Washington, District Of Columbia
Not resolved

This company has the worst service I have ever seen. I get a letter stating all the fines I will have to pay if I run out of gas, but when I call at 30%(like thier letter states) they still cannot deliver the propane in time.

I call and call again and all I get is that they do not have enough delivery people. I get so frustrated...I cancel the account. The woman asked why I was cancelling. I told her service.

I asked when the tank would be picked up. Her comment was within thirty days, because they only have one service guy. This happened 3 months ago and guess what I still have the disconnected tank and a new bill for tank storage with a late charge. I should be charging them for tank storage.

I continue to call, but to no avail. How can I get these people out of my life!!!!

Product or Service Mentioned: Amerigas Gas Tank.

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We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.


I cancelled my service and told them to pick up the tank 90 days ago, it is still there. Incredibly bad service and terrible prices.


Amerigas is the sure sign of the times .. good ol' corporate america as long as there stocks are inline with there current buss. plan and yeilding the proper % of margin hey what is a couple thousand cold families going to hurt ... nothing unless you are one of them . pugahoy if I where you I would cut the tank that they will not pick up into a nice BBQ grill and let them send you a bill for it as I am sure they have a large staff of great lawyers whom are paid on what % of old debt they recover as they to are in it for the $$$


What ever happened to treat your neighbor as you would like to be treated ...


It's a small tank with less than 20% left in it. I had a new tank installed with 20% in it.

One guy from a great company(not amerigas) came to install it himself with no problems and no crane.

Amerigas just doesn't want to work if they have to get a little cold. I bet if I was a new customer for installation they wouldn't have a problem moving a tank!!


Would you rather the tank sit there until spring when it can be safely removed, or would you rather a crane truck sank into your snow and mud filled yard trying to get it out of there now?

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