tank propane gas service customer customer service bill office delivery price
1.5
Details
Amerigas Never returns calls. emails, NOTHING!! You have to threaten them to even get anyone on the phone. I have went in person beacause they are down the street & they Hide there customer service people. Unless you get Load they act like everyone is busy or gone!...
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Review
#1203580 Review #1203580 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Pros
  • Delivery people are great
Cons
  • Theit pricing is unfair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Amerigas rip-off
  • Amerigas Complaints
  • Amerigas Price Gouging
1.6
Details
I got call from tenant that water heater quit working and the oven does not work. I tell the tenant the chances of two appliances going out at one time would be slim, that I am out of town four hours away, and I could not be there till morning. I drive four hours from...
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1 comment
Anonymous
#1336838

company refuses to make good on their mistake. still fighting with Amerigas.

Bad bad company. do not use them unless you need headaches and empty wallet

Review
#1044080 Review #1044080 is a subjective opinion of poster.
Service
Amerigas Gas Tank Refill
Pros
  • Drivers are courteous
Cons
  • Whole experence
  • Whole experience
Reason of review
Service they did not provide. Like not filling tank and make three homes on metered gas uninhabitable. No heat and no hot water are issues
Loss
$2000
Preferred solution
Review my complaint and make payment for losses
Tags
  • office staff
Just because someone can answer the phone, doesn't mean they should. The women in the Placerville office. . .Tanya or something like it, was one of the worse customer service representatives I've encountered. After 8 days of waiting for gas to be delivered I called the...
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1 comment
Anonymous
#1300425

relax women

Review
#1018407 Review #1018407 is a subjective opinion of poster.
Service
Amerigas Customer Care
Cons
  • Current customer service representative
Reason of review
Poor customer service

This company will be out of business soon. | Amerigas review from Placerville, California

Horrible company, horrible employees, just bad, bad, bad. My tenants have complained about them for years. Very difficult to start service, one didn't get a bill for four months, one (bad) tenant didn't pay their bill for over a year and they still received gas and when they moved out Amerigas tried to bill me (the owner) even though they had a landlord account for me and had my contact information all along. Another tenant moved out and service was supposed to continue in my account but instead they came out and shut down the meter and billed me when they came back out to turn it back on. When I visited the office once a few years back to sign up for a landlord account the employees were loud and rude and I don't know how any boss would ever keep any of them. A couple years passed and I was hoping they had improved since the tank was on my neighbor's property and I was pretty much stuck with them. I had a tenant move in and he did not know how to light the furnace. It was below freezing at night and I was out of town. I called Amerigas to come out and light it and they said they would do it for $75 and the first available appointment was in 10 days. 10 days and freezing temperatures for a couple with a 3 year old son. Wow. Amerigas of Placerville is a collection of *** people, period!
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Review
#770881 Review #770881 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Reason of review
Poor customer service
2.0
Details
This company is a rip off and I need to know how to file a complaint in the State of California, they are either stealing or there tank has a link or their meters don't work. I got a bill for $525 for one month, the heater is at 66 degrees and 2 adults live in an 1,800...
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1 comment
Anonymous
#1089875

Wow, you got a deal. They charged us 4.20 for a mid-December 2015 fill-up when Virginia residential propane was averaging 2.73 a gallon.

Review
#763760 Review #763760 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Cons
  • Are ripping people off
Reason of review
Pricing issue
Loss
$300

Amerigas did not respond to calls about gas leaks putting us in danger

I had been an Amerigas customer for 28 years. I paid for rental of their tank and equipment. They never replaced their old tank. It leaked on January of 2014 and it was patch. Again in January of 2015 it leaked again, a serviced person patch it but the tank kept on leaking. After many calls Amerigas came and refill it and then it leaked more. We called the San Jose Office and Corporate office and no response. finally afraid for the danger we called another gas company ( Campora) who came within half an hour, shut everything off came back and removed the old Amerigas tank and provided us with new tank. Amerigas is billing us over $2,700 for the gas that leaked at a price of $4.33 a gallon. twice as much as the gas per gallon of our new company. Amerigas is harassing us with the billing via phone, email, and mail. I do not believe we owe them for the gas that leaked from their old tank and that we did not use in addition to putting us in danger.
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Review
#614296 Review #614296 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Reason of review
All of the above
Loss
$2800
Preferred solution
Remove the billing. That gas leaked out of your old equipment putting us in danger. In addition I did not know your prices were twice from other propane gas companies and I overpaid you for 28 years.

Amerigas Gas Tank Review

2.3
Details
Amerigas filled my tiny tank and sent the bill. OVER $441 because they charged $4.41 per gallon BEFORE GAS PRICES WENT UP. when I called they basically said, we overcharge everyone unless they complain!! My words, but actions speak louder than words. Shoddy company. Do business with ANYBODY else.
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Review
#604960 Review #604960 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Reason of review
Problems with payment

Horriable Company EVER | Amerigas review from Placerville, California

This company does not care about its customers at all, I paid my bill, and then they disconnected me, I asked if someone could come back out since it was there fault, they said it could take 48 hrs....I was pissed beyond belief!!! I do not understand how and why it takes 48 hrs when I live in a small town and cant have my gas turned back on, its my only source of heat and having small children freezing cuz there cold. Its ok for there delievery trucks/drivers to take the time to pick up there children from school in a delievery truck but they cant make a 10 min stop to turn you back on!!! awful just awful...I want to switch to another company but since im renting I cant....ughhhh
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Review
#603831 Review #603831 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Reason of review
Poor customer service

EMPLOYEES CANNOT EXPLAIN HOW PRICES ARE CALCULATED | Amerigas review from Placerville, California

I LIVE IN A SMALL HOMEOWNERS ASSOCIATION IN CALIFORNIA. THE ASSOCIATION HAS A LARGE UNDERGROUND PROPANE TANK WHICH ALL OF OUR MEMBERS UTILIZE. I JUST LEARNED THAT I PAY $1.32 PER 10 CUBIC FEET OF PROPANE TO AMERIGAS. ONE OF MY NEIGHBORS PAYS $0.89. ANOTHER PAYS $0.71036. MY VISIT TO THE LOCAL AMERIGAS OFFICE PROVED TO BE LESS THAN HELPFUL. I WAS TOLD THAT PRICES ARE DETERMINED AT THE CORPORATE LEVEL. I THEN REQUESTED THAT SHE SEND A TECHNICIAN OUT TO CHECK FOR LEAKS AS MY USAGE FOR THE MONTH OF JANUARY WAS 86% MORE THAN THE USAGE FOR THE MONTH OF DECEMBER. IT WAS COLDER HERE IN DECEMBER THAN IT WAS IN JANUARY. SHE SAID THAT SHE WOULD BUT THAT IT WOULD COST ME $40. I JUST SENT AN E-MAIL TO CORPORATE. WISH ME LUCK!!
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Review
#589763 Review #589763 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$500
Preferred solution
Price reduction

Contact Amerigas Customer Service

Website:
Mailing Address:
460 North Gulph Road
King Of Prussia, Pennsylvania 19406
United States
Phone:
(800) 427-4968
All Amerigas Contacts

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Latest Question

Amerigas Questions
My mother, who is on a fixed income, and also a (now former) AmeriGas customer called to get a quote on the current price per gallon before having her tank filled. As prices are usually less in the Summer, she and I were both astounded when she was quoted...
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Review
#507534 Review #507534 is a subjective opinion of poster.