability
Customer service
Additional Fees
Billing Practices
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Amerigas Customer Care
Reason of Review / Monetary Loss Poor customer service / $110
Preferred solution Full refund

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