Amerigas - Billed for extra services
Update by user Jun 21, 2016
Received a call from company & problem was resolved. Thank you
Original review posted by user Jun 17, 2016
We own our own helium tanks, purchased from another company.Started with Ameirgas 4 years ago & provided our own tanks.
They had no problem with that & everything was fine for 2 years. Last year they started charging rental for the tanks. We called & they took it off the bill. This year they charged again & I couldn't get it resolved.
Called many times & no one returns calls. Finally heard back from Greensburg, PA manager (Fred) & he would look into it & call me back. Many more call & no return calls. Kept adding service fees & given to collection company.
Horrible customer service!
This person wrote the review because of poor customer service of amerigas customer care from Amerigas. Reviewer claimed that he or she lost $110 and wants Amerigas to issue a full refund.
The most disappointing in user's experience was total lack of customer service, customer service and unauthorized change of billing. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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